Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for NBN connection box
Summary of Contents for NBN connection box
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Page 1: Supplied Equipment
Useful information about your nbn ™ supplied equipment Before performing any maintenance please read the important safety warnings on the back cover. For nbn™ fibre installations after 19th Dec 2013 © 2015 nbn co ltd | ABN 86 136 533 741... -
Page 2: Table Of Contents
Your nbn user guide ™ Getting started Plugging your devices into your nbn connection box* ™ Identifying your nbn supplied equipment ™ Maintaining your nbn supplied equipment ™ Frequently asked questions connection box indicator lights ™ Optional Power Supply with Battery Backup guide... -
Page 3: Your Nbn User Guide
– whether you’re video streaming, online gaming or watching live news and sport** This booklet gives you the information you need to ensure your nbn ™ supplied equipment stays in good working order. It also outlines the things you can do if your system is not working properly. -
Page 4: Getting Started
Getting started Once your nbn connection box has been installed and your service provider has ™ advised your services are now active, just follow the simple steps below to begin enjoying your new service over the nbn network. ™ Connect any compatible equipment to the nbn connection box. -
Page 5: Plugging Your Devices Into Your Nbn ™ Connection Box
If other ™ cables are needed to connect your computer, router, phone or other devices, to the connection box, you or your service provider will need to provide them. ™ Troubleshooting If you’ve followed the instructions from your service provider but your phone,... -
Page 6: Identifying Your Nbn ™ Supplied Equipment
STATUS SYSTEM STATUS BATTERY POWER BATTERY POWER REPLACE BATTERY REPLACE BATTERY ALARM SILENCE ALARM SILENCE ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY BATTERY EMERGENCY Outside your Inside your premises premises © 2015 nbn co ltd | ABN 86 136 533 741... - Page 7 BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY Property of nbn™ Do not remove Fibre wall outlet Outside your Inside your premises premises Also known as a Premises Connection Device. © 2015 nbn co ltd | ABN 86 136 533 741...
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Page 8: Supplied Equipment
™ maintenance if properly cared for. Here are some important do’s and don’ts to ensure the nbn connection box and Power Supply stay in good working order. ™ Property of NBNCo - Do not Remove Property of nbn - Do not Remove... - Page 9 You may incur costs if underground cables are accidentally damaged, and experience lengthy unplanned service disruptions until the damaged cables can be repaired. © 2015 nbn co ltd | ABN 86 136 533 741...
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Page 10: Frequently Asked Questions
™ The nbn connection box also has a laser warning label on it, in accordance with ™ Australian standards. The warning on the label is the same one required for CD and laser pointing devices, laser ‘spirit’... - Page 11 You may shorten the life of your battery if you leave the Power Supply with Battery Backup unplugged for an extended period of time. However, if you are away for an extended period, and do not want to leave the nbn supplied equipment ™...
- Page 12 This allows you to have up to four separate broadband data and up to two separate phone services through one connection box. If you only order one broadband service, then only one port will be active. If you connect one of your devices to an unused nbn ™...
- Page 13 ™ If you do require it, your service provider may need to arrange nbn to install a Power Supply with Battery Backup if there is not already one there in the house. Your service provider will also remind you when the battery is worn out and needs to be changed.
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Page 14: Nbn ™ Connection Box Indicator Lights
Property of NBNCo - Do not Remove Property of nbn - Do not Remove Contact your service provider for assistance with this equipment © 2015 nbn co ltd | ABN 86 136 533 741... - Page 15 Contact your service provider ™ failed to download software for further instructions Your nbn Green connection box No action is required ™ is successfully downloading software © 2015 nbn co ltd | ABN 86 136 533 741...
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Page 16: Optional Power Supply With Battery Backup Guide
Optional Power Supply with Battery Backup guide This section (pages 16 to 27) only applies if you have the SYSTEM STATUS Optional Power Supply with BATTERY POWER Battery Backup. REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY... -
Page 17: Managing The Power Supply With Battery Backup
Uninterruptable power supply (UPS) systems help power devices during a power outage and are readily available through technology retailers. Your service provider should explain how your services can work with nbn’s Battery Backup and what additional solutions you may need to power your other devices. - Page 18 Battery Backup unit into an Uninterruptable Power Supply (UPS) – itself a type of battery backup unit. These are readily available through technology retailers. Your service provider should explain how your services can work with nbn’s Battery Backup and what additional solutions you may need to power your other devices.
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Page 19: Emergency Calls Checklist
™ A standard corded phone that doesn’t need to be plugged into a power point The corded phone needs to be plugged in to the UNI-V port on the nbn ™ connection box, and your Power Supply with Battery Backup needs to be working and maintained by following instructions in this guide. -
Page 20: Connecting To The Mains Power Supply
Connecting to the mains power supply nbn recommends the power supply is plugged directly into a fixed power point. Where a fixed power point is not available, a safe extension cord, double adapter or power board can be used. - Page 21 Of course, with no battery, you’ll have no battery backup during a power outage, so your voice and data services will only work when plugged in and receiving mains power. © 2015 nbn co ltd | ABN 86 136 533 741...
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Page 22: How To Replace Your Backup Battery
1. Purchase a new battery If you and your service provider have agreed you will replace the battery for your connection box, you should buy a replacement battery that is equivalent to ™ the original. You can purchase the battery at most specialist battery retailers –... - Page 23 EMERGENCY Please recycle your old battery The Sealed Lead Batteries supplied by nbn are 100% recyclable. However these batteries cannot be simply tossed in your household recycling bin as they will contaminate the rest of the recyclable material. Please take your battery to a specialist recycling centre to be recycled.
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Page 24: What To Do If The Mains Power Fails
Re-enable Keep holding alarm silence button low and will soon Re-enable alarm Keep holding alarm silence button be flat. alarm = 1 Beep = 1 Beep = 1 Beep © 2015 nbn co ltd | ABN 86 136 533 741... -
Page 25: Power Supply With Battery Backup Indicator Lights And Alarm Sounds
Beeps 4 times every minute Battery reserve shutdown imminent Audible Alarm On Beeps twice when enabled Alarm function is enabled Audible Alarm Off Beeps once when disabled Alarm function is disabled © 2015 nbn co ltd | ABN 86 136 533 741... -
Page 26: Troubleshooting
If you remove the cover from your nbn connection box and the lights on your ™ connection box or Power Supply with Battery Backup (if installed) do ™ not match those shown in this diagram, then refer to the lights and indicators sections of this guide on pages 14–15 and 25. -
Page 27: Phone And Internet Troubleshooting
Phone troubleshooting If you have a phone service which plugs into the nbn connection box’s ™ UNI-V port, please check the following: Things to check Resolution Is your phone (or if applicable, home phone If you have only ordered one phone service,... -
Page 28: Important Safety Warnings
For more information: 1800 687 626 | nbn.com.au | info@nbn.com.au © 2015 nbn co ltd. ‘nbn’, ‘bring it on’ and the Aurora device are trademarks of nbn co ltd, ABN 86 136 533 741. All rights reserved. Not for general distribution.