Troubleshooting - Microsoft XBOX 360 KINECT Manual & Warranty

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If you encounter problems, try the possible
solutions provided below.
Sensor Doesn't Work
• Make sure cables are connected. When
used with an original Xbox 360 console,
make sure the sensor is connected to the
back USB port, and the USB/power cable
is plugged in. The light on the front of the
sensor will light up when the sensor is on.
• Make sure the sensor is in a well-
ventilated area.
• If the sensor software hasn't been set up,
insert the sensor software disc for a
system update.
Sensor Doesn't See Player
• Play in the sensor's play space.
• Turn on lights to brighten the play space.
• Prevent lights, including sunlight, from
shining directly on the sensor.
• Try wearing different clothing that
contrasts with the background of your
play space.
• Clean the sensor lens with a dry cloth.
• Make sure nothing is blocking the sensor's
viewing angle.
10
Sensor Loses Player
Try leaving and reentering the play space if
the sensor has stopped tracking you.
Sensor Doesn't Hear Player
• Don't place the sensor near sources of
vibration, TV speakers, or other audio
sources.
• Make sure nothing is blocking the sensor's
microphone array.
Sensor Motors Don't Adjust Sensor
Viewing Angle
• Make sure cables are connected and the
sensor light is on. When used with an
original Xbox 360 console, the sensor
must be connected to the back USB port,
not a front USB port, and the USB/power
cable must be connected to a power
outlet.
• Make sure the sensor's motion isn't
blocked by anything.
• Don't tilt your sensor on its base or adjust
the sensor viewing angle by hand. Let the
sensor motors adjust the viewing angle
automatically, or you risk damaging your
sensor.