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XPERIA X10 Mini Pro U20i
Troubleshooting manual
Sony Ericsson XPERIA X10 Mini Pro U20i Troubleshooting Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Troubleshooting Guide
Table of Contents
Problem Areas
1 Problem Areas
Power
Will Not Power on or will Switch off Randomly
Phone Hang
Touch Screen Hang after Sleep Mode
Keys
Keyboard Keys
Menu, Home and Back Keys
Camera Key
Volume Key
Key Lock/Onoff Key
Touch Screen
Touch Screen Malfunction
Display
Graphics & Illumination
Illumination
LED Illumination
Keyboard Illumination
Speaker
Loudspeaker
Earphone
Microphone
Vibrator
Vibrator Not Generating Alerts
Camera
Camera Defects
Flash LED
Flash LED Not Flashing
Bluetooth and WLAN
Bluetooth or WLAN Connection Failure
Gps
GPS Malfunctions
Compass
Compass Fails
Accelerometer
Accelerometer Test Fails
Proximity Switch
Proximity Switch Malfunctions
Real Time Clock
Real Time Clock Test Fails
Total Call Time
Total Call Time Fails
External Memory Card
Memory Card Not Detected
Security
Security Fails
FM Radio
No/Poor FM Radio Reception
Network & Signal
No/Poor Signal
Sim
SIM Not Detected
Incorrect SIM Indicated
Charging
Battery will Not Charge
Handsfree by Wire
Connection to Portable Handsfree Fails
Data Communication
Data Transfer Via System Connector Fails
Hinge Slider
Slider Stiff or Stuck
Sensors
Light Sensor Malfunctions
Slide Sensor
2 Revision History
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Troubleshooting Guide
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Will Not Power on or will Switch off Randomly
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Trouble Shooting (mech)
Troubleshooting Guide
- mechanical -
XPERIA X10 Mini Pro
U20i, U20a,
1233-9027 Rev2
©
Sony Ericsson Mobile Communications AB – Company Internal
1(47)
Table of
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Summary of Contents for Sony Ericsson XPERIA X10 Mini Pro U20i
Page 1: Troubleshooting Guide
Trouble Shooting (mech) Troubleshooting Guide - mechanical - XPERIA X10 Mini Pro U20i, U20a, 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 1(47)
Page 2: Table Of Contents
1.17.1 Proximity switch malfunctions ..............32 1.18 Real Time Clock ................... 34 1.18.1 Real Time Clock test fails ................. 34 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 2(47)
Page 3
1.29 Sensors ....................45 1.29.1 Light Sensor malfunctions ............... 45 1.29.2 Slide Sensor ....................46 Revision History ................47 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 3(47)
Page 4: Problem Areas
Inspect the Key lock/onoff (a) on the Base Cover Middle Deco belt and the input switch (b) on the PBA. Action: 1. If Key lock/onoff (a) or input switch (b) is dirty or clogged – clean them. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 4(47)
Page 5
Trouble Shooting (mech) Problem Areas: Power 2. If Key lock/onoff (a) is damaged – replace the Key lock/onoff. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 5(47)
Page 6: Phone Hang
2. Press Lock/onoff key to activate the phone and test the Touch Screen by moving a finger across the screen and start some of the applications. Action: If no response from Touch Screen, test with another front. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 6(47)
Page 7: Keys
1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the ZIF connector. Check: Inspect the PBA Dome, Complete. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 7(47)
Page 8: Menu, Home And Back Keys
Inspect the ZIF connector of the Front Key FPC to the PBA H2H Flex. Action: 1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the ZIF connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 8(47)
Page 9
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 9(47)
Page 10: Camera Key
1. If not properly connected – disconnect and reconnect. 2. If dirty or oxidized – clean both sides of the ZIF connector. Check: Inspect the camera key side push switches on the PBA Dome, Complete. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 10(47)
Page 11: Volume Key
Inspect the ZIF connector of the PBA Dome, Complete to the PBA. Action: 1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the ZIF connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 11(47)
Page 12: Key Lock/Onoff Key
1. If (a) or (b) is dirty or clogged – clean them. 2. If (a) is damaged – replace the Keyboard/OnOff Key. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 12(47)
Page 13: Touch Screen
Inspect the ZIF connector of the Front Key FPC to the PBA H2H Flex. Action: 1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the ZIF connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 13(47)
Page 14
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 14(47)
Page 15: Display
Inspect the BtB connector of the PBA H2H Flex to the PBA. Action: 1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the BtB connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 15(47)
Page 16
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 16(47)
Page 17: Illumination
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 17(47)
Page 18: Keyboard Illumination
1. If not properly connected – disconnect and reconnect 2. If dirty or oxidized – clean both sides of the ZIF connector. Check: Inspect the PBA Dome, Complete. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 18(47)
Page 19
