Call Center Features; Sign In As A Call Center Agent; Sign Out As A Call Center Agent; Change Your Status As A Call Center Agent - Cisco 7811 User Manual

Calls

Call Center Features

Your administrator configures your phone as a call center phone.

Sign In as a Call Center Agent

When you are ready to start your work as a call center agent, you need to sign into the phone and set your
status.
Procedure
Step 1 Press AgtSgnIn.
Step 2
Press Agt status.
Step 3 Highlight the Available status.
Step 4
Press Select.

Sign Out as a Call Center Agent

When you are ready to end your work as a call center agent, you change your status and sign out of the phone.
After you sign out, you do not receive more call center calls.
If you are on a call and know that you will sign off as soon as the call completes, you can change your status
to Wrap-up.
Procedure
Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, you change your status so that calls will
not ring on your phone.
Procedure
Step 1 Press Agt status.
Step 2
Highlight the Unavailable status.
Step 3 Press Select.
Step 4
When you are available again, press Agt status.
Step 5 Highlight the Available status.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Call Center Features

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