Auto Attendant; Voice Mail; System Capacities - Samsung SVM-400 General Description Manual

System Overview

Auto Attendant

The SVM/SVMi E-Series Auto Attendant works by automatically answering calls and playing one or more custom
prompts to the caller along with some dialing instructions. The caller may then press digits on the keypad to
direct themselves to the appropriate person or department.
The SVM/SVMi E-Series Auto Attendant can work in conjunction with your system operator by answering calls
with a pre recorded prompt or prompts, and offering the caller several possible dialing options including dialing
another extension number, transferring to an operator, accessing pre recorded and stored information, or con-
necting to voice mail.

Voice Mail

Voice Mail provides services if called stations are unavailable. Upon dialing an extension number, callers may be
routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station
according to various conditions (busy, no answer or all the time).
The system will answer calls with a custom greeting in the Subscriber's (mailbox owner's) own voice. The caller
can then leave a message.
The Subscriber (mailbox owner) can access the mailbox from any location with a DTMF phone and retrieve their
messages. Many options are available to handle the message.
SVMi-8E and SVMi-16E Subscribers can be authorized to use the E-Mail Gateway to have their Voice Mail
Messages sent to their INBOX on virtually any Mail Server that supports SMTP.

System Capacities

Capacities not mentioned in the SVM/SVMi E-Series Capacity and Compatibility Chart are:
Maximum Subscribers Digits in
Length
Message Retention
Total Messages per Mailbox
Total Message Duration
E-Mail Gateway Capacities (Only available on the SVMi-8E and SVMi-16E)
Default
Unlimited User License
1.4
DEFAULT
9999 days
999
600 seconds
SVMi-8E
5
1000
RANGE
Any number from 1 - 16
0—9999 days
0—9999
0—9999 seconds
SVMi-16E
5
Unlimited