Problem Areas: Illumination Action: 1. If the PBA Dome, Complete or its ZIF connector is damaged – replace the PBA Dome, Complete. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 19(47)
Page 20: Speaker
2. If the mesh is damaged – replace it. Check: Inspect the Loudspeaker’s pads on the Bottom Carrier Frame Assy and the pins on the Main PBA. Action: 1. If dirty – clean them. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 20(47)
Page 21
Trouble Shooting (mech) Problem Areas: Speaker 2. If the pads on the Loudspeaker are damaged – replace the Bottom Carrier Frame Assy. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 21(47)
Page 22: Earphone
Inspect the Ear Speaker pins and the pads on the PBA H2H Flex. Action: If dirty – clean them. Check: Inspect the Ear Speaker. Action: If the Ear Speaker is damaged – replace the Ear Speaker. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 22(47)
Page 23
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 23(47)
Page 24: Microphone
1. If (a) is clogged – clean the mesh. 2. If (a) is damaged – replace the Carrier Plastic Qwerty Support Assembly. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 24(47)
Page 25: Vibrator
Trouble Shooting (mech) Problem Areas 1.10 Vibrator 1.10.1 Vibrator not generating alerts Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 25(47)
Page 26: Camera
2. If dirty or oxidized – clean both sides of the ZIF connector. Action: 1. If damaged – replace the Camera. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 26(47)
Page 27: Flash Led
Inspect Flash Lens Window. Action: 1. If scratched or damaged – replace the Flash Lens Window and the Flash Lens Foil Adhesive. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 27(47)
Page 28: Bluetooth And Wlan
1. If dirty or oxidized – clean the pads and pins. 2. If the pads are damaged – replace the Bottom Carrier Frame Assy. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 28(47)
Page 29: Gps
1. If dirty or oxidized – clean the pads and pins. 2. If the pads are damaged – replace the Bottom Carrier Frame Assy. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 29(47)
Page 30: Compass
Trouble Shooting (mech) Problem Areas 1.15 Compass 1.15.1 Compass fails Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 30(47)
Page 31: Accelerometer
Trouble Shooting (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 31(47)
Page 32: Proximity Switch
Inspect the BtB connector of the PBA H2H Flex to the PBA. Action: 1. If not properly connected – disconnect and reconnect. 2. If dirty or oxidized – clean both sides of the BtB connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 32(47)
Page 33
Inspect the PBA H2H Flex. Action: 1. If the PBA H2H Flex or its ZIF connector is damaged – replace the PBA H2H Flex. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 33(47)
Page 34: Real Time Clock
Trouble Shooting (mech) Problem Areas 1.18 Real Time Clock 1.18.1 Real Time Clock test fails Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 34(47)
Page 35: Total Call Time
Trouble Shooting (mech) Problem Areas 1.19 Total call time 1.19.1 Total call time fails Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 35(47)
Page 36: External Memory Card
Check the Memory Card Holder. Check: Inspect the Memory Card holder. Action: 1. If dirty or oxidized – clean the holder. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 36(47)
Page 37: Security
Trouble Shooting (mech) Problem Areas 1.21 Security 1.21.1 Security fails Action: Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 37(47)
Page 38: Fm Radio
Inspect the PBA AVP assy. Action: 1. If the PBA AVP assy or its ZIF connector is damaged – replace the PBA AVP assy. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 38(47)
Page 39: Network & Signal
1. If dirty or oxidized – clean the pads and pins. 2. If the pads are damaged – replace the Bottom Carrier Frame Assy. 3. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 39(47)
Page 40: Sim
Check whether the phone is locked to a particular operator and whether the correct operator SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 40(47)
Page 41: Charging
Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 41(47)
Page 42: Handsfree By Wire
Inspect the PBA AVP assy. Action: 1. If the PBA AVP assy or its ZIF connector is damaged – replace the PBA AVP assy. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 42(47)
Page 43: Data Communication
1.27.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 43(47)
Page 44: Hinge Slider
Trouble Shooting (mech) Problem Areas 1.28 Hinge Slider 1.28.1 Slider stiff or stuck Action: Replace the Hinge Slider. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 44(47)
Page 45: Sensors
Inspect the BtB connector of the PBA H2H Flex to the PBA. Action: 1. If not properly connected – disconnect and reconnect. 2. If dirty or oxidized – clean both side of the BtB connector. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 45(47)
Page 46: Slide Sensor
Check: Inspect the Slider Sensor IC on the PBA Dome, Complete. Action: 1. If damaged – replace the PBA Dome, Complete. 2. Send to higher level of repair. 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 46(47)
Page 47: Revision History
Trouble Shooting (mech) Revision History Rev. Date Changes / Comments 2010-June-22 Initial release 2010-Aug-31 Touch screen sleep test added to Touch screen and Phone hang 1233-9027 Rev2 © Sony Ericsson Mobile Communications AB – Company Internal 47(47)
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