Chapter 8. Troubleshooting; Calling For Technical Support - Honeywell Touchpoint Plus User Manual

Chapter 8. Troubleshooting

Problems are signalled by an error code shown on the control panel display. The error is recorded in the event log and the
screen can be cancelled once the fault is corrected.
The error messages are explained in Ch.9. Fault Codes. Note the fault numbers / messages and check them in Ch. 9
before power-cycling the TPPL as they may be spurious / unreproducable following a system reboot.
Contact Honeywell Analytics Technical Support if an error appears repeatedly, if it cannot be cleared, or if it is not listed in
Ch.9. Fault Codes.

8.1 Calling for Technical Support.

Please contact Honeywell Analytics Technical Support if your problem cannot be resolved or if you need additional help.
You can find our contact details on the rear cover of this manual.
To assist the Honeywell Helpdesk in giving you technical support, it would be helpful to have the following information
ready:
•
Your Company contact details and a contact name and department.
•
The system model type, i.e. Touchpoint Plus, and its Serial Number and Part Number. These can be found on the
system identification label or under the System Information menu option.
•
The software version found under the System Information menu option.
•
Error messages and code numbers that were shown on the display screen.
•
Details of the difficulty that you are experiencing.
•
Status of the system (Inoperative, partially operative, still functioning etc.)
To assist with the fault diagnosis you may be asked to send a copy of your event log by email.
MAN0996_Iss 1_02/16
Pt. No. 3011M5044_EN
Troubleshooting
WARNING
Read Chapter 2 Safety and other related warnings and cautions
before carrying out any work on the gas detection systems.
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Touchpoint Plus
User Guide