Troubleshooting Tips - GE PHB920 Owner's Manual

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause
Surface units do not Improper cookware being used.
work properly or
flashing power setting.
Pan is too small.
Pan not positioned correctly.
Pan is not in full contact with glass surface.
be low.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
Surface unit setting High cooktop temperature.
changed or turned off
unexpectedly.
Scratches (may appear Incorrect cleaning methods being used.
as cracks) on cooktop
glass surface.
Cookware with rough bottoms being used
between the cookware and the surface
of the cooktop. Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned before next
on the cooktop. use.
Hot surface on a model with a light-colored
cooktop.
Plastic melted to the Hot cooktop came into contact with plastic
surface. placed on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled on the cooktop.
of the cooktop.
My new oven doesn't Your new oven has a different cooking
cook like my old one. system from your old oven and therefore
Is something wrong may cook differently than your old oven.
with the temperature
settings?
Food does not bake Oven controls improperly set.
properly.
Rack position is incorrect or rack is not
level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment.
Ingredient substitution.
Food does not broil Oven controls improperly set.
properly.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
low.
Oven temperature too Oven temperature needs adjustment.
hot or too cold.
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What To Do
size for the element being used. See the Pan size and shape section.
Pan size is below the minimum size for the element. See the Pan
Center the pan in the cooking zone.
Pan must be flat.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see that the control is set properly. Press On then + or -
Allow the internal fan to cool the cooktop. Check if pan boiled dry.
Scratches are not removable. Tiny scratches will become less visible
in time as a result of cleaning.
To avoid scratches, use the recommended cleaning procedures.
Make sure bottoms of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is hot.
This is temporary and will disappear as the glass cools.
the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times and temperatures
carefully. If you still think your new oven is too hot or too cold, you
can adjust the temperature yourself to meet your specific cooking
preference. See the Special Features section. NOTE: This adjustment
affects Bake, and Convection Bake temperatures; it will not affect Broil
or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
If using aluminum foil conform to pan slits.
Preheat the broil element for 10 minutes.
See the Special Features section.
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