Problem Solving - Thermos SP400 Smart Lid User Manual

Thermos
For cold liquids only. Hot liquids may cause burns.
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Dairy or other liquids that spoil easy should not be kept in product for
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prolonged periods
Not intended for carbonated beverages as carbonation places product
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under pressure and may cause product to leak
DO NOT MICROWAVE
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5.

Problem Solving

The following information covers some of the most common troubleshooting
issues with the SP400 Smart Lid. If you need further assistance, please review
the SP400 Smart Lid FAQ page at
Support Team at
5.1 My SP400 Smart Lid won't turn on.
If your SP400 Smart Lid is brand new, please be sure to plug the USB cord into
the back of the lid and into a power source such as a computer or cell phone
charger.
If you are still unable to turn on your SP400 Smart Lid, please contact our
Customer Support Team for further assistance by emailing
5.2 I'm having difficulty pairing my SP400 Smart Lid with
my smart device.
iPhone, iPad or iPod touch:
If the SP400 Smart Lid device appears in your Bluetooth settings with the status
"Not Connected", follow these steps from your Bluetooth settings menu:
Tap the blue (i) the right of the SP400 device name.
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Select the option "Forget this Device".
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Turn Bluetooth OFF on your smart device.
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Completely shut down your device.
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Power up your device and turn Bluetooth back on.
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Restart the Thermos Hydration App and click GET STARTED
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SP400 User Manual
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