Appendix A Troubleshooting - TP-Link SafeStream TL-ER6020 Installation Manual

SafeStream Multi-WAN Router

Appendix A Troubleshooting

Q1. What should I do if I forget the username and password for the router's web
management page?
Please restore the router to factory defaults. The default management address of the
router is http://192.168.0.1. You can manually set a new username and password for login.
All current settings will be cleared once the router is restored. If you have a backup of your
configurations, you can import it after the factory restore is complete.
Q2. Why does the PWR LED work abnormally?
The PWR LED should be lit up when the power system works normally. If the PWR LED
worked abnormally, please try the following:
1. Make sure that the power cable is connected properly, and the power contact is normal.
2. Make sure the voltage of the power supply meets the requirement of the input voltage of the
router.
Q3. What should I do if I can't access the web management page?
You are recommended to check the following:
1. If the computer is set to a static or fixed IP address, change its settings to obtain and IP
address automatically.
2. Enter http://192.168.0.1 in the web browser and press Enter.
3. Use another web browser and try again.
4. Restore the router to its factory default settings and repeat the steps above.
Q4. Why is the web management page not displaying completely?
If you can access the web management page, but some of the configuration content is
missing, please try the following:
1. Update your web browser or try a different web browser.
2. If pop-ups are being blocked, please lower the security level of your web browser.
10 Appendix A Troubleshooting