Polycom SoundPoint IP 300 User Manual page 23

No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
No Response from Feature Key Presses
Directories Conference
Verify phone is in active state:
Services
• Make a call to the phone to check
for inbound call display and ring-
Call Lists
ing as normal. If successful, try to
Buddy Status
press feature keys within the call to
My Status
access Directory or Buddy Status
for example.
Redial
Display shows "Network Link is Down"
Conference Directories
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
hub (furthest end of the cable from Call Lists
the phone).
Buddy Status
• Check that the switch or hub is
My Status
operational (flashing link/status
lights) or contact your system
Redial
administrator.
• Ensure the headset amplifier (if
• Press
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
• Reboot the phone to attempt re-
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
• Press
1 ABC 2 3 DEF
1 2 3
ABC DEF
• Reboot the phone to attempt re-
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
OPER
* #
0
OPER
20
present) is turned on and/or the
volume is correctly adjusted.
Sel Sel
Del Del
followed by System
Menu
Status and Server Status to confirm
Messages
line is actively registered to the
server.
Do Not Disturb
registration to the server.
Hold Hold
Sel Sel
Del Del
followed by System
Menu
Status and Network Status. Scroll
Messages
down to verify LAN port is Active.
Do Not Disturb
registration with the server.
Hold Hold