Dell Latitude 5490 Owner's Manual
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Dell Latitude 5490 Owner's Manual

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Latitude 5490
Owner's Manual
Regulatory Model: P72G
Regulatory Type: P72G002

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Summary of Contents for Dell Latitude 5490

  • Page 1 Latitude 5490 Owner’s Manual Regulatory Model: P72G Regulatory Type: P72G002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Contents 1 Working on your computer..........................7 Safety precautions................................7 Standby power................................7 Bonding ..................................7 Electrostatic discharge — ESD protection....................... 7 ESD field service kit ..............................8 Transporting sensitive components........................... 9 Before working inside your computer..........................9 After working inside your computer..........................9 2 Removing and installing components......................10 Recommended tools................................
  • Page 4 Removing keyboard lattice............................22 Installing keyboard lattice............................23 Removing the keyboard............................23 Installing the keyboard...............................26 Heat sink ..................................26 Removing the heat sink ............................26 Installing the heat sink .............................. 27 System fan..................................27 Removing the system fan............................27 Installing the system fan............................28 Power connector port..............................
  • Page 5 Camera option .................................58 Ports and Connectors ..............................59 Contactless smart card..............................59 Display specification................................ 59 Keyboard specification for Latitude 5490........................60 Keyboard hot key definitions for Latitude 5490.....................60 Touch pad specifications..............................61 Battery specifications..............................62 AC Adapter specifications...............................62 System dimensions................................63 Operating Conditions...............................63 4 Technology and components........................
  • Page 6 Graphics controller driver............................84 USB drivers.................................84 Network drivers................................. 85 Realtek Audio................................85 Serial ATA drivers............................... 85 Security drivers................................86 7 Troubleshooting............................87 Enhanced Pre-Boot System Assessment — ePSA diagnostics................87 Running the ePSA diagnostics..........................87 Real Time Clock reset..............................87 8 Contacting Dell............................89 Contents...

  • Page 7: Working On Your Computer

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Two recognized types of ESD damage are catastrophic and intermittent failures. • Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video"...

  • Page 9: Before Working Inside Your Computer

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 10: Removing And Installing Components

    Removing and installing components Topics: • Recommended tools • Screw size list • Subscriber Identity Module(SIM) board • Base cover • Battery • Solid State Drive — optional • Hard drive • Coin cell battery • WLAN card • WWAN card – optional •...

  • Page 11: Screw Size List

    Screw size list Table 1. Latitude 5490 screw size list M2x3 (Thin M2x2. Component M2.0x5 M2.0x2.0 M2x6 M2.0x2.5 M2.5x3 head) Base cover Battery Heatsink WLAN SSD card Keyboard Display assembly Display panel Power connector port Palmrest LED board System board...

  • Page 12: Installing The Subscriber Identification Module Card

    Push the SIM card tray into the slot until it clicks into place. Installing the Subscriber Identification Module card Insert a paperclip or a SIM card removal tool into the pinhole [1]. Pull the SIM card tray to remove it [2]. Place the SIM card on the SIM card tray.
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Installing the base cover Place the base cover to align with the screw holders on the system. Tighten the 8 captive screws to secure the base cover to the system. Follow the procedure in After working inside your computer. Battery Removing the battery Follow the procedure in Before working inside your...

  • Page 15: Solid State Drive — Optional

    Tighten the single (M2x6) captive screw to secure the battery to the system. Connect the battery cable to the connector on the system board. Install the base cover. Follow the procedure in After working inside your computer. Solid State Drive — optional Removing the SSD card Follow the procedure in Before working inside your...

  • Page 16: Installing The Ssd Card

    Installing the SSD card Insert the SSD card into the connector on the system. Replace the single (M2x3) screw that secures the SSD card to the system. Place the Mylar shield over the SSD. Install the : battery base cover Follow the procedure in After working inside your computer.

  • Page 17: Hard Drive

    Installing the SSD frame Place the SSD frame to the slot in the system. Replace the single (M2x3) screw that secures the SSD frame to the system. Install the: SSD card battery base cover Follow the procedure in After working inside your computer.

  • Page 18: Installing Hard Drive

    Installing hard drive Insert the hard drive into the slot on the system. Replace the four M2 x 2.7+2.7 screws to secure the hard drive to the system. Connect the hard drive cable to the connector on the system board. Install the : battery base cover...

