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reference
12
claims
12.1 To make a claim under this Insurance you should call
150
from your Orange pay monthly phone or
07973
100 150
from any other phone if you are a pay monthly
customer. Pay as you go customers should call
451
from their Orange phone or
07973 100 451
from any
other phone. Small Business customers should call
345
from their Orange phone or
07973 100 345
from
any other phone and Business Solutions customers
should call
158
from their Orange phone or
07973 100 158
from any other phone. Your claim
will be handled fairly and promptly.
178
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation
and review.
13
complaints
13.1 If you have any queries or complaints regarding this
Insurance you should in the first instance address this to
Orange. Call
150
from your Orange pay monthly phone
or
07973 100 150
from any other phone. Pay as you go
customers should call
451
from their Orange phone or
07973 100 451
from any other phone. Small Business
customers should call
345
from their Orange Phone or
07973 100 345
from any other phone and Business
Solutions customers should call
158
from their Orange
phone or
07973 100 158
from any other phone.
13.2 If your queries or complaints regarding this Insurance are
not satisfied, you can in the second instance write to
Product Insurance, Orange PCS, Senhouse Road,
Darlington, DL1 4YG.
13.3 If you are not satisfied with the way a complaint has been
dealt with you should write to HSBC Insurance Brokers
Limited, Quay West, Trafford Wharf Road, Manchester,
M17 1PL.
reference
13.4 If you remain dissatisfied, HSBC Insurance Brokers as a
member of the General Insurance Standards Council is
also a member of a registered independent dispute
resolution scheme. They will advise you how you can
contact this scheme.
13.5 Insofar as general Insurance products are concerned
Orange is monitored by HSBC Insurance Brokers
Limited who are members of the General Insurance
Standards Council.
179
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