ESI III Quick Reference Manual

Using Your Phone
Answering a Call
When your phone rings, press or (speaker).
Placing an outbound call
MANUALLY
1. Select or (speaker).
2. Enter the number to dial.
USING THE VIRTUAL DSS
1. Press to activate the DSS list.
2. Scroll to the DSS key you want to dial.
3. Press again.
CONTACT LIST
1. Press the Menu key.
2. Selects Contacts.
3. Scroll and select the contact you want to dial.
4. Press
At any time, press to switch the audio output to the
speaker.
Placing an Intercom Call
Press and dial the extension number, or press a
programmed virtual station key. The station key LEDs
indicate:
Solid Red = Line or Station in use, Do Not Disturb
Blinking Red = Line or Station is ringing
Releasing a Call
To release a call, either press or place the handset in
its charger cradle.
Using a Headset
To use a compatible headset with the handset, simply unplug
the headset into the headset outlet located on top of the
handset. Audio will automatically pass through the handset.
Transferring a Call to Another Phone
While connected to an outside caller, press CNF/TR and dial
the extension number (or press the virtual station key) for
the person to receive the call. To perform an unsupervised,
hang up immediately . For a supervised transfer, wait
until the called person answers, announce the call, then
hang up immediately . If during a supervised transfer,
the transferred-to person doesn't answer, do one of the
following:
• Press F/RDL.
• Or press to release the call to the station's mailbox.
Transferring a Call Directly to Mailbox
To transfer an outside call to another user's mailbox, press
CNF/TR, then VM and the appropriate station key (or enter
the station number manually). Even though you both will
hear the personal greeting, you can hang up at any time to
release the call to the mailbox.
Transferring a Call to the Main Menu
To transfer an outside call to the main menu, press VM and
hang up.
Leaving a Message in Another User's Mailbox
Press VM then CNF/TR and then dial the extension number
(or press VM and the appropriate virtual station key). If you
press 1 during the user's personal greeting, you will advance
directly to the record tone.
Initiating a Conference Call
While connected to a call, press CNF/TR and call another
station or outside person. Repeat the step to add another
person to the conference (the maximum, including yourself,
is four people). Hang up to disconnect all persons
in the conference. If the newest added-on person does not
answer, press F/RDL to return to the original conferees.
Picking Up a Call at Another Station
If a call is ringing at another station (if it is programmed
into one of your virtual station keys, it will be blinking red),
*
that call can be picked up at your station by pressing
then press either ringing virtual station key or entering the
*
extension number (e.g. press 103 to pick up a call on
extension 103).
Call Waiting
If you receive another call while you're already on a call
and you have activated call waiting (see "Programming
Your Phone"), you will hear a tone in your earpiece and the
display will indicate that a call is waiting. You can ignore the
call waiting (and it will be directed to your mailbox), or you
can toggle between the two callers by pressing F/RDL. To
drop either call, press . Your phone will then ring with
the other call.
Dialing 911
Local: Dialing 9-1-1 from a local phone places an
emergency call and also notifies the system operator via a
speaker or displayed prompt.
Remote: To successfully dial 911 from a remote phone the
base station must be connected to an analog CO line. Dial
using one of these methods: 1) press then the LCL
(local analog CO line) key that you programmed on one of
*
the virtual DSS keys, or 2) press , then and wait
for the analog CO dial tone before dialing 911. Emergency
services will not be sent to the correct address without using
one of these methods.
Using Feature Keys
FIXED KEYS
Talk
Press to start/answer or
Call Pickup ( * )
A call ringing at another station or group can be answered
*
from your station by pressing , then press the appropriate
blinking station key or enter the extension number (e.g.
to pick up a call on extension 103).
Paging (#)
To page through all available stations, press # 0. To page in
only a programmed paging zone, press # and the one-digit
paging zone designation (in a range of either 1-3 or 1-9; see
the System Administrator for assistance).
Volume / Mute
For volume, see Adjusting Volume. For ring volume, press
the plus/minus keys shown in the display on an incoming
call. To mute the handset, press
,
VIRTUAL KEYS
Hold
Press to place a caller on hold for pickup at any station. To
pick up a held call, press HOLD. The display will show which
outside lines are holding calls, with the most recently held
calls on the right. Enter the appropriate line number (ex. 1 2
for line 12) to pick up the call.
F/RDL (Flash/Redial)
When you're on a call, press this key to generate a flash
hook on the outside line or to toggle between calls waiting.
Otherwise, press this key to redial the last outside number
dialed. If you have a Caller ID service, press the key while
listening to a voice mail message to automatically return the
call.
CNF/TR (Conference/Transfer)
This lets you transfer a call to a station for which you don't
have a programmed station key. Press CNF/TR and then
dial the extension number. See Initiating a Conference Call
for this keys others uses.
Special Features
Call Forwarding
Dial 5 6 5 and then either dial an extension or press a virtual
station key to forward your call to that station. To disable
call forwarding, dial 5 6 5 and
forward key by assigning 5 6 5 to a programmable feature
key.
DND (Do Not Disturb) Mode
Program the code 5 7 8 into one of the eight virtual keys and
press this key to toggle into and out of DND (Do Not Disturb)
mode.
Call Recording
to release a call.
Program the code 5 8 2 into one of the eight virtual keys and
press this key while on a call to toggle live call recording on
and off. If you press the key when the handset is idle, you
can record a personal memo. Access your voice mail box for
recordings.
*
103
Quick Switch Key
Verify with the System Installer or Administrator that your
handset has been associated with an ESI desktop phone,
which is needed to use this feature.
Key code 583 can be programmed only on one of the
programmable feature keys on an ESI desktop phone.
When the phone is idle, press the key to select a ring option:
• Ring desktop - Incoming calls will ring only to the desktop
phone.
• Ring cordless - Incoming calls will ring only the Cordless
Handset.
.
• No-ring option - When a caller dials (or is transferred to)
the desktop phone, only the desktop phone rings. If the
caller dials (or is transferred to) the Cordless Handset,
only the Cordless Handset rings.
While you're on a call or when either the desktop phone or
Cordless Handset in ringing, the Quick Switch Key will be lit
green, which signifies a "push" action can be performed:
• While connected to a call on your desktop phone, press
the Quick Switch Key to "push" the call to your Cordless
Handset. This essentially performs a blind transfer. The
Cordless Handset will ring, while the desktop phone
automatically disconnects.
• Press on the Cordless Handset to answer the call.
• While connected to a call on your Cordless Handset, press
the Quick Switch Key on the desktop phone to "push"
the call to the desktop phone. The Cordless Handset
will automatically disconnect and the desktop phone will
ring (or go into the speakerphone mode).
Note: If you've "pushed" a call accidentally, you can
retrieve the call by pressing the Quick Switch Key again.
Refer to the applicable User's Guide for more information
concerning the Quick Switch Key.
Note: When programming a 5XX feature key for any
phone running on an IP Server 900, you must enter "#"
followed by the 5XX key code.
. You can create a call