Nvidia SHIELD TV Pro Get Started
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Nvidia SHIELD TV Pro Get Started

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Get Started

What You Need
Here's what you'll need to start using your NVIDIA SHIELD TV Pro:
1. TV or monitor with HDMI port (HDCP compatible)
2. High-speed HDMI 2.0 cable
3. Internet connection via Wi-Fi or Ethernet
4. A Google account

Set Up NVIDIA SHIELD TV Pro

Here's how to plug in your NVIDIA SHIELD TV Pro and connect your controller:
1. Connect your SHIELD TV Pro to your TV with a certified HDMI 2.0 cable.
Make sure your TV or monitor is off, and plug one end of the HDMI cable into
o
the HDMI port on the back of your SHIELD. Plug the other end of the cable into
an HDMI port on your TV or receiver.
2. Connect your SHIELD TV Pro to power, using the power cord.
Plug one end of the power cable into the back of your SHIELD and plug the other
o
end into a power outlet. SHIELD will automatically power on as you plug it in
and you will see the green light turn on. When you are not using it, it will
automatically go into sleep mode.
3. OPTIONAL: Connect your SHIELD TV Pro to Ethernet. If you do not use an Ethernet
connection, you will have an option during setup to connect to a Wi-Fi network.
4. Turn on your TV and change to the correct HDMI input.
If you have trouble finding the correct input, check the label on your HDMI ports
o
on your TV or monitor.

Connecting SHIELD Controller

If you have purchased a new SHIELD TV Pro, the SHIELD Controller is automatically paired with
your SHIELD TV device. Simply press the 'A' button
to turn it on.

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Summary of Contents for Nvidia SHIELD TV Pro