  • Page 19: Wlan Card

    Installing coin cell battery Affix the coin cell battery on the system board. Connect the coin cell battery cable to the connector on the system board. Install the : battery base cover Follow the procedure in After working inside your computer.

  • Page 20: Removing The Wwan Card

    Installing WLAN card Insert the WLAN card into the connector on the system board. Connect the WLAN antenna cables to the connectors on the WLAN card. Place the WLAN card bracket to secure the WLAN cables. Replace the single M2x3 screw to secure the WLAN card to the system. Install the : battery base cover...

  • Page 21: Installing The Wwan Card

    Disconnect the WWAN antenna cables from the connectors on the WWAN card [1]. b Remove the screw that secures the WWAN card to the system [2] Slide and lift the WWAN card from the system [3]. Installing the WWAN card Insert the WWAN card into the slot on the system.

  • Page 22: Installing The Memory Module

    Pry the clips securing the memory module until the memory module pops-up [1]. b Lift the memory module away from the connector [2]. Installing the memory module Insert the memory module into the memory connector at a 30 degree angle until the contacts are fully seated into the slot. Then, depress the module until the clips secure the memory module.

  • Page 23: Removing The Keyboard

    Installing keyboard lattice Place the keyboard lattice on the keyboard and press along the edges as well as in between the rows of keys until the lattice clicks in place. Follow the procedure in After working inside your computer. Removing the keyboard Follow the procedure in Before working inside your computer.
  • Page 24 Turn over the system and open the laptop in working mode. d Remove the five (M2x2.5) screws that secure the keyboard to the system [1]. Pry the keyboard from the bottom side and lift it away from the system [2] along with the keyboard cable and the keyboard back light cable.
  • Page 25 Removing and installing components...

  • Page 26: Installing The Keyboard

    Installing the keyboard Hold the keyboard and route the keyboard cable and the keyboard backlight cable through the palmrest in the system. Align the keyboard with the screw holders on the system. Replace the five (M2x2.5) screws to secure the keyboard to the system. Turn the system and connect the keyboard cable and the keyboard backlight cable to the connector in the system.

  • Page 27: Installing The Heat Sink

    Installing the heat sink Place the heat sink on the system board. Replace the four (M2x3) screws that secure the heat sink on the system board. NOTE: • Replace the heat sink screws in sequential order as indicated on the heat-sink. Install the : battery base cover...

  • Page 28: Installing The System Fan

    Installing the system fan Place the system fan into the slot on the computer. Connect the system fan cable to the connector on the system board. Install the: chassis frame hard drive battery base cover Follow the procedure in After working inside your computer.

  • Page 29: Installing Power Connector Port

    Remove the single M2x3 screw to release the power connector bracket that secures the power connector port to your system [3]. d Remove the power connector bracket from the system [4]. Pull the power connector port, and lift it away from the system [5]. Installing power connector port Align the power connector port along the grooves on the slot and push it down.
  • Page 30 base cover battery hard drive SSD card SSD frame WLAN card WWAN card (optional) To release the chassis frame: Release the WLAN cables from the routing channels [1]. b Lift the latch and disconnect the keyboard backlight cable and the keyboard cable from the connector [2,3,4,5] on the system. NOTE: There may be more than one cable to disconnect based on the keyboard type.

  • Page 31: Installing The Chassis Frame

    Installing the chassis frame Place the chassis frame into the slot on the system. Replace the five (M2x3) screws and eight (M2x5) screws to secure the chassis frame to the system. Connect the keyboard cable and the keyboard backlight cable to the connector on the system. NOTE: There may be more than one cable to connect based on keyboard types.

  • Page 32: Led Board

    LED board Removing LED board Follow the procedure in Before working inside your computer. Remove the . base cover battery hard drive SSD card SSD frame WLAN card chassis frame To remove the LED board: Lift the latch and remove the LED cable connected to the connector on the LED board [1] b Remove the (M2.0x2.0) screw that secures the LED board to the system [2].

  • Page 33: Smartcard Module

    Connect the LED cable to its connector on the LED board. Install the: chassis frame WLAN card SSD frame SSD card hard drive battery base cover Follow the procedure in After working inside your computer. SmartCard module Removing smart card reader board Follow the procedure in Before working inside your computer.

