Assistance Or Service - Magic Chef MCO1610WF User Manual

Microwave oven makes humming noise
■
This is normal and occurs when the power supply switches
the magnetron on and off.
Microwave oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support. See "Turntable" section.
■ Is the turntable support operating properly?
Remove turntable. Remove and clean turntable hub, support
and rollers. Replace hub, support and turntable. Place 1 cup
(250 mL) of water on the turntable, then restart microwave
oven. If it still is not working, call for service. See "Assistance
or Service" section. Do not operate the microwave oven
without turntable and turntable support working properly.
Turntable alternates rotation directions
■
This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
■
Is the display showing "0:00?"
There has been a power failure or the Clock time has not
been set. See "Clock" section to reset Clock.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new MAGIC CHEF
To locate factory specified parts please visit our website at
www.mcappliance.com, or call toll free: 1-888-775-0202.

ASSISTANCE OR SERVICE

®
appliance.
EN-12
Display shows time countdown, but the microwave oven
is not operating
■ Is the Kitchen Timer in use?
See "Kitchen Timer" section.
Cooking times seem too long
■ Is the cooking power set properly?
See "Microwave Cooking Power" section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than that specified in
"Microwave Oven Safety?"
Have a qualified electrician check the electrical system in the
home.
Interference with radio, TV, cordless phone, etc.
■ Is the microwave oven plugged into the same outlet?
Try a different outlet for the electronic device.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■
Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave
oven is on. Use a corded phone or a different frequency
cordless phone, or avoid using these items during microwave
oven operation.
In the U.S.A.
Call the MC Appliance Customer Service Center
toll free: 1-888-775-0202.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking).