VeriFone VX680 Quick Reference Manual

DEACTIVATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select DEACTIVATION
• Terminal dials out, then displays DEACTIVATED
• More merchants? Select NO
• The screen then displays Authentication Code.
The terminal must be authenticated before
transaction can be processed
CARD TYPES ACCEPTED
• Visa • PayPal • Private Label
• MasterCard • Carte Blanche
• Debit Cards • Diners Club
• American Express • JCB
• Discover • EBT
CREDIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER or press
ENTER to bypass
• Select YES
• Swipe customer card, insert card or manually
enter account number and press ENTER
• Select desired language
• Select CREDIT
- Enter expiration date (MMYY) and press
ENTER - Card present? Select Y ES (if No, see
Mail/Phone section)
- Imprint the card and pr
- Enter V-Code and
to bypass
- If bypassed, select V -CODE option: NO (no V-Code),
XREAD (unreadable) or XPROV (not provided)
- Enter Zip Code and press ENTER
- Have customer enter PIN on PIN pad and press
ENTER, or press ENTER to bypass
• Terminal dials out
• Remo ve card
• Receipt prints
MAIL/PHONE SALE
• Tap the SCROLL icon
• Select PHONE ORDER
• Enter sale amount and press ENTER
• Select YES
• Manually enter account number and pressENTER
• Enter expiration date (MMYY) and press ENTER
• Select option:P HONE or WEB
- If Web, encrypted? Select YES or NO
• Enter purchase order number and press ENTER
• Enter V-Code and press ENTER or press ENTER to
bypass
- If bypassed, selectV -CODE option: NO (no V-Code),
XREAD (unreadable) or X PROV (not provided)
• Enter street address number and press ENT ER
• Enter Zip Code and press ENTER
• Terminal dials out and receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe or insert customer card
• Select DEBIT
• Have customer enter PIN on PIN pad and press ENTER -
Enter cash back amount and press ENT ER
• Terminal dials out and receipt prints
CREDIT REFUND
• Tap the SCROLL icon
• Select REFUND
• Enter refund amount and press ENT ER
• Select YES
• Swipe customer card, insert card or manually
enter account number and press ENTER
• Select desired language
• Select CREDIT
- Enter expiration date (MMYY) and press ENT ER
• Terminal dials out
• Remove card
• Receipt prints
DEBIT REFUND
• Tap the SCROLL icon
• Select REFUND
• Enter refund amount and pr R
• Select YES
• Swipe customer card, insert card or manually
enter account number and p
• Select DEBIT
• Have customer enter PIN on PIN pad
and press ENTER
• Enter original transaction date (MMDDYY), and
press ENTER
• Enter original time (HHMMSS), and press ENTER
• Terminal dials out, and receipt prints
TERMINAL MESSAGES
AMOUNT BALANCE/BALANCE DUE: A partial
authorization has occurred. Ask customer for another
form of payment for the remaining balance of the sale.
Press ENTER to print the rece ipt. Pressing CANCEL will
not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks if
the street address and Zip Code ente red match the
customer's billing address.
CALL: Call Voice Authorization Center. If approved,
proce ed with e Entry.
HOLD/CALL OR PICK UP CARD: Hold the card. Use Code
10 procedure. Ca ll the Voice Authorization Center
CARD SWIPE ERROR: Magnetic stripe did not read.
Swipe card again or manually key-in account number
COMM ERROR: A communi c ation error has occurred.
Check line connections, call H elp Desk.
GB (NUMBER): Good batch. Batch transmi s sion accepted.
MANUAL ENTRY NOT ALLOWED: Current tran saction
will not allow manual entry. Debi t cards may not be
manually keyed - in.
QD (NUMBER) OR RB (NUMBER): Quit Duplicating or
Rejecte d Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not found in
terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call Help Desk.
V-CODE: Veri cation Code. A 3-4 digit non-embo ssed
number found on card signature panel or near embossed
account number on front. V-Code may be prompted for
on a manually-entered transact ion.
Hot Keys:
Verifone Quick
Reference Guide
VX680, XEVA440
C ustomer Support
Voice Authorization
Bank ID #067000
1-877-995-9198
1-800-990-2265