Alcatel A50 User Manual page 50

• If it still doesn't work, Factory reset the phone via the Backup & reset
in the phone's Settings. Make sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes with
the phone.
• If your phone has a removable battery, make sure that your battery
is inserted properly and the battery terminal makes a good contact
with the phone. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been discharged for a long time, it may take
around 20 minutes to display the battery charging indicator on the
screen.
• Make sure that charging is carried out under normal conditions (0°C
(32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it's not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone's setting is not in airplane mode.
• If you are away from your carrier's network, you may need to
enable roaming in the phone's settings to connect to other network.
Roaming charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your
wireless service plan.
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• Check your phone's settings. Make sure Cellular Data is enabled or
Wi-Fi connected.
• Make sure that you are in a place with network coverage for cellular
data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted.
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network
you're on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched
Call on your phone.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier.
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network. Check for overloaded or unavailable network.
• Check your subscription status with your carrier.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
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