General Info - Polycom VVX 500 Manual To Using

General info

999 or 112 emergency calls
• Your Cloud Voice number is registered to a specific address, so when
you make a 999 or 112 call from your phone number, that's the
address the emergency services will see.
• If you use Cloud Voice at a different address, the registered address
won't automatically change. So if your work location changes,
please let your administrator know so they can update your
registered address.
• You might not be able to make 999 or 112 calls if there's a power
or network failure, or you're using the service from an app or
mobile phone.
Headsets you can use
Your VVX 500 and 601 phones works with the following Jabra and
Plantronic headsets:
Jabra
Corded headsets:
Jabra Biz 2400 headsets with GN 1200 Quick Disconnect
Cable – setting 1
Cordless headsets:
Jabra Pro 920 with Jabra Polycom EHS adapter
Plantronics
Corded headsets:
SupraPlus HW251N / HW261N and EncorePro HW710N / HW720N with
U10p cable
Cordless headsets:
CS504A Convertible Dect with APP-51 (Polycom EHS Cable)
Safety information
• Opening your handset or the base of your phone could be
dangerous. If your phone needs to be repaired, call us on
0800 389 0537 and we'll be able to help.
Looking after your phone
• Clean your phone and base with a damp (not wet) cloth or an
anti-static wipe. Never use household polish as this could damage
your phone. And don't use a dry cloth as this could cause a static
shock.
• Don't expose your phone to direct sunlight.
• Make sure your phone is on a dry, flat surface, not on a carpet or
anything which has fibres. Make sure it can always get a free flow of
air over its surfaces.
• Don't expose your phone to water, and don't use it in damp or humid
conditions like bathrooms.
• Don't expose your phone to fire, explosive or other hazardous
conditions.
• If there's an electrical storm, there's a slight chance your phone
might be damaged.
Getting rid of your phone
The symbol shown here and on your phone means your product is
classed as electrical or electronic equipment. You shouldn't throw
it away with other office waste.
The Waste of Electrical and Electronic Equipment (WEEE) Directive
(2002/96/EC) has been put in place to recycle products in the best ways
for the environment, making sure we manage anything that's hazardous
and don't increase the amount of landfill we produce.
You should get in touch with your supplier to check the terms and
conditions of your contract and make sure the phone isn't thrown away
with other commercial waste.
Guarantee
Your phone is guaranteed for 12 months from the date you bought it.
Your guarantee covers the repair or replacement of your phone or any
of its parts (other than batteries) if they're faulty or below standard, or
they break because of bad workmanship or materials. If your product is
more than 28 days old, it might be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee only applies to issues that arise during the 12 month
guarantee period.
• You'll need to show us your proof of purchase.
• You'll need to return your phone to us according to our instructions
• We don't cover any faults or problems that are caused by accidents,
misuse, fair wear and tear, neglect, or if you've tried to repair the
equipment yourself.
• This guarantee won't affect your statutory rights.
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