Verizon ER10VW User Manual
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Verizon ER10VW User Manual

Verizon ER10VW User Manual

Sureresponse
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Welcome!
Thank you for choosing the ER10VW.
ER10VW is your personal connection to care everyday in case of emergency. It allows you to connect and use easily.
This User Guide contains important and useful information that will familiarize you with all the ER10VW has to off er.
Conventions used in this guide
In this user guide, we use the following symbols to indicate useful and important information:
NOTE
NOTE
Warning
Caution
Notes, usage tips, or additional information
Situations that could cause injury to yourself or others
Situations that could cause damage to your device or other equipment
ER10VW

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Summary of Contents for Verizon ER10VW

  • Page 1 Thank you for choosing the ER10VW. ER10VW is your personal connection to care everyday in case of emergency. It allows you to connect and use easily. This User Guide contains important and useful information that will familiarize you with all the ER10VW has to off er.

  • Page 2: Table Of Contents

    Basics ....................... 006 In Box ..............................006 Overview ............................008 Charging Your Battery ........................012 How to Use Accessories ........................015 Turning Verizon SureResponse Personal Monitor (Personal Monitor) On ........024 Getting Started ....................029 LCD Display Screen ..........................029 Pairing ......................030 Pairing Method ..........................030 Paging ......................
  • Page 3 FDA Consumer Update ........................046 Compliance with Other FCC Regulations..................053 General Safety ..........................053 Battery ............................054 Charger ............................055 Recycle Your Cell Phone! ........................056 Responsible Driving (from verzonwireless.com): ................058 RF Emissions (from verzonwireless.com): ..................058 Caution: ............................064 Information to User .........................066 Manufacturer’s Warranty .........................067 ER10VW 003...

  • Page 4: Specifi Cations

    Specifications Specifications Verizon SureResponse Personal Monitor Verizon SureResponse Personal Monitor (hereinafter referred to as "Personal Monitor") Display • 0.9 inches Mono LCD Dimensions and Weight • Dimensions: 62 mm x 44 mm x 17.3 mm • Weight: 54g Operating Frequencies •...
  • Page 5 • Dimensions: 89.2 mm x 70.6 mm x 60 mm • Weight: 69g Verizon SureResponse Base Station Charger Verizon SureResponse Base Station Charger (hereinafter referred to as "Base Station Charger") Dimensions and Weight • Dimensions: 122 mm x 120.2 mm x 74 mm • Weight: 290g ER10VW 005...

  • Page 6: Basics

    Basics In Box The ER10VW (Mobile Personal Emergency Response System) comes with the following items included in the box: • Verizon SureResponse Travel Dock Station (Travel Dock Station) • Verizon SureResponse Personal Monitor (Personal Monitor) • Personal Monitor battery (pre-installed) •...
  • Page 7 • Telephone line cord • Power Adaptor • Verizon SureResponse Wrist Strap • Verizon SureResponse Lanyard (already connected to the Personal Monitor) (already connected to the Personal Monitor) • Quick Start Guide • User Manual • Verizon SureResponse Belt Clip (already connected to the Personal Monitor) •...

  • Page 8: Overview

    Overview Verizon SureResponse Personal Monitor Verizon SureResponse Personal Monitor (hereinafter referred to as "Personal Monitor") 1. Microphone 2. LCD display 3. Emergency Help Key Press to connect to the Call Center. 4. External Speaker 5. Reset button (small depressed hole) 6.
  • Page 9 Verizon SureResponse Travel Dock Station Verizon SureResponse Travel Dock Station (hereinafter referred to as "Travel Dock Station") 1. Lever frame 2. Hook 3. Power Adaptor connector (DC IN 5V) ER10VW 009...
  • Page 10 Verizon SureResponse Base Station Charger Verizon SureResponse Base Station Charger (hereinafter referred to as "Base Station Charger") 1. Power LED Green : The power is on. Yellow : The Base Station Charger is running on back-up battery power. Off : The power is off .
  • Page 11 RESET button with the tip of a pen or paper clip. 11. TELEPHONE LINE connector Plug the telephone line cord into this connector. 12. Power Adaptor connector (DC IN 5V) Plug the power adaptor into this connector. ER10VW 011...

  • Page 12: Charging Your Battery

    • Back up battery power will only be used during power failure or if the external power adaptor is not in use. • The Base Station Charger provides two TELEPHONE LINE connector. The connectors use the same telephone number. Verizon...
  • Page 13 • If the Home Phone Connect is connected to a cordless phone base station, any extension phones compatible with that base station will also receive service. 2. Plug the other end of the power adaptor into a standard outlet. ER10VW 013...
  • Page 14 Personal Monitor. Use of an unapproved Personal Monitor can cause damage the Base Station Charger or the Personal Monitor. • The battery may not be fully charged at the time of purchase. Fully charge the battery before using. Charging time may vary depending on the temperature. Verizon...

