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The TV
settj_(]_g~~~~ !~t
after 5 minutes.
• The TV is in the Retail Mode.
Change
the Usage Mode in the System Manager Menu to Home Mode
(G
> ®
Settings> General> System Manager> Usage Mode> Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection(@>® Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is
entered
correctly.
• Check the distance between
the
TV and the
Modem/Router.
The distance should not
exceed
50ft (15.2 m).
• Reduce interference by not using orturning off
wireless
devices.
Also,
verify
that there are no obstacles
between
the
TV and the Modem/Router. (The Wi-Fi
strength can
be decreased
by
appliances,
cordless
phones,
stone
wa lls/
fi
replaces, etc.)
Single story
Multi story
Wireless router
Wireless
repeater
!PI·
0
•
Contact your
Internet
Service Provider
(ISP)
and ask
them to
reset
your
network circuit to re-register
the
Mac
addresses of your new
Modem/Router
and
the
TV.
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8.
Select
G
>®Settings
>
General> Network> Network Status
>
IP Settings> DNS
Setting
>
Enter manually> DNS Server> enter
8.8.8.8
>OK.
•
Reset by selecting
G
>®Settings
>
Support
>
Self Diagnosis> Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one
support
with a Samsung
Technician
who
can
remotely:
•
DiagnoseyourTV
•
Adjust the TV
settings
for you
•
Perform
a factory
reset on your TV
• Install
recommended
f irmware
updates
How does Remote Support work?
You
can
easily get Samsung
Remote
Support
service
foryourTV:
1. Call the Samsung Contact
Center
and ask
for
remote support.
2. Open
the
menu
on
your TV,
and then go to the Support section.
(G
>®Settings
>
Support)
3.
Select
Remote Management,
then read and agree to
t he
service agreements. When the PIN
screen
appears,
provide the
PIN
number
to
the
agent.
4. The agent
will then access your TV.
English
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