Dell G5 15 Service Manual
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Dell G5 15 Service Manual

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Dell G5 15

Service Manual

Computer Model: Dell G5 5587
Regulatory Model: P72F
Regulatory Type: P72F002

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Summary of Contents for Dell G5 15

  • Page 1: Service Manual

    Dell G5 15 Service Manual Computer Model: Dell G5 5587 Regulatory Model: P72F Regulatory Type: P72F002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 Safety instructions................................9 Recommended tools................................ 10 Screw list................................... 10 2 After working inside your computer......................12 3 Removing the base cover..........................13 Procedure..................................13 4 Replacing the base cover..........................15 Procedure..................................
  • Page 4 Post-requisites..................................25 13 Removing the wireless card........................26 Prerequisites..................................26 Procedure..................................26 14 Replacing the wireless card........................28 Procedure..................................28 Post-requisites..................................29 15 Removing the rear cover..........................30 Prerequisites..................................30 Procedure..................................30 16 Replacing the rear cover..........................31 Procedure..................................31 Post-requisites.................................. 31 17 Removing the hard drive..........................32 Prerequisites..................................
  • Page 5 Post-requisites..................................46 25 Removing the system board........................47 Prerequisites..................................47 Procedure..................................47 26 Replacing the system board........................50 Procedure..................................50 Post-requisites.................................. 51 Entering the Service Tag in the BIOS setup program....................52 27 Removing the power-adapter port......................53 Prerequisites..................................53 Procedure..................................53 28 Replacing the power-adapter port......................54 Procedure..................................54 Post-requisites..................................54 29 Removing the heat-sink assembly......................55...
  • Page 6 Procedure..................................65 Post-requisites................................. 65 37 Removing the display assembly........................66 Prerequisites..................................66 Procedure..................................66 38 Replacing the display assembly........................68 Procedure..................................68 Post-requisites................................. 69 39 Removing the keyboard..........................70 Prerequisites..................................70 Procedure..................................70 40 Replacing the keyboard..........................72 Procedure..................................72 Post-requisites..................................73 Folding the keyboard cables............................73 41 Removing the palm rest..........................75 Prerequisites..................................
  • Page 7 48 Replacing the display panel........................86 Procedure..................................86 Post-requisites..................................87 49 Removing the display cable........................88 Prerequisites..................................88 Procedure..................................88 50 Replacing the display cable........................89 Procedure..................................89 Post-requisites................................. 90 51 Removing the camera..........................91 Prerequisites..................................91 Procedure..................................91 52 Replacing the camera..........................92 Procedure..................................92 Post-requisites..................................92 53 Removing the display back-cover and antenna assembly................93 Prerequisites..................................
  • Page 8 Flashing the BIOS................................108 Flashing BIOS (USB key)...............................108 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 108 Running the ePSA diagnostics..........................109 System diagnostic lights..............................109 Wi-Fi power cycle................................110 Flea power release................................110 58 Getting help and contacting Dell....................... 112 Self-help resources................................112 Contacting Dell................................112 Contents...

  • Page 9: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #0 • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Battery Computer base M2.5x6...
  • Page 11 Component Secured to Screw type Quantity Screw image System board Computer base M2.5x5 Keyboard bracket Palm-rest assembly M1.6x2.2 Heat-sink assembly System board M2x3 Display assembly Palm-rest assembly M2.5x5 Display hinges Display back-cover and antenna M2.5x2.5 assembly Display panel Display back-cover and antenna M2x2.5 assembly Before working inside your computer...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 13: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the captive screw that secures the base cover to the computer base.
  • Page 14 Removing the base cover...

  • Page 15: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
  • Page 16 Replacing the base cover...

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 18: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 19: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 20 Removing the memory modules...

  • Page 21: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 22: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 23: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 24: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 25: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the coin-cell battery to the battery socket on the computer base.

  • Page 26: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 27 Removing the wireless card...

  • Page 28: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 29: Post-Requisites

    Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 30: Removing The Rear Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 31: Replacing The Rear Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the tabs on the rear cover into the slots on the computer base and snap the rear cover into place.

  • Page 32: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 33 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive. Removing the hard drive...

  • Page 34: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 35: Post-Requisites

    Slide the hard-drive cable into the connector on the system board and close the latch to secure the hard-drive cable. Post-requisites Replace the battery. Replace the base cover. Replacing the hard drive...

  • Page 36: Removing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 37 Open the latch and disconnect the keyboard-backlight cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Peel off the tape that secures the keyboard cable to the system board. Open the latch and disconnect the keyboard cable from the system board. Remove the 19 screws (M2.5x6) that secure the computer base to the palm-rest assembly.
  • Page 38 After performing all the above steps, you are left with the computer-base assembly. Remove the coin-cell battery. 20 Remove the status-light board. Remove the speakers. 22 Remove the system board. 23 Remove the power-adapter port. Removing the computer base...
  • Page 39 Removing the computer base...

  • Page 40: Replacing The Computer Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the computer base on a clean and flat surface.
  • Page 41 Replace the four screws (M2x3) that secure the computer base to the palm-rest assembly. Replace the 19 screws (M2.5x6) that secure the computer base to the palm-rest assembly. Slide the keyboard cable into the connector on the system board and close the latch to secure the cable. Adhere the tape that secures the keyboard cable to the system board.

  • Page 42: Post-Requisites

    Post-requisites Replace the wireless card. Replace the rear cover. Replace the battery. Replace the base cover. Replacing the computer base...

  • Page 43: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 44: Replacing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the status-light board with the screw holes on the computer base.