  • Page 15: How To Use Accessories

    1. The backside of the Personal Monitor holder has two attachment slots. Slip the accessory attachment band into the bottom slot and pull it through the top slot. 2. Press down fi rmly to attach the band to the velcro wrist strap. ER10VW 015...
  • Page 16 3. The Personal Monitor has three alignment grooves at the bottom. Align them with the bottom clip of the Personal Monitor holder. 4. Push down fi rmly the grooved top of the Personal Monitor into the top clip of the Personal Monitor holder until you hear it click. Verizon...
  • Page 17 • While wearing the Wrist Strap accessory, avoid bumping your Personal Monitor into other objects. • While wearing the Wrist Strap accessory, you may experience some skin irritation. Please consult your physician if condition worsens. ER10VW 017...
  • Page 18 2. Hold the Personal Monitor from the top end and pull it out from the top clip of the Personal Monitor holder. • Avoid pressing other buttons on the Personal Monitor when removing it from the Personal Monitor holder. • When removing the Personal Monitor from the holder, be careful not to drop it. Verizon...
  • Page 19 1. The Personal Monitor has three alignment grooves at the bottom. Align them with the bottom clip of the Personal Monitor holder. 2. Push down fi rmly the grooved top of the Personal Monitor into the top clip of the Personal Monitor holder until you hear it click. ER10VW 019...
  • Page 20 • Applying too much pressure on the top tab of the Personal Monitor holder may damage it. • Avoid pressing other buttons on the Personal Monitor when removing it from the Personal Monitor holder. • When removing the Personal Monitor from the Personal Monitor holder, be careful not to drop it. Verizon...
  • Page 21 After the Personal Monitor holder is attached to the Belt Clip, you can rotate it 360 degrees. Applying too much force to rotate it may damage the items. 2. The Personal Monitor has three alignment grooves at the bottom. Align them with the bottom clip of the Personal Monitor holder. ER10VW 021...
  • Page 22 3. Push down fi rmly the grooved top of the Personal Monitor into the top clip of the Personal Monitor holder until you hear it click. Verizon...
  • Page 23 • When removing the Personal Monitor from the Personal Monitor holder, be careful not to drop it. 2. Press the Release button to separate the Belt Clip from the Personal Monitor holder. Please refer to the section on how to use the Belt Clip accessory. ER10VW 023...

  • Page 24: Turning Verizon Sureresponse

    Turning Verizon SureResponse Personal Monitor (Personal Monitor) On Turning your Personal Monitor on 1. Press Emergency Help Key. NOTE Even if you press the Emergency Help Key again, the Personal Monitor will not turn off . Make sure that your Personal Monitor is always suffi ciently charged and ready for use in the case of an emergency.
  • Page 25 The test call is for the purpose of verifying that you have caller ID on your home phone line. • You will also receive additional information on the use of the Personal Monitor and about the ER10VW service. Your Personal Monitor and Base Station Charger are now ready for your use. Activating your Personal Monitor...
  • Page 26 The test call is for the purpose of verifying that you have caller ID on your home phone line. • You will also receive additional information on the use of the Personal Monitor and about the ER10VW service. Your Personal Monitor and Base Station Charger are now ready for your use. Onboarding Failure 1 VRI will send you a message if onboarding is not completed 15 days after activation.
  • Page 27 The test call is for the purpose of verifying that you have caller ID on your home phone line. • You will also receive additional information on the use of the Personal Monitor and about the ER10VW service. Your Personal Monitor and Base Station Charger are now ready for your use. Onboarding Failure 2 1.
  • Page 28 The test call is for the purpose of verifying that you have caller ID on your home phone line. • You will also receive additional information on the use of the Personal Monitor and about the ER10VW service. Your Personal Monitor and Base Station Charger are now ready for your use. Resetting the Personal Monitor If the Personal Monitor fails to operate properly, you can reset it.

  • Page 29: Getting Started

    Getting Started LCD Display Screen Signal strength Battery level No signal Sound strength(1~3) GPS is on and active Silent mode Voice privacy mode Vibrate mode Current time Standby mode ER10VW 029...

  • Page 30: Pairing

    2. Press the PAIR button located in the left of the Base Station Charger. 3. Activity LED is blinking and the Base Station Charger is pairing with the Personal Monitor. 4. Pairing is completed when Activity LED is turned off . Verizon...

  • Page 31: Paging

    1. Press the PAGE button located in the right of the Base Station Charger. 2. The Personal Monitor paired with the Base Station Charger emits the alert sound. 3. If you press the PAGE button again, the alert sound from the Personal Monitor is off . ER10VW 031...

