Extron electronics HC 404 User Manual
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Extron electronics HC 404 User Manual

Extron electronics HC 404 User Manual

Transmitter and receiver collaboration system
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Download this manual See also: Setup Manual
User Guide
Collaboration System
HC 404 System
Transmitter and Receiver
68-3063-01 Rev. A
12 17

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Summary of Contents for Extron electronics HC 404

  • Page 1 User Guide Collaboration System HC 404 System Transmitter and Receiver 68-3063-01 Rev. A 12 17...

  • Page 2: Safety Instructions

    Safety Instructions Safety Instructions • English Istruzioni di sicurezza • Italiano WARNING: This symbol, , when used on the product, is intended to AVVERTENZA: Il simbolo, , se usato sul prodotto, serve ad alert the user of the presence of uninsulated dangerous voltage within avvertire l’utente della presenza di tensione non isolata pericolosa the product’s enclosure that may present a risk of electric shock.
  • Page 3 より 『Extron Safety www.extron.com and Regulatory Compliance Guide』 (P/N 68-290-01) をご覧ください。 Copyright © 2017 Extron Electronics. All rights reserved. Trademarks All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks , registered service marks , and trademarks are the property of RGB Systems, Inc.
  • Page 4 FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 5 Conventions Used in this Guide Notifications The following notifications are used in this guide: CAUTION: Risk of minor personal injury. ATTENTION : Risque de blessure mineure. ATTENTION: • Risk of property damage. • Risque de dommages matériels. NOTE: A note draws attention to important information. TIP: A tip provides a suggestion to make working with the application easier.

  • Page 7: Table Of Contents

    What This Guide Covers ......... 1 Switching ............26 Conventions Used in This Guide ..... 1 Manual Input Selection ......... 26 About the HC 404 System ........2 Auto-Input Switching ........27 Application Diagram........2 Using Front Panel Buttons for Special Features ............
  • Page 8 Installing Firmware ........63 Troubleshooting ..........58 Power Connections ........58 AV Connections and Configuration ....58 Data (Network) Connections ......59 Device Control Connections and Configuration ..........59 Miscellaneous Troubleshooting Items .... 60 HC 404 System • Contents viii...

  • Page 9: Introduction

    Introduction This section covers the following basic information you should know about this guide and the product before installation: • Before You Begin • About the HC 404 System • About Global Configurator • PC System Requirements Before You Begin What This Guide Covers This user guide provides instructions for an experienced installer to install an Extron HC 404...

  • Page 10: About The Hc 404 System

    About the HC 404 System The Extron HC 404 System is an AV presentation solution. It incorporates a built-in control processor for display control via HDMI Consumer Electronics Control (CEC), RS-232, IR, or Ethernet. It also includes digital I/O ports. The HC 404 features four AV inputs and one output. It consists of a three-input switching transmitter (HCT 103) and a scaling receiver (HCR 102) that has one HDMI input and one...

  • Page 11: Features

    Output scaling — Set the receiver to scale video output to match the resolution and refresh rate required by the display. The HC 404 system supports a maximum resolution and rate of 1920x1200 including 1080p at 60 Hz and 2K.

  • Page 12: Device Control

    In some cases, minimum device firmware version requirements are also listed there. • If system requirements are not listed on the software package web page, contact an Extron support representative. HC 404 System • Introduction...

  • Page 13: Hardware Features And Installation

    … … DHCP setting (on or off) Gateway IP address … … Device ( HCR 102, optional TLP Pro touchpanels ) Username IP address … Subnet mask … Passwords HC 404 System • Hardware Features and Installation...

  • Page 14: Step 2 - Mount Devices

    Via Toolbelt software — a method that allows you to configure additional connection settings and is convenient when you want to configure additional device, password, system, and control port settings. This requires a PC, software, and a LAN connection. HC 404 System • Hardware Features and Installation...

  • Page 15: Step 6 - Configure Av Settings

    Step 8 — Test and Troubleshoot … Troubleshooting Test the system. See the section starting on page 58 for an outline of items to check during system troubleshooting. … Make adjustments to wiring or configuration as needed. HC 404 System • Hardware Features and Installation...

  • Page 16: Front Panel Features

    On (Lit Steadily) Off (Unlit) An HDCP encrypted TMDS signal is An unencrypted TMDS signal is detected detected at the corresponding input. at the corresponding input or no active TMDS signal is detected. HC 404 System • Hardware Features and Installation...

  • Page 17: Configuration And Adjustment Buttons

    Navigation buttons (right , left , up , and down arrow buttons) —  Press these buttons to navigate through the OSD submenus, lock the front panel, and  reset the output rate (hold for 5 seconds). HC 404 System • Hardware Features and Installation...

  • Page 18: Rear Panel Features And Connections

    Digital AV (HDMI) input — For HDMI video and for digital audio embedded within HDMI signals: Connect a digital video source device to any HDMI input connector on the transmitter or receiver (see figure HC 404 System • Hardware Features and Installation...

  • Page 19: Transmitter-Receiver Interconnection

    400 MHz. ATTENTION: • Do not use Extron UTP23SF-4 Enhanced Skew-Free AV UTP cable or STP201 cable. • N’utilisez pas le câble AV Skew-Free UTP version améliorée UTP23SF d’Extron ou le câble STP201. HC 404 System • Hardware Features and Installation...

  • Page 20: Av Output Cabling

    The output level for the HDMI embedded audio is fixed and cannot be adjusted. • HC 404 can only de-embed digital 2Ch PCM audio to the analog audio output. It cannot de-embed multi-channel audio. HC 404 System • Hardware Features and Installation...

  • Page 21: Control Cabling

    (such as mobile devices) do not provide sufficient voltage to light the button. • Digital (HDMI) Show Me cables support embedded audio and CEC signals. Analog Show Me cables do not. HC 404 System • Hardware Features and Installation...
  • Page 22 To test the connections, power on the system, then press the button on the keypad to switch the connected input to the output after the system is powered on. The input selection should change and the corresponding button should light. HC 404 System • Hardware Features and Installation...

  • Page 23: Serial Protocol

    200 feet (61 m) but may vary based on factors such as cable gauge, baud rates, environment, and output levels (from the HCR 102 and the device being controlled). HC 404 System • Hardware Features and Installation...
  • Page 24 One Single IR Emitter Dual IR Emitter Installing Two Single Emitters When installing only single emitters, tie them in series as shown below. Ground (−) (−) IR Signal (+) (−) Two Single IR Emitters HC 404 System • Hardware Features and Installation...
  • Page 25 If the pull-up resistor is disabled, voltage output is determined by an external • source device. If the pull-up resistor is enabled, voltage output is 4.3 VDC. • Each I/O port is capable of accepting 250 mA, maximum. HC 404 System • Hardware Features and Installation...
  • Page 26 Address user hardware ID number (Media Access Control [MAC] 00-05-A6-XX-XX-XX address) of the unit (for example, 00-05-A6-05-1C-A0). MAC: 00-05-A6-XX-XX-XX S/N: ####### E###### You may need this address during device discovery and configuration. HC 404 System • Hardware Features and Installation...
  • Page 27 (from 0 to 500 seconds), and specify whether to send other CEC commands. See the Global Configurator Help file for more detailed information on the port and on macros. HC 404 System • Hardware Features and Installation...

  • Page 28: Power Connections

    Code américain de l’électricité (National Electrical Code) ANSI/NFPA 70, article 725, et du Code canadien de l’électricité, partie 1, section 16. La source d’alimentation ne devra pas être fixée de façon permanente à une structure de bâtiment ou à une structure similaire. HC 404 System • Hardware Features and Installation...
  • Page 29 HCR 102 Front Panel Figure 11. Connecting Each Unit to an External Power Supply Connect the external power supply or supplies to a 100 to 240 VAC power source. HC 404 System • Hardware Features and Installation...

  • Page 30: Network Communication Setup

    NOTE: Hold the Enter button for 10 seconds to make changes in this submenu. DHCP — Select and enter the DHCP Mode submenu and press the arrow buttons • to turn DHCP on or off (default: off). HC 404 System • Hardware Features and Installation...

  • Page 31: Network Configuration Via Pcs Software

    The page displays a list of all Extron control devices connected to the network via LAN or to the PC via USB as PCS detects them. Using the MAC address, locate the desired device (HCR 102) in the list. HC 404 System • Hardware Features and Installation...
  • Page 32 In the device-specific tab at the top of the window, click the Device Menu down-arrow then select Settings > Communication Settings. The Communication Settings dialog box opens, displaying controls for network configuration. Figure 13. The PCS Communication Settings Dialog Box (From Device Menu) HC 404 System • Hardware Features and Installation...

  • Page 33: Network Configuration Via Toolbelt Software

    (Username.HostName.Domain). For example: somename.extron.com. Configure the other items (device or host name, subnet mask, gateway address, DNS server address) as needed. Click Apply to save the configuration changes or click Cancel to discard changes. HC 404 System • Hardware Features and Installation...

  • Page 34: Front Panel

    The input switch occurs as soon as the button is released or the contact input connection is made (a Show Me cable button or similar device button is pressed), and the front panel LED for that input lights. HC 404 System • Operation...

  • Page 35: Auto-Input Switching

    • 1: user-defined priority mode When this mode is enabled, the HC 404 system detects which of its inputs has an active signal and outputs the signal from the active input that has the highest specified priority level. You can set the priority level of each input by using the PCS software.