  • Page 34: Installing Smart Card Reader Board

    To remove the smart card reader board: Remove the 2 (M2x3) screws that secure the smart card reader board to the palmrest [1]. b Slide and lift the smart card reader from the slot in the system [2]. Installing smart card reader board Insert the smart card reader board to align with the tabs on the chassis.

  • Page 35: Removing The Speaker

    Speaker Removing the speaker Follow the procedure in Before working inside your computer. Remove the: base cover battery memory module hard drive SSD card SSD frame WLAN card WWAN card (optional) keyboard lattice keyboard chassis frame system board To remove the speakers: Release the speaker cable through the routing channels [1].

  • Page 36: Installing The Speaker

    Installing the speaker Insert the speaker module aligning it with the nodes on the chassis. Route the speaker cable through the routing channels. Install the: system board chassis frame keyboard keyboard lattice WLAN card SSD frame SSD card hard drive assembly memory module battery base cover...
  • Page 37 To release the system board: Flip over the system and remove the screw that secures the display cable to the system. b Flip over the system and remove the two M2x3 screws that secure the display cable bracket in place [1]. Lift the metal display cable bracket from the system [2].
  • Page 38 To remove the system board: Remove the four (M2x3) screws that secure the system board in place [1]. b Lift the system board away from the system [2]. Removing and installing components...

  • Page 39: Installing System Board

    Installing system board Align the system board with the screw holders on the computer. Replace the four M2x3 screws to secure the system board to the system. Place the metal bracket to secure the DisplayPort over USB Type-C. Replace the two M2x3 screws to secure the metal bracket on the DisplayPort over USB Type-C. Connect the power connector port cable to the connector on the system board.

  • Page 40: Display Hinge Cover

    SSD card hard drive memory module battery base cover SIM card Follow the procedure in After working inside your computer. Display hinge cover Removing display hinge cover Follow the procedure in Before working inside your computer. Remove the: base cover Disconnect the battery cable from the system board.

  • Page 41: Display Assembly

    Installing display hinge cover Place the display hinge cover on the display hinge. Replace the M2x3 screw to secure the display hinge cover to the display hinge. Repeat step 1 and step 2 to install the other display hinge cover. Connect the battery cable to its connector on the system board.
  • Page 42 To release the display assembly: Remove the two M2x5 screws that secure the display assembly to the computer [1]. b Release the WLAN cable and display cable through the routing channels [2] [3]. Removing and installing components...
  • Page 43 Turn over the computer. To remove the display assembly: Remove the two M2x5 screws that secure the display assembly to the computer [1]. b Open the display [2]. Removing and installing components...
  • Page 44 Lift the display assembly from the computer. Removing and installing components...

  • Page 45: Installing Display Assembly

    Installing display assembly Place the chassis on the edge of a plane surface. Align the display assembly to align with the screw holders on the system. Replace the two screws that secures the display assembly. Close the display. Replace the two screws that secures the display assembly. Replace the screw to secure the display cable to the system.

  • Page 46: Display Bezel

    Display bezel Removing display bezel Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN card WWAN card (optional) Display hinge cover display assembly To remove the display bezel: Pry the display bezel at the base of the display [1]. b Lift the display bezel to release it [2].

  • Page 47: Display Panel

    NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. Install the: display assembly display hinge cover...

  • Page 48: Installing Display Panel

    To remove the display panel: Peel the conductive tape [1]. b Remove the adhesive strip that secures the display cable [2]. Lift the latch and disconnect the display cable from the connector on the display panel [3] [4]. d Remove the display panel. Installing display panel Connect the display cable to the connector and affix the adhesive strip.

  • Page 49: Display (Edp) Cable

    Display (eDP) cable Removing display cable Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel Disconnect the display cable from the camera [1]. Peel the display cable from the adhesive to remove it from the display [2].

  • Page 50: Camera

    WLAN card WWAN card (optional) battery base cover Follow the procedure in After working inside your computer. Camera Removing camera Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel...

  • Page 51: Display Hinges

    Installing camera Insert the camera into the slot on the display assembly. Connect the display cable to the connector. Affix the two conductive tape above the camera. Install the: display panel display bezel display assembly display hinge cover WLAN card WWAN card (optional) memory module battery...

