Help Guide | You Cannot Charge Your Walkman - Sony Walkman NW-WS413 Help Manual

Help Guide
Troubleshooting
Digital Music Player
NW-WS413/WS414
You cannot charge your Walkman.
Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).
You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby
(sleep) or hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman
directly to a USB connector on your computer.
Check whether the operating system and operating system version installed on the computer are compatible with your
Walkman.
The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest
Sony dealer.
If the remedies above do not solve the problem, press and hold the
Walkman, and then connect again using USB.
Related Topic
Charging the battery
System requirements
Restarting your Walkman
Customer support website
button for about 10 seconds to restart your
4-580-541-11(1)
Copyright 2016 Sony Corporation
163