  • Page 36: Front Panel Lockout (Executive Modes)

    You can view and set many AV, communications, and system settings for the HC 404 system using the on MENU HOLD FOR 720p/1080p screen display and the receiver front panel buttons (shown at right). ENTER HCR 102 Enter Navigation button buttons HC 404 System • Operation...
  • Page 37 Allow the OSD menu to time out and turn off, or press and hold the Menu button for three seconds to exit the OSD menu. NOTE: The OSD times out and closes after one minute if no buttons are pressed. HC 404 System • Operation...

  • Page 38: Osd Menu Overview

    Use the information in this section as a guide to available settings as you configure the AV settings using the OSD and front panel buttons. For instructions on how to access and navigate through the OSD menu, see OSD Menu Navigation on page 28. HC 404 System • Operation...
  • Page 39 DHCP Mode — Press the navigation buttons to enable or disable DHCP mode. • • IP Address — Press the left and right buttons to change octets. Press the up and down buttons to change the value of a selected octet. HC 404 System • Operation...
  • Page 40 The Picture Controls submenu displays picture settings. These settings are read-only. • Image Position — This displays the horizontal (H) and vertical (V) positions of the image. • Image Size — This displays the horizontal (H) and vertical (V) sizes of the image. HC 404 System • Operation...
  • Page 41 EDID from a list of factory-supplied EDID or select Match Output to use the output resolution and refresh rate (see Resolution on page 35 for a full list of available resolutions and refresh rates). HC 404 System • Operation...
  • Page 42 AUTO Input Input HDCP Notification Output Output Audio Audio Advanced Advanced Communications Communications Device Info Device Info Figure 17. Output Submenu The Output submenu configures the output resolution, refresh rate, HDMI format, and HDCP notification. HC 404 System • Operation...
  • Page 43 If HDCP notification is enabled, the output displays a moving message reading “HDCP Content” on a green screen. If HDCP notification is disabled, the output displays a black or muted screen. This feature is enabled by default. HC 404 System • Operation...
  • Page 44 Auto modes default to digital audio. If digital audio is not available, then the unit outputs analog audio. • HC 404 can only de-embed digital 2Ch PCM audio to the analog audio output. It cannot de-embed multi-channel audio. HC 404 System • Operation...
  • Page 45 The output level for the HDMI embedded audio is fixed and cannot be adjusted. • Output Format — Press the navigation buttons to set the audio output format (L + R program audio [mono], or stereo). HC 404 System • Operation...
  • Page 46 The audio test outputs pink noise on the embedded digital audio output (2-channel, 48 kHz, 16 bit) and displays a crop pattern on the video. • All test patterns include a single pixel border. • All test patterns remain enabled after a power cycle. HC 404 System • Operation...
  • Page 47 Factory Reset — Press and hold the Enter button to reset the device to factory defaults. The scaler retains the current firmware version, as well as communication and IP settings. For additional reset modes and options, see Resetting the Unit Manually or Via Software on page 41 HC 404 System • Operation...
  • Page 48 Gateway — Press the left  and right  buttons to select an octet of the gateway address. Press the up  and down  buttons to adjust the value of the selected octet. The default is 0.0.0.0. HC 404 System • Operation...

  • Page 49: Resetting The Unit Manually Or Via Software

    This submenu is read-only and does not contain any adjustable submenu items. Resetting the Unit Manually or Via Software A total of seven reset modes are available for the HC 404 system. See the reset modes table starting on the next page for a summary of all of the modes.

  • Page 50: Manual Resets

    Click the User Management tab and change the password of the HCR 102. Close Toolbelt. In GC, add the new password to the recovered project. Save the project. Upload the project from GC to the HCR 102. HC 404 System • Operation...
  • Page 51 This is also known as an absolute system reset. NOTE: After performing a Reset All IP Settings or Reset to Factory Defaults reset, set the IP address again (by using the OSD menu, Toolbelt, or PCS) for use on your network. HC 404 System • Operation...

  • Page 52: Software- And Osd-Based Resets

    Select (enable) the Reset All Settings and Delete This is also known as an absolute Files radio button. system reset. Click the Reset button. The dialog box closes, the unit begins the reset process. LAN connection to PCS is lost. HC 404 System • Operation...

  • Page 53: Software-Based Configuration And Control

    However, you cannot configure either the AV settings of the system or the control features of the receiver via the embedded web page. HC 404 System • Software-based Configuration and Control...

  • Page 54: Downloading The Software And Getting Started

    Click on the name of the desired software or firmware to start downloading the file, or click on the link for device drivers to navigate to a page from which you can select either a driver package or specific drivers for individual devices. HC 404 System • Software-based Configuration and Control...

  • Page 55: Installing Software

    Select “Run” as an option when you download the files and follow the on-screen instructions. • Download the software, locate where it has been stored, open (double-click) the installer file, and follow the on-screen instructions. HC 404 System • Software-based Configuration and Control...

