Troubleshooting And Support - Creative iRoar Manual

Troubleshooting and Support

Perform the following troubleshooting steps before sending it for servicing.
For more information, refer to www.creative.com/support.
1. The Creative iRoar cannot be powered on. What should I do?
Ensure that there is enough battery power on the speaker and there should be at least one lit LED on
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the battery indication LED.
Connect to a power source using the supplied power adapter or the supplied USB cable (from a com-
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puter or laptop USB port) and try to power it on again.
The internal battery may be empty. Connect to the supplied power adapter or the supplied USB
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cable and charge it for about 1 hour before attempting to power it ON again.
2. There's no Bluetooth link between my device and the iRoar. What should I do?
Ensure that your Bluetooth enabled device supports A2DP profile. Refer to its user's manual on how
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to enable (turn on) the Bluetooth functions and its capabilities.
You may also try the following:
Delete the iRoar name entry from your Bluetooth device paired memory list and perform the steps
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in Connect it (One-touch NFC pairing or Manual Bluetooth pairing) to re-pair your device with iRoar .
Ensure that both your Bluetooth device and iRoar are not connected to any other devices.
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On some Bluetooth device, you may need to select iRoar as your default output device after pairing
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is complete**.
3. I am unable to pair to my Bluetooth NFC-enabled device
Ensure that NFC is turned on for your device. For information on how to turn on NFC, please consult
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the documentation found on your NFC-enabled device.
Ensure that both your NFC-enabled device is not connected to any other Bluetooth devices and that
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the iRoar is not connected to two Bluetooth devices and try again.
Note:
The Creative iRoar can connect to a maximum of 2 stereo Bluetooth devices at any given time and
will reject the 3rd device connecting via NFC or Bluetooth until one Bluetooth device is disconnected.
If you are encountering NFC pairing issues with only one Bluetooth device connected, please pause
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the music before attempting to tap another NFC device to connect.
Update your NFC-enabled Bluetooth device firmware and try the above 2 steps again.
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4. Bluetooth link is established either by NFC or Manual pairing between the devices but
there's no music. What should I do?
If the device you have paired is the 2nd device connected to the speaker, with the 1st device currently
streaming music, you would need to stop playing music on the 1st device to allow music streaming on
the 2nd device.
** With some built-in Bluetooth enabled computers, 3rd party USB Bluetooth dongles or other devices,
you may be required to manually specify/set-up the audio output as iRoar . (For example, under sound
and audio devices section on your computer's settings) Please consult your manufacturer's
documentation for further information.
5. How do I disable Voice Prompt? (TBC)
Launch the BlasterX Control mobile app. Under "Voice and Tone", tap "Off" to disable all audio prompt or
"Tone" to disable voice prompt. A prompt is heard indicating voice prompt is disabled.
Troubleshooting and Support 37