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Chapter 9: Troubleshooting
Monitoring the Lattus A10 Access Node for Tickets
Monitoring the Lattus A10 Access Node for Tickets
Viewing Ticket
Information
42
The Service menu's Tickets option allows you to view a list of RAS tickets
that relate to system faults or errors. Ticket details provide a summary of
the system fault, an area for Analysis notes, and contains a
Recommended Actions link to help you correct the fault. On this screen
you can view the ticket number, current status, priority, date and time
the ticket was last updated, and a brief summary of the error condition.
By default, tickets are listed with the most recently opened tickets
displayed first. If desired, you can click the column headers to change
the sorting. For example, click the Ticket heading to display tickets in
ascending or descending numerical order.
See the sections below for details on the following:
•
Viewing Ticket Information
•
Editing Ticket Information
•
Closing Tickets
on page 46
1 From the Lattus A10 Access Node home page, choose Service >
Tickets. The Tickets screen appears.
on page 42
on page 45
Lattus A10 Access Node User's Guide
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