Troubleshooting - Memorex MX4350RF User Manual

Cordless Optical Mouse

Troubleshooting

Troubleshooting
Note: Your Memorex cordless mouse uses electromagnetic signals to communicate with the receiver. It's
performance will be impaired if the mouse or the receiver is placed too near other sources of electromagnetic
radiation such as radios, TVs, fax machines, mobile phones and other RF products. Ideally the receiver should be a
few centimetres away from other electrical devices, including your computer monitor.
Symptom 1: No mouse movement
Solution:
• Make sure the software that you are using supports a mouse
• Ensure that mouse driver is installed on the system
• Ensure the receiver cable is connected correctly to your PC
• Ensure the ID setting is the same for both mouse and receiver (see Hardware Installation above)
• Check the batteries in the mouse are inserted correctly and that they are sufficiently charged
Symptom 2: The cursor remains in one spot or moves erratically
Solution:
• Check the receiver cable for any breaks or sharp twists. Examine it closely where the cable connects
to the receiver
• The mouse may be too far from the receiver or the batteries may be low on power
• This could be caused by interference from another electromagnetic source. Move the receiver away from any
such electrical equipment.
• If the problem persists, try another ID setting (see point 2 onwards in Hardware Installation above)
Symptom 3: After selecting Mouse Type and clicking on OK, the mouse became disabled
Solution:
• Use the keyboard to close the current window and wait for an instruction to restart your PC. After restarting,
the mouse should work normally.
Symptom 4: The Error Code 115 is displayed when installing the Memorex mouse
driver software
Solution:
• Shut down any virus protection software before installing the Memorex mouse software
GB
Additional and updated
information can be found
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www.memorexlive.com
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