  • Page 32: Phone Calls

    4. To end the emergency call, press Emergency Help Key. NOTE If your Personal Monitor is outside the frequency range of the Base Station Charger, it will be connected by data service automatically. You will incur data fees. Verizon...

  • Page 33: Safety Information

    ON, it receives and also sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF energy. However, certain electronic equipment may not be shielded against the RF signals from your wireless phone. Therefore, use of your phone must be restricted in certain situations. ER10VW 033...
  • Page 34 Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Verizon...
  • Page 35 Blasting areas To avoid interfering with blasting operations, turn your phone OFF when in a “blasting area“ or in areas posted “Turn off two-way radio“. Obey all signs and instructions. ER10VW 035...
  • Page 36 (such as propane or butane): areas where the air contains chemicals or particles, such as grain, dust, or metal powders: and any other area where you would normally be advised to turn off your vehicle’s engine. Verizon...

  • Page 37: Important Safety Instructions

    (10) Do not use this phone to report a gas leak, especially if you are in the vicinity of the gas line. CAUTION To reduce the risk of fi re, use only No. 26 AWG or larger UL Listed or CSA Certifi ed Telecommunication Line Cord. ER10VW 037...

  • Page 38: Unplug This Cordless Phone Immediately From An Outlet If

    • The product has been exposed to rain or water. Do not retrieve the handset or base until after you have unplugged the power and phone from the wall. Then retrieve the unit by the unplugged cords. • The product has been dropped or the cabinet has been damaged. Verizon...

  • Page 39: Installation Guidelines

    (10) To avoid interference to nearby appliances, do not place the base of the phone on or near a TV, microwave oven, or VCR. CAUTION To maintain compliance with the FCC’s RF exposure guidelines, place the base unit at least 20 cm from nearby persons. ER10VW 039...

  • Page 40: Safety Information For Fcc Rf Exposure

    The use only qualifi ed accessory by manufacture that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided. For more information about RF exposure, please visit the FCC website at www.fcc.gov. Verizon...

  • Page 41: Fcc, Acta

    Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone. ER10VW 041...
  • Page 42 6th and 7th characters following the US: in the product identifi er (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be fi ve (5.0) or less. For more information, please contact your local telephone company. Verizon...
  • Page 43 (e.g., police, fi re, medical) in these locations. If you do store or test emergency numbers, please: • Remain on the line and briefl y explain the reason for the call before hanging up. • Perform such activities in off -peak hours, such as early morning or late evening. ER10VW 043...

  • Page 44: Sar Information

    FCC that it does not exceed the limit established by the government adopted requirement for safe exposure.The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. Verizon...
  • Page 45 * In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. ER10VW 045...

  • Page 46: Fda Consumer Update

    Some studies have suggested that some biological eff ects may occur, but such fi ndings have not been confi rmed by additional research. In some cases, other researchers have had diffi culty in reproducing those studies, or in determining the reasons for inconsistent results. Verizon...
  • Page 47 • National Institute for Occupational Safety and Health • Environmental Protection Agency • Federal Communications Commission • Occupational Safety and Health Administration • National Telecommunications and Information Administration The National Institutes of Health participates in some interagency working group activities, as well. ER10VW 047...
  • Page 48 None of the studies demonstrated the existence of any harmful health eff ects from wireless phone RF exposures. However, none of the studies can answer questions about long-term exposures, since the average period of phone use in these studies was around three years. Verizon...
  • Page 49 FDA and the Cellular Telecommunications & Internet Association (CTIA) have a formal Cooperative Research and Development Agreement (CRADA) to do research on wireless phone safety. FDA provides the scientifi c oversight, obtaining input from experts in government, industry, and ER10VW 049...
  • Page 50 Some groups sponsored by other national governments have advised that children be discouraged from using wireless phones at all. For example, the government in the United Kingdom distributed leafl ets containing such a recommendation in December 2000. They noted that no evidence exists Verizon...
  • Page 51 RF absorption. In February 2002, the Federal trade Commission (FTC) charged two companies that sold devices that claimed to protect wireless phone users from radiation with making false and unsubstantiated claims. According to FTC, these defendants lacked a reasonable basis to substantiate their claim. ER10VW 051...
  • Page 52 FDA continues to monitor the use of wireless phones for possible interactions with other medical devices. Should harmful interference be found to occur, FDA will conduct testing to assess the interference and work to resolve the problem. Updated July 29, 2003 For more information, please visit the FDA website at http://www.fda.gov/cellphones. Verizon...

  • Page 53: Compliance With Other Fcc Regulations

    • DO NOT use or store this equipment in a place where it will be exposed to high temperatures, such as near an open fl ame or heat-emitting equipment. ER10VW 053...

  • Page 54: Battery

    • Completely drain the battery before recharging. It may take one to four days to completely drain. • Store the discharged battery in a cool, dark, and dry place. • Purchase a new battery when its operating time has decreased, even when fully charged. • Properly dispose of the battery according to local regulations. Verizon...