  • Page 45: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 46: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 47: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 48 Turn the computer base over. Remove the two screws (M2.5x5) that secure the power-adapter port bracket to the computer base. Lift the power-adapter port bracket off the computer base. Remove the two screws (M2.5x5) that secure the USB Type-C port bracket to the system board. Lift the USB Type-C port bracket off the system board.
  • Page 49 Turn the system board over. Remove the heat-sink assembly. Removing the system board...

  • Page 50: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 51: Post-Requisites

    Align and place the power-adapter port bracket on the computer base. Replace the two screws (M2.5x5) that secure the power-adapter port bracket to the computer base. Turn the computer base over. Connect the power-adapter port cable to the system board. Slide the status-light board cable into the connector on the system board and close the latch to secure the cable.

  • Page 52: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 53: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 54: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the power-adapter port into the slot on the computer base.

  • Page 55: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 56 In sequential order (indicated on the heat-sink assembly), remove the six screws (M2x3) that secure the heat-sink assembly to the system board. Lift the heat-sink assembly off the system board. Removing the heat-sink assembly...

  • Page 57: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 58: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 59 Removing the power-button board...

  • Page 60: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the power-button board with the screw holes on the palm-rest assembly.

  • Page 61: Post-Requisites

    Post-requisites Follow the procedure from step 8 to step 23 in Replacing the computer base. Replace the rear cover. Replace the battery. Replace the base cover. Replacing the power-button board...

  • Page 62: Removing The Fingerprint-Reader Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 63: Replacing The Fingerprint-Reader Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the fingerprint-reader board and the fingerprint-reader board bracket on the palm-rest assembly.

  • Page 64: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 65: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the touchpad in place on the palm-rest assembly.

  • Page 66: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 67 After performing the above steps, you will be left with the display assembly. Removing the display assembly...

  • Page 68: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly on the display assembly.

  • Page 69: Post-Requisites

    Post-requisites Follow the procedure from step 7 to step 23 in Replacing the computer base. Replace the wireless card. Replace the rear cover. Replace the battery. Replace the base cover. Replacing the display assembly...

  • Page 70: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 71 Lift the keyboard, along with the cables, off the palm-rest assembly. Removing the keyboard...

  • Page 72: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites •...

  • Page 73: Post-Requisites

    Adhere the tape that secures the keyboard bracket to the palm-rest assembly. Adhere the power-adapter port cable to the palm-rest assembly. Connect the power-adapter port cable to the palm-rest assembly and close the latch to secure the cable. Post-requisites Replace the display assembly.
  • Page 74 The cables on the keyboard are not folded when you receive a replacement keyboard. Follow these instructions to fold the cables on the replacement keyboard the same way they are folded on the old keyboard. NOTE: Keyboard-backlight cable is present only on a backlit-keyboard. Note the position to fold the new keyboard cable.

  • Page 75: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 76: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm rest on a clean and flat surface.

  • Page 77: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 78 Removing the display bezel...

  • Page 79: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the display bezel with the display back-cover, and gently snap the display bezel into place.

  • Page 80: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 81 Removing the display hinges...

  • Page 82: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover.

  • Page 83: Post-Requisites

    Post-requisites Replace the display bezel. Replace the display assembly. Follow the procedure from step 7 to step 23 in Replacing the computer base. Replace the wireless card. Replace the rear cover. Replace the battery. Replace the base cover. Replacing the display hinges...

  • Page 84: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 85 Removing the display panel...

  • Page 86: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 87: Post-Requisites

    Post-requisites Replace the display bezel. Replace the display assembly. Follow the procedure from step 7 to step 23 in Replacing the computer base. Replace the wireless card. Replace the rear cover. Replace the battery. Replace the base cover. Replacing the display panel...

  • Page 88: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 89: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the display cable on the display back-cover and antenna assembly.

  • Page 90: Post-Requisites

    Post-requisites Replace the display panel. Replace the display bezel. Replace the display assembly. Follow the procedure from step 7 to step 23 in Replacing the computer base. Replace the wireless card. Replace the rear cover. Replace the battery. Replace the base cover.

  • Page 91: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 92: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the camera with the alignment posts on the display back-cover and antenna assembly and adhere the camera in place.

  • Page 93: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 94 After performing the above steps, we are left with the display back-cover and antenna assembly. Removing the display back-cover and antenna assembly...

  • Page 95: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Route the camera cable through the routing guides on the display back-cover and antenna assembly.
  • Page 96 Replace the battery. Replace the base cover. Replacing the display back-cover and antenna assembly...

  • Page 97: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 98: Downloading The Usb Driver

    After installation Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 99: Downloading The Chipset Driver

    Double-click the USB driver file icon and follow the instructions on screen to install the driver. Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 100: Downloading The Media-Card Reader Driver

    Double-click the network driver file icon and follow the instructions on screen. Downloading the media-card reader driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 101: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 102: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 103: System Setup Options

    The memory information is displayed on the right pane. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 5. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number.
  • Page 104 General-System Information Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel Type of the computer. Native Resolution Displays the native resolution of the computer. Audio Controller Displays the audio controller information of the computer.
  • Page 105 Table 8. System setup options—Security menu Security Strong Password Enable or disable strong passwords. Password Configuration Control the minimum and maximum number of characters allowed for Admin and System passwords. Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart.
  • Page 106 Intel Software Guard Extensions Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC is inserted. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
  • Page 107 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 108: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 109: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 110: Wi-Fi Power Cycle

    Table 16. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Power sequencing failure...
  • Page 111 Press and hold the power button for 15 seconds to drain the flea power. Replace the base cover. Turn on your computer. Troubleshooting...

  • Page 112: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 17. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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