Network; Application - LG ThinQ WK7 Owner's Manual

26 Troubleshooting

Network

Symptoms
Cannot connect the
speaker to your home
network.
Media servers are not
displayed on the device
list.
The application doesn't
work properly.
4

Application

Symptoms
The application doesn't
work properly.
Cause & Solution
The wireless communication may be interrupted from household devices that are
using radio frequencies. Move the speaker away from them.
y The firewall or anti-virus software on your media server is running. Turn off
the firewall or anti-virus software running on your media server.
y Make sure that the speaker is connected to the same network that your
media server is connected.
Is the application plugged in?
y Plug in the application.
Is the LAN cable connected to the wireless router and the application properly?
y Connect the LAN cable to the LAN port on the back of the application and to
your wireless router.
If you restart the router?
y You need to turn the speaker' s power off and on again.
If you install new router.
y You need to perform a factory set and setup the network connection for
speaker.
Cause & Solution
Does an error occur when accessing the app?
y Make sure that your smart device is compatible with the app.
y Make sure that the application is the latest version.
y Make sure that the speaker' s front LED turns from red to white.