Common Windows Problems - Samsung ML-2850D User Manual

Condition
Wrinkles or • Ensure that the paper is loaded properly.
creases • Check the paper type and quality. See page
5.2.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of • The transfer roller may be dirty. See page 8.1.
printouts are
• Check for leaking toner. Clean the inside of
dirty
the printer.
Solid black • The toner cartridge may not be installed
pages
properly. Remove the cartridge and reinsert.
• The toner cartridge may be defective and
need replacing. Install a new toner cartridge.
• The printer may require repair. Contact a
service representative.
Loose toner • Clean the inside of the printer.
• Check the paper type and quality. See page
5.2.
• Install a new toner cartridge. See page 8.3.
• If the problem persists, the printer may require
repair. Contact a service representative.
Character voids Character voids are white areas within
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of the transparency, some
character voids may be normal.
• You may be printing on the wrong surface on
the paper. Turn over the paper in the tray.
• The paper may not meet paper specifications.
See page 5.3.
Suggested solutions Condition
Horizontal If horizontally aligned black streaks or smears
stripes appear:
• The toner cartridge may be installed
• The toner cartridge may be defective. Install a
• If the problem persists, the printer may require
Curl If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also
Your printer is probably being used at an altitude
An unknown
of 1,000 m (3,281 ft) or above.
image repetitively
appears on a
The high altitude may affect the print quality
next few sheets
such as loose toner or light imaging. You can set
or loose toner,
this option through Printer Settings Utility or
light print or
Printer tab in printer driver's properties. See
contamination
page 1.5.
occurs.

Common Windows problems

Condition
"File in Use"
message appears
during installation.
"Error Writing to
LPTx" message
appears.
"General Protection
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
9.9
<Troubleshooting>
Suggested solutions
improperly. Remove the cartridge and
reinsert.
new toner cartridge. See page 8.3.
repair. Contact a service representative.
try rotating the paper 180° in the tray.
Suggested solutions
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
• Ensure that the cables are connected
correctly and the printer is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
Close all other applications, reboot Windows,
and try printing again.