  • Page 55: Charger

    120 V AC power source for its operation. • Never attempt to disassemble or repair a charger. • Never use a charger if it has a damaged or worn power cord or plug. Always contact a Personal ER10VW 055...

  • Page 56: Recycle Your Cell Phone

    To mail in your old wireless device to Personal Communications Devices for recycling purposes, simply package your old wireless device and any accessories (including discharged batteries) in appropriate shipping materials and mail to: For Recycling Personal Communications Devices LLC 555 Wireless Blvd. Hauppauge, NY 11788 Verizon...
  • Page 57 SIM card, if it has one (please contact your wireless provider to fi nd out if your device contains a SIM card and for assistance on how to remove it). ER10VW 057...

  • Page 58: Responsible Driving (From Verzonwireless.com)

    (from verzonwireless.com): CONSUMER INFORMATION ABOUT RADIO FREQUENCY EMISSIONS Your wireless phone, which contains a radio transmitter and receiver, emits radio frequency energy during use. The following consumer information addresses commonly asked questions about the health eff ects of wireless phones. Verizon...
  • Page 59 FCC that it does not exceed limits established by the FCC. One of these limits is ER10VW 059...
  • Page 60 Also, if you use your wireless phone while in a car, you can use a phone with an antenna on the outside of the vehicle. You should also read and follow your wireless phone manufacturer’s instructions for the safe operation of your phone. Verizon...
  • Page 61 (search “mobile”). Parents who wish to reduce their children’s RF exposure may choose to restrict their children’s wireless phone use. WHERE CAN I OBTAIN FURTHER INFORMATION? For further information, see the following additional resources: U.S. FOOD AND DRUG ADMINISTRATION FDA Consumer magazine November-December 2000 Telephone: (888) INFO-FDA http://www.fda.gov/fdac/features/2000/600_phone.html ER10VW 061...
  • Page 62 EXPERT PANEL ON POTENTIAL HEALTH RISKS OF RADIOFREQUENCY FIELDS FROM WIRELESS TELECOMMUNICATIONS DEVICES 283 Sparks Street Ottawa, Ontario K1R 7X9 Canada Telephone: (613) 991-6990 http://www.rsc.ca/index.php?page=expert_panels_rf&lang_id=1&page_id=120 WORLD HEALTH ORGANIZATION Avenue Appia 20 1211 Geneva 27 Switzerland Telephone: 011 41 22 791 21 11 Verizon...
  • Page 63 National Council on Radiation Protection and Measurements 7910 Woodmont Avenue, Suite 800 Bethesda, MD 20814-3095 Telephone: (301) 657-2652 http://www.ncrponline.org Engineering in Medicine and Biology Society, Committee on Man and Radiation (COMAR), of the Institute of Electrical and Electronics Engineers http://http://ewh.ieee.org/soc/embs/comar/ ER10VW 063...

  • Page 64: Caution

    • Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise. • Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be aff ected. Verizon...
  • Page 65 11730 Plaza American Drive, Suite 300 Reston, VA 20190 Voice: (800) 222-2336 Email: info@audiology.org Internet: www.audiology.org National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD USA 20892-2320 Voice: (301) 496-7243 Email: nidcdinfo@nih.gov Internet: http://www.nidcd.nih.gov/health/hearing ER10VW 065...

  • Page 66: Information To User

    Washington, DC 20201 Voice: 1-800-35-NIOSH (1-800-356-4674) Internet: http://www.cdc.gov/niosh/topics/noise/default.html ©2011 Verizon Wireless. All Rights Reserved. This device complies with Part 15 of FCC Rules.Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received.

  • Page 67: Manufacturer's Warranty

    (with new or rebuilt parts) at the Company’s option, without charge for parts or labor directly related to the defect(s). The antenna, keypad, display, rechargeable battery and battery charger, if included, are similarly warranted for twelve (12) months from date of purchase. ER10VW 067...
  • Page 68 This includes all contact lists, downloads (i.e. third-party software applications, ringtones, games and graphics) and any other data added to your device. In addition, if your wireless device utilizes a SIM or Multimedia card, Verizon...
  • Page 69 DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER. THE COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN RENDERING SERVICE UNDER THIS WARRANTY OR LOSS OF USE DURING THE TIME THE PRODUCT IS BEING REPAIRED OR REPLACED. ER10VW 069...
  • Page 70 IN USA : Personal Communications Devices, LLC. 555 Wireless Blvd. Hauppauge, NY 11788 (800) 229-1235 IN CANADA : PCD Communications Canada Ltd. 5535 Eglinton Avenue West Suite #234 Toronto, ON M9C 5K5 (800) 465-96725 Verizon...
  • Page 71 MEMO...
  • Page 72 MEMO...

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