  • Page 52: Installing Display Hinge

    Installing display hinge Place the display hinge on the display assembly. Replace the 6 (M2.5x3) screws to secure the display hinge to the display assembly. Repeat step 1 and step 2 to install the other display hinge. Install the: display bezel display assembly display hinge cover WLAN card...

  • Page 53: Installing The Display Back Cover Assembly

    base cover battery memory module WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel display hinge display cable camera The display back cover assembly is the remaining component, after removing all the components. Installing the display back cover assembly Place the display back cover assembly on a flat surface.

  • Page 54: Palm Rest

    Palm rest Removing palm rest Follow the procedure in Before working inside your computer. Remove the: SIM card base cover battery memory module hard drive SSD card SSD frame WLAN card WWAN card (optional) keyboard lattice keyboard heat sink system fan chassis frame system board display hinge cover...

  • Page 55: Installing Palm Rest

    Installing palm rest Place the palm rest on a flat surface. Install the: display assembly display hinge cover system board system fan chassis frame heat sink assembly keyboard keyboard lattice WWAN card (optional) WLAN card SSD frame SSD card hard drive memory module battery base cover...

  • Page 56: Technical Specifications

    • Video specification • Camera option • Ports and Connectors • Contactless smart card • Display specification • Keyboard specification for Latitude 5490 • Touch pad specifications • Battery specifications • AC Adapter specifications • System dimensions • Operating Conditions Processor Your system is built with Intel Dual and Quad Core processors.

  • Page 57: Audio Specifications

    • SSD M.2 2230 PCIe/NVMe : up to 512GB • SSD M.2 2280 PCIe x2 NVMe: up to 1 TB, OPAL SED options • Dell Fast Response Free Fall Sensor and HDD Isolation (standard feature) Audio specifications Feature Specification Types...

  • Page 58: Video Specification

    Feature Specification Speakers Volume controls Hot keys Video specification integrated Feature Specification Type Integrated on system board, hardware accelerated DSC controller • Intel HD Graphics 620 • Intel UHD Graphics 620 Data bus Integrated video External display • Integrated Graphics configurations supports HDMI 1.4 and Discrete graphics configurations support HDMI 2.0 support •...

  • Page 59: Ports And Connectors

    Ports and Connectors Table 5. Ports and Connectors Three USB 3.1 Gen 1 (one with PowerShare) One DisplayPort over USB Type-C. Video One VGA, HDMI 1.4 (UMA) / HDMI 2.0 (Discrete) Network One RJ-45 Modem SD 4.0 Memory card reader Expansion Smart Card Reader Yes (optional)

  • Page 60: Keyboard Specification For Latitude 5490

    Size Full sized X= 19.05 mm key pitch Y= 19.05 mm key pitch Backlit keyboard option Yes (optional) Keyboard hot key definitions for Latitude 5490 Table 7. Keyboard hot key definitions Fn Key Combination Function Fn+ESC Fn Toggle Fn+ F1...

  • Page 61: Touch Pad Specifications

    Fn + Insert Sleep Fn + Print Screen Wireless on/off Fn + left arrow Home Fn + right arrow FnKey Mode: Standard = The F1-F12 keys behave as function keys. Holding <Fn> is required to access their secondary functions. Touch pad specifications Table 8.

  • Page 62: Battery Specifications

    Battery specifications Feature Specification Type • 42 WHr • 51 WHr • 68 WHr • 4 cell Long Cycle Life Battery 42 Whr • Length: 181mm (7.126 inch) • Width: 95.9mm (3.78 inch) • Height: 7.05mm (0.28 inch) • Weight: 210.00 g 51 Whr •...

  • Page 63: System Dimensions

    Feature Specification • 90 W adapter, 7.4 mm barrel Input voltage 100 V AC to 240 V AC Input current • 65 W adapter - 1.7 A (maximum) • 65 W BFR/PVC Halogen Free adapter - 1.7 A • 90 W adapter - 1.6 A Adapter size 7.4 mm Input frequency...
  • Page 64 • Storage: -40 °C to 65 °C (-40 °F to 149 °F Relative humidity • Operating : 10 % to 90 % (non-condensing) • Storage: 0% to 95% (non-condensing) Altitude (maximum) • Operating : 3048 m (10,000 ft) • Storage: 10668 m (35,000 ft) Shock •...