  • Page 1 When you are not using it, it will automatically go into sleep mode. 3. OPTIONAL: Connect your SHIELD TV Pro to Ethernet. If you do not use an Ethernet connection, you will have an option during setup to connect to a Wi-Fi network.
  • Page 2 Connecting SHIELD Remote If you have purchased a new SHIELD TV Pro, the NVIDIA SHIELD Remote w/ headphone jack is automatically paired with your SHIELD TV at the factory. or connect it to another USB power source. Connect to Wi-Fi From the SHIELD home screen, go to Network Settings >...
  • Page 3 4. In the app, you'll see your Android TV listed. Touch the name. 5. On your TV screen, you'll see a PIN. Enter this PIN on your phone or tablet. 6. Then touch Pair. Use the Remote Control App You can use the Android TV Remote Control app to navigate your TV screen. Search You can also use your remote to search with your voice, by touching the Voice search button Keyboard...
  • Page 4 Basic Layout and Navigation From the Android TV home screen, you can easily access movies, TV shows, music, apps, games, and settings. To get to the Home screen at any time, press the Home button on your SHIELD remote or on your SHIELD controller.
  • Page 5 You can also search on Android TV by navigating to the top of the Home screen and selecting the search icon. You can also initiate Voice search instantly at any time by pressing the NVIDIA button on your SHIELD Controller or by pressing the Voice search button on your SHIELD Remote.
  • Page 6 1. While you are on the Home screen, pressing the NVIDIA button (SHIELD controller) or press the Voice search button (SHIELD remote). 2. Hold your SHIELD Controller or SHIELD Remote in front of you, and say your question. Your search results appear as soon as you finish speaking.
  • Page 7 You may also see search results from apps you've installed on your Android TV. These results will show up in a separate row. Some search results will be available in a few different apps. When you select the content, you'll be able to choose the app you'd like to use. Facts and Quick Answers ...
  • Page 8 5. Select On or Off. For help with the Android TV OS, please visit Google's support site at https://support.google.com/androidtv/#topic=6121147. Sleep Now or Restart Sleep Now SHIELD TV will automatically go to sleep after the time period: 1. On the SHIELD TV Home screen, select Settings 2.
  • Page 9 Choose Your Screen saver 1. On the SHIELD TV Home screen, select Settings 2. Under "Device," select Screen saver 3. Select Screen saver again. 4. Choose from the available options. Set Wait Time for Screen saver You can choose how long it takes for your screen saver to start when not using your SHIELD TV: 1.
  • Page 10 You will connect to the Internet as part of your SHIELD TV setup. You can always change the Wi-Fi network your SHIELD TV is using. To change your Wi-Fi network: 1. On the SHIELD TV Home screen, select Network Settings 2.
  • Page 11 Many receivers come with HDMI-ARC, HDMI-MHL, and HDMI-UHD ports. Consider using the HDMI-UHD port for 4K support. Some TVs by default have UHD input disabled in TV settings, so please make sure that UHD is enabled in the settings for your TV for this input.
  • Page 12 NOTE If you have a 4K or HDR TV, you must attach HDMI 2.0 compatible cables between both the SHIELD and the AVR and between the AVR and the display. Your AVR must also be compatible with HDMI 2.0 (HDCP 2.2) signal. (II) 1.
  • Page 13 Netflix 5.1 Surround Sound Netflix 5.1 requires EAC3 pass-through (which SHIELD supports). However, many TVs don't support EAC3 pass-through (only AC3). You will get Netflix 5.1 if your TV or receiver supports EAC3. Here are the valid HDMI routing options for Netflix 5.1 surround sound: 1.
  • Page 14 Turn Recommendations On or Off If you don't want an app appearing in the top row of the SHIELD TV Home screen, you can turn off notifications for the app. Here's how: 1. On the SHIELD TV Home screen, select Settings 2.
  • Page 15 AV Sync Use of an AV Receiver with HDMI for video may result in audio lagging behind video. First try using the receiver AV sync settings to calibrate. If this does not work, use the AV sync slider utility in Settings >...
  • Page 16 How to Change the Account on your SHIELD You'll sign in to your Google account as part of your SHIELD TV setup. You need a Google account to get the most out of SHIELD TV. You can only have one Google account signed in on your SHIELD TV at a time.
  • Page 17 To add a restricted profile, follow these steps: 1. On the SHIELD TV Home screen, select Settings 2. Under "Personal," select Security & restrictions 3. Select Restricted Profile > Create restricted user. 4. Create a 4-digit PIN of your choice when prompted. 5.
  • Page 18 Reinstall Apps and Games After Resetting your SHIELD After you reset your SHIELD TV to factory settings, you need to reinstall any apps or games. 1. Go to the Google Play Store app 2. Find the app or game, and select it. In the window that opens, select Install.
  • Page 19 USB Cable 1. Connect the DAC to SHIELD TV with the USB cable supplied with the DAC. 2. Connect the analog audio output ports on your DAC to an AV receiver or speaker system. Optical Cable 1. Connect the optical output port on your TV to the optical input port on your DAC. 2.
  • Page 20 Preparing the usb storage  FAT32 (32 GB or less) - SHIELD TV supports the FAT32 data format. Most drives that are 32 GB or less are already formatted as FAT32. If the storage drive is not formatted, format it to FAT32, using your PC or Mac computer. The limitation of using drives of this capacity is that your SHIELD TV will be unable to process files that are more than 4 GB in size.
  • Page 21 1. Connect your SHIELD to an HDMI input port on your desktop display. 2. Connect your wired USB keyboard and mouse to the USB input ports on your SHIELD. Adjusting Resolution and Refresh Rate NVIDIA recommends users to keep the default setting for the best overall experience.
  • Page 22 2. During setup, when prompted, select Add a device. 3. For the Make and Model of your SHIELD, specify "NVIDIA" and "SHIELD," respectively. 4. Complete the remainder of the Logitech setup software instructions. Your SHIELD will appear as "NVIDIA STB" in your Entertainment device list.
  • Page 23 5. When finished with setup, you can control your SHIELD with the remote How to Transfer Content to SHIELD From a PC, you can access internal and USB attached storage on your SHIELD TV. Direct USB To transfer content to your SHIELD: 1.
  • Page 24 TV, AVR or soundbar directly. Settings User profile Log into your NVIDIA account to get access to GeForce NOW or GameStream. If you are currently logged in, you will display your NVIDIA account name. Billing Add payment information here. Billing information is used to renew your GeForce NOW monthly subscriptions, as well as purchasing new games on the GeForce NOW service.
  • Page 25 Google Cast effectively turns your phone or other portable device into a personalized remote control to browse, play, pause, rewind, control volume and even create playlists. App switching is also possible while watching your media on the TV. Cast to SHIELD 1.
  • Page 26 Sharing your gameplay is easy with NVIDIA Share and Twitch broadcasting. With NVIDIA Share, you can save and record video and screenshots you can share with your friends. Share can even record several minutes of gameplay in the background so you won't miss any exciting gaming moments.
  • Page 27 From the "SHIELD Hub" row of the Home screen, launch to access GeForce NOW for immediate access to more than 50 popular PC games from NVIDIA cloud gaming supercomputers to your SHIELD at up to 1080p video resolution and 60 frames per second. You can even purchase newly released games from the store.
  • Page 28 LOGIN When you launch NVIDIA GeForce NOW for the first time, you will be prompted to log in. You have two options for logging in: (1) By creating an NVIDIA account or (2) Logging in with the Gmail account that is associated with your SHIELD.
  • Page 29 General Troubleshooting Issues Not all games have been optimized for PC game streaming to SHIELD TV. Verify the game you are trying to play is on the list of supported games. It is also recommended that you launch the game at least once on your PC BEFORE launching on SHIELD TV. Doing this ensure that all of the prerequisites (VC Redirects, DirectX, et al) and the set-up of all DRM features (Games for Windows et al) are completed.
  • Page 30 If any of these checks did not fix the issue, try rebooting both SHIELD TV and your PC, and logging out and logging back into NVIDIA Games and GeForce Experience. Troubleshooting SHIELD Before using this troubleshooting guide, make sure that your SHIELD is...
  • Page 31 2. Select "Forget all accessories" > "OK." 3. Repeat the instructions to connect SHIELD controller and your other accessories.. If these steps don't fix the issues, please contact NVIDIA support. My SHIELD controller fails to apply a software update. If your controller fails to apply a software update, your controller battery may need to be charged.
  • Page 32 SHIELD is not supported. My SHIELD controller does not power on after charging it. If your controller is not turning on after charging it, follow these steps: 1. Hold the NVIDIA button for 20 seconds and release. 2. Tap the NVIDIA button.
  • Page 33 Check that your SHIELD is plugged in all the way. Check the power cord and HDMI cable.  Check that your TV is turned on. The green light will be illuminated if SHIELD is on.  Check that your SHIELD isn't in sleep mode. Touch the NVIDIA button on your SHIELD. ...
  • Page 34 MicroSD Card Issues I own SHIELD Pro and already have 500 GB internal storage. Should I use this feature? If you own SHIELD Pro, it is not recommended to set up an SD card as internal storage since it doesn’t make sense to replace your 500 GB of storage with less storage from an SD card. Can I upgrade to Android Marshmallow and continue to use the "Auto-move to SD card feature"...
  • Page 35 Does the encryption slow down the read/write speed of my SD card or USB drive? Performance differences between internal storage and SD cards or USB drives should be very minimal as long as a MicroSD card with a Class 10 speed rating or higher or a USB 3.0 drive is used.
  • Page 36 Update your Google Play payment method. You can change your payment method or add a new one before making purchases on Google Play. Here's how you can change your payment method using your Android Networking Issues My SHIELD won't connect to Wi-Fi. Here are some troubleshooting steps if your SHIELD won't connect to the Internet.
  • Page 37 There may be problems with your network at different times during the day. You should contact your Internet Service Provider (ISP) to see what you can do to improve it. Also, check to see whether you have an NVIDIA GameStream™-Ready 5 GHz Wi- Fi router: http://shield.nvidia.com/routers...
  • Page 38 2.4 GHz and 5 GHz. The router's settings menu should allow you to set up a separate SSID for 5 GHz mode.  Use an NVIDIA GameStream™-ready 5 GHz Wi-Fi router. These products have been tested to work with GeForce NOW. ...
  • Page 39 1. Touch the NVIDIA button on your SHIELD. 2. Restart your SHIELD by holding the NVIDIA button for 10 seconds, release, and then tap it again or by unplugging the power cord, waiting 10 seconds, and then plugging the power cord back in.
  • Page 40 4. Hold down the 'S' key on your keyboard until your TV display shows the Android TV home screen, or turn on your SHIELD controller (with NVIDIA button on controller) and hold down the volume down button on your SHIELD controller until the TV display shows the Android home screen.
  • Page 41 Optimize Internet Performance For maximum performance, Ethernet is recommended. The Ethernet on SHIELD supports 10/100/1000 Mbps. Once Ethernet is connected, SHIELD will disable Wi-Fi and switch to Ethernet. For networks which don't support DHCP, the IP-related settings can be configured in Settings >...
  • Page 42 If your network bandwidth is not enough (lesser than media bit-rate), you may experience frequent “buffering." This “buffering” may result in an animation such as a “spinning wheel”. This leads to a pattern of stoppping/resuming of video playback. This is called stall. For best results use Ethernet connectivity or for Wi-Fi use an 802.11ac Router/Access Point.

