Troubleshooting; Before Contacting A Service Centre - Samsung HZ30W User Manual

Before contacting a service centre

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.
Situation Suggested remedies
Make sure that the battery is inserted.
Make sure that the battery is inserted
Cannot turn on the
camera correctly.
Charge the battery.
Charge the battery.
Your camera may be in Power save
mode. (p. 87)
The power turns off
suddenly
The camera may turn off to prevent the
memory card from being damaged due
to an impact. Turn on your camera again.
The battery may lose power more quickly
in low temperatures (below 0° C). Keep
the battery warm by putting it into your
pocket.
Using the flash or recording videos
The camera is losing
battery power quickly depletes the battery quickly. Recharge
if needed.
Batteries are consumable parts that must
be replaced over time. Get a new battery
if the battery life is diminishing quickly.
Situation
Cannot take photos
The camera freezes
The flash does not
work
The flash fires
unexpectedly
97
Appendixes
Suggested remedies
There is no space on the memory card.
Delete unnecessary files or insert a new
card.
Format the memory card. (p. 88)
The memory card is defective. Get a new
memory card.
The memory card is locked. Unlock the
card. (p. 91)
Make sure that the camera is switched
on.
Charge the battery.
Make sure that the battery is inserted
correctly.
Remove the battery and insert it again.
The flash option may be set to Off.
(p. 43)
You cannot use the flash in the d,
v, or some s modes.
The flash may fire due to static electricity.
This is not a malfunction of the camera.