  • Page 65: Power Adapter

    Technology and components This chapter details the technology and components available in the system. Topics: • Power adapter • DDR4 • HDMI 1.4 • USB features • USB Type-C Power adapter This laptop is shipped with 7.4mm barrel plug on 65 W or 65 W BFR/PVC Halogen Free or 90 W power adapter. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable.

  • Page 66: Memory Errors

    Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3.

  • Page 67: Advantages Of Hdmi

    HDMI 1.4 Features • HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled devices without a separate Ethernet cable • Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system, eliminating the need for a separate audio cable •...

  • Page 68: Speed

    • Full-duplex data transfers and support for new transfer types • Backward USB 2.0 compatibility • New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full- Speed.

  • Page 69: Compatibility

    throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external RAID storage systems. Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products: •...

  • Page 70: Alternate Mode

    Alternate Mode USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C.

  • Page 71: System Setup Options

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 72: Navigation Keys

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 73: System Configuration Screen Options

    Option Description • Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology. • Device Information: Displays Primary Hard Drive, M.2 SATA2, M.2 SATA, M.2 PCIe SSD-0, LOM MAC Address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi Device, WiGig Device, Cellular Device, Bluetooth Device.

  • Page 74: Video Screen Options

    NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock The option Always Allow Dell Docks is enabled by default. Configuration USB PowerShare This field configures the USB PowerShare feature behavior. This option allows you to charge external devices using the stored system battery power through the USB PowerShare port.
  • Page 75 Option Description System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately. Default setting: Not set Internal HDD-0 Allows you to set, change, or delete the Internal HDD-0 password. Password NOTE: Successful password changes take effect immediately.

  • Page 76: Secure Boot Screen Options

    Option Description NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software). Computrace Allows you to activate or disable the optional Computrace software The options are: • Deactivate • Disable • Activate NOTE: The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed CPU XD Support Allows you to enable the Execute Disable mode of the processor.

  • Page 77: Intel Software Guard Extensions

    Option Description • Save to File—Saves the key to a user-selected file • Replace from File—Replaces the current key with a key from a user-selected file • Append from File—Adds a key to the current database from a user-selected file •...

  • Page 78: Power Management Screen Options

    • Enable USB Wake Support • Wake on Dell USB-C Dock: This option is enabled by default. Wireless Radio Allows you to enable or disable the feature that automatically switches from wired or wireless networks without Control depending on the physical connection.

  • Page 79: Post Behavior Screen Options

    Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •...

  • Page 80: Manageability

    Option Description Enable Fn Key Emulation (default) Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.

  • Page 81: Wireless Screen Options

    Option Description Enable VT for Direct I/O: This option is enabled by default. Trusted Execution This option specifies whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization Technology, and Virtualization technology for direct I/O must be enabled to use this feature.
  • Page 82 Option Description • BIOS Recovery from Hard Drive (enabled by default) • BIOS Auto-Recovery • Always perform Integrity Check System setup options...

  • Page 83: Software

    NeoKylin 6.0 64 bit Downloading drivers Turn on the notebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 84: Serial Io Driver

    • Intel serial IO driver • Management Engine • Realtek PCI-E memory card Serial IO driver Verify if the drivers for Touchpad, IR camera, and keyboard and are installed. Figure 4. Serial IO driver Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Table 13.

  • Page 85: Network Drivers

    Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Table 14. Network drivers Before installation After installation Realtek Audio Verify if audio drivers are already installed in the computer. Table 15. Realtek audio Before Installation After Installation Serial ATA drivers Install the latest Intel Rapid Storage driver for best performance.

  • Page 86: Security Drivers

    Security drivers This section lists the security devices in the Device Manager. Security device drivers Verify if the security device drivers are installed in the computer. Fingerprint sensor drivers Verify if the Fingerprint sensor drivers are installed in the computer. Software...

  • Page 87: Troubleshooting

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power off state only if it is connected to AC power.
  • Page 88 The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are unaffected by the RTC reset: • Service Tag • Asset Tag • Ownership Tag • Admin Password •...

  • Page 89: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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