CALL HANDLING Placing a call: There are several ways to place a call. Lift the handset, press the headset button, speaker button or soft-key. NEW CALL To place another call (while the first is still active): Press the next available session button and dial the number.
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CALL HANDLING, CONT. Answering a call: There are several ways to place a call. Lift the handset, press the headset button, speaker button, ANSWER soft-key, or flashing session button. To answer another incoming call: Press the flashing session button or the answer soft-key. This will place the first call on hold automatically.
CONFERENCE CALLS To place up to 6-way conference call: • Place or answer the first call • Press conference button or soft-key CONFERENCE • Call the next participant (announce the conference, if desired) • Press conference button or soft-key CONFERENCE •...
PHONE FEATURES Call forward all calls: • Press soft-key FORWARD ALL • Dial the number where you want all of your calls go, as you would call it or press the button if you want all calls MESSAGES to go straight to voicemail without ringing at the phone first. •...
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PHONE FEATURES, CONT. Self Care Portal: To customize your phone with speed dials and other options: • Go to: https://svt01cmp001.hcs.vermont.gov/ucmuser • Logon instructions are available at: http://dii.vermont.gov/support/telecommunications/voip Single Number Reach (SNR): Activating, deactivating and scheduling SNR is performed from the Self-Care Portal.
UNITY CONNECTION VOICEMAIL MAILBOX ID: 7-Digit Extension STARTER PIN: Please Call 828-6620 opt. 1 To call Voicemail from your desk: Press the Messages Button Enter your followed by To call Voicemail from an outside line: Dial 888-445-2144 Press Enter your Mailbox ID Number followed by Enter...
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UNITY CONNECTION VOICEMAIL , CONT. MAILBOX ID: 7-Digit Extension STARTER PIN: Please Call 828-6620 opt. 1 Main Menu Press 1 to play new messages Press 3 to review saved messages During Message Playback: After Message Playback: Repeat Save Delete Repeat Save Delete Slow...
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UNITY CONNECTION VOICEMAIL, CONT. MAILBOX ID: 7-Digit Extension STARTER PIN: Please Call 828-6620 opt. 1 Message Options: Press To send a message Mark Request Mark Private Urgent Receipt Record your message Enter the extension or spell Set Future Review Re-record Delivery Message Message...