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Summary of Contents for Pyramid Reliance
- Page 1 INSTALLATION & OPERATION MANUAL www.pyramidacceptors.com Rev. B 10/25/16...
- Page 2 Product Overview The Pyramid Technologies, Inc. (PTI) Reliance Thermal Printers are designed for indoor and outdoor use in the Kiosk, Amusement, Gaming, Lottery and Vending markets. Reliance Thermal Printer Features Thermal Paper Width 58 mm to 80 mm using Adjustable Rear Guide...
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Page 3: Product Specifications
Product Specifications Warranty: L ongest Industry Warranty - 3 year, parts and labor (See Limited Warranty Section). Operating Voltage - 24 VDC +- 10 % Operating Currents - Idle- 150 mA Operating- 6 A Max (2.2 Amps at 50 % Density Rate) Operating Temperature... - Page 4 Please call PTI to order the Reliance with your particular country’s Font Set. What’s in the Box All Reliance products ship with 24VDC Power Harness, mounting screws, washers and a small roll of paper. (If you have purchased the optional paper arm kit, the kit will be inside the box.) Take a Tour of the Reliance Printer Figure 1 and 2 show you the important areas of the Reliance.
- Page 5 Reliance Thermal Printer section. Limited Warranty Reliance Thermal Printers are warranted for a period of Three (3) Years from d ate of original invoice . This warranty extends to the original purchaser of the warranted product and each transferee owner of the product, during the term of the warranty.
- Page 6 If you have special mounting needs, please contact us! Figure 3 depicts the cutout needed in order to properly mount the Reliance in your machine. Note: You must also ensure that your machine has enough internal clearance so that the roll of...
- Page 7 Connect the Power Cable from the host machine to the printer. If you are utilizing the 24 VDC Reliance Power Supply Kit, now is the time to install it in your machine Connect the interface cable (USB or RS232) from the machine to the printer.
- Page 8 Installing Paper This is the method to properly install paper in the Reliance Printer. Keep in mind that you must purchase thermal paper that is called CSO. CSO means Coated Side Out. In other words, the outside of the roll is the side that is printed on. You can tell if you have the right paper by using your fingernail and scratching the surface.
- Page 9 6. Push the edge of the paper into the Reliance. Gently push it until the paper stops. The Reliance should start pulling this paper within 5 seconds. If not, pull the paper out, open and then close the printer and then try again.
- Page 10 Clearing a Paper Jam Clearing a paper jam is simple with the Reliance. Referring to Figures 6 7, 8 and 9: 1. Open the head to the Reliance. Figures 6 and 7 2. Remove any paper and examine the unit for dust. Look into the Presenter opening to ensure there is no paper stuck in there.
- Page 11 3. Once the paper is removed, make sure that there is no paper in the rear of the unit and that the White Paper Width Adjustment bracket is clear of any paper residue. FIgure 9 4. Close the lid. 5. Go back to the Installing Paper Section.
- Page 12 Adjusting the Rear Guide The Reliance printer is shipped to you already set up for the paper width you ordered. If you need to change this paper width, loosen the screws indicated in the figure below and push the guides together to the desired width.
- Page 13 First, open the Reliance using the top latch. Look in the Reliance and remove any paper or paper pieces that are in the unit. In particular, look at the white guide near the rear of the unit as well as the large rectangular opening near the front of the Reliance.
- Page 14 (See “Printing the Software Configuration and Fonts of the Printer” section.) Diagnostic Features The Reliance Printer must have power to show diagnostics. The multi-color LED at the rear of the unit will flash a certain amount of times should there be an issue. This flash code corresponds to the errors listed below.
- Page 15 Reliance LED Flash Codes The flash codes shown correspond to a Reliance printer error. The