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Before contacting a service center
Situation
Suggested remedies
The codec installed in your computer may
not be compatible with the video files you
want to play. Use QuickTime
install Codec Pack Full.
Using QuickTime
1. Install QuickTime
2. Play videos using QuickTime
Your computer cannot
Using Codec Pack Full
play videos
1. Install the latest version of Codec
2. Play videos using the media player
®
Player or
®
Player 7.5
®
Player 7.5 which
supports MP4 (H.264 (MPEG4.AVC)).
®
Player.
Pack Full.
(Media Player Classic or Windows
Media Player 11 recommended).
®
Install QuickTime
Player 7.5 or K-Lite
Codec Pack Full on Windows XP SP2
or later.
Depending on your computer
environment, the video playback may be
intermittent.
85
Appendixes
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