Troubleshooting Tips - Motorola MOTO E Troubleshooting Manual

Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is
strongly recommended that you set up hotspot Security (WPA2 is the most secure),
including password.
4. Touch Save when the settings are complete. When your Wi-Fi hotspot is active, other Wi-Fi
enabled devices can connect by entering your hotspot's SSID, selecting a Security type, and
entering the correct Wireless password.

Troubleshooting tips:

Cannot access certain web sites using computer browser
If you're unable to connect to certain sites, try power cycling your device.
If that doesn't work try using a different browser such as Firefox, Internet Explorer or Chrome.
Ensure the browser version is up to date.
Unable to establish connection with the phone

The wireless network may not be in range or has too weak of a signal to provide a successful
connection. Check the signal bar to ensure you have strong connection.

Re-enter the key on the device to match the key configured on your phone. Make sure that the
encryption type and security settings match on the device and your phone.

If WPA2 PSK encryption is in use, check that the key configured on the device matches the key
entered on the phone.

"Forget" the connection. This will clear the connection and allow you to reinitialize with the your
phone.

Turn off the connection from your device, turn the phone connection off. Turn back
on your device first, then wait for 1 minute and then turn on and enable your hotspot to your
phone.
Import / Export Contacts from SD Card (Moto E 4th Gen)
How do I import contacts from (or export contacts to) my SD Card?
To import contacts from an SD card:
1. SDcard must be inserted and "mounted".
2. From the home screen, touch Contacts
3. Touch the Menu Key (three dots in the upper right)
4. Touch Import/Export
5. Touch Import from SD card (Storage)