  • Page 56: Av Configuration Using Pcs Software

    Click the TCP/IP tab below Device Discovery, enter the IP address or host • name of the unit into the IP Address/Hostname field, enter the password in the Password field, and click Connect. HC 404 System • Software-based Configuration and Control...
  • Page 57 Create New button. The EDID Minder dialog box closes. An HCR 102-specific tab and Input/Output Configuration page open, showing the settings of the connected HCR 102 and its HCT 103, if detected. Figure 23. The HCR 102 Input/Output Configuration Page Within PCS Software HC 404 System • Software-based Configuration and Control...

  • Page 58: Configuring Av Settings In Pcs

    Pattern” in the Input/Output Configuration topic in the PCS - HC 404 Module Help file) and adjust the position settings of the display until all four sides of the crop pattern are visible, then disable the test pattern. HC 404 System • Software-based Configuration and Control...
  • Page 59 By default, the admin password is “extron” Set the executive mode for locking the front panel controls (see “Setting Front Panel • Lockout (Exec Mode)” in the General Settings topic). HC 404 System • Software-based Configuration and Control...

  • Page 60: Basic Control Configuration

    Import GUI layouts and con gure the touchpanels. Save the project. Build and upload the con guration to the HCR 102. Test the system, make adjustments, nalize con guration. Figure 24. Overall Control Configuration Steps HC 404 System • Software-based Configuration and Control...

  • Page 61: Security Considerations: Ports, Certificates

    (-). The following rules apply: Spaces are not permitted within the name of a unit or at the start or the end of a • name. Underscores ( _ ) are not permitted. • HC 404 System • Software-based Configuration and Control...
  • Page 62 Valid characters are A-Z, a-z, 0-9, and - (hyphen). • The name cannot start with a number or a hyphen, and it cannot end with a • hyphen. Maximum name length is 63 characters. • HC 404 System • Software-based Configuration and Control...

  • Page 63: Reference Information

    • • .gdl — This is a GUI Designer layout created for TouchLink Pro touchpanels. • .glta — This is a GUI layout template. • .pkp — This is for Ethernet, serial, and CEC drivers HC 404 System • Reference Information...

  • Page 64: Secure Sockets Layer (Ssl) Certificates

    NOTE: ITU-T standard X.509 covers aspects of public key encryption, digital cryptography, certificates, and validation. Contact your IT administrator for more information on what tools and policies are required to obtain or create the SSL certificate and, if necessary, the corresponding passphrase. HC 404 System • Reference Information...

  • Page 65: Mounting

    Reduced air flow — Install the equipment in a rack so that the amount of air flow required for safe operation of the equipment is not compromised. Mechanical loading — Mount the equipment in the rack so that a hazardous condition is not achieved due to uneven mechanical loading. HC 404 System • Reference Information...

  • Page 66: Troubleshooting

    OSD menu (see Test Pattern on page 38 or see the discussion about test patterns on the Input/Output Configuration topic within the help file for the PCS HC 404 module) to provide an output signal for testing. HC 404 System • Reference Information...

  • Page 67: Data (Network) Connections

    Verify that the appropriate drivers were used while creating the configuration file and that the correct commands and signal types (IR, RS-232, Ethernet) are associated with the appropriate ports on the HCR 102 and on the other devices. HC 404 System • Reference Information...

  • Page 68: Miscellaneous Troubleshooting Items

    HC 404 device pages in PCS software. • CEC output power-off timeout — Set this using GC. If you still experience problems, call the Extron S3 Sales & Technical Support Hotline the Extron S3 Control Systems Support Hotline (1.800.633.9877). HC 404 System • Reference Information...

  • Page 69: Firmware Updates

    (see the Global Configurator Help file for details). Enter the password for administrator access if prompted to do so. The web page opens. The firmware version of the receiver is listed in the General Status information pane. HC 404 System • Firmware Updates...

  • Page 70: Using Pcs

    Write down the firmware filename and location for later use. The filename ends in .eff such as 49-###-50-x.xx.xxxx-yyyy.eff where x.xx.xxxx is the version number. NOTE: The firmware update file must have a filename extension of .eff. HC 404 System • Firmware Updates...

  • Page 71: Installing Firmware

    NOTE: If the transmitter powers on but is otherwise unresponsive or uncommunicative after a failed firmware upload, you can manually boot up the unit to use the factory firmware code by pressing and holding the Input 2 button while applying power. HC 404 System • Firmware Updates...
  • Page 72 Double-click that row to establish a USB connection to the unit. In PCS, select Update Firmware and then Update Firmware to This Device from the drop-down Device Menu (see the PCS - HC 404 Module Help file for details about working with PCS).
  • Page 73 Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.

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