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Troubleshooting
Paper is Jammed Inside the Machine
If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these
steps:
1. Leave the machine turned on but do not use it for 10 minutes to allow its internal fan to cool the extremely hot
parts inside the machine.
2. Open the top cover until it locks in the open position.
WARNING
HOT SURFACE
The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching
them.
3. Remove all of the toner cartridge and drum unit assemblies.
CAUTION
We recommend placing the toner cartridge and drum unit assemblies on a clean, flat surface with
disposable paper underneath it in case you accidentally spill or scatter toner.
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Paper Jams
> Paper is Jammed Inside the Machine
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