  • Page 43: Health And Safety Information

    Health and Safety Information Important Safety Information NVIDIA products are designed to operate safely when installed and used according to the product instructions and general safety practices. The guidelines included in this document explain the potential risks associated with equipment operation and provide important safety practices designed to minimize these risks.
  • Page 44 ELECTRICAL EQUIPMENT CAN BE HAZARDOUS IF MISUSED. OPERATION OF THIS PRODUCT, OR SIMILAR PRODUCTS, MUST ALWAYS BE SUPERVISED BY AN ADULT. DO NOT ALLOW CHILDREN ACCESS TO THE INTERIOR OF ANY ELECTRICAL PRODUCT AND DO NOT PERMIT THEM TO HANDLE ANY CABLES. To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment, observe the safety labels included on the equipment.
  • Page 45  Operate the AC adapter in a ventilated area.  When you are using the NVIDIA SHIELD, it is normal for the system and/or AC power adapter to get warm.  Do not use conductive tools that could bridge live parts.
  • Page 46 A lire avant toute utilisation d'un jeu vidéo par vous-même ou par votre enfant. I. - Précautions à prendre dans tous les cas pour l'utilisation d'un jeu vidéo. Evitez de jouer si vous êtes fatigué ou si vous manquez de sommeil. Assurez-vous que vous jouez dans une pièce bien éclairée en modérant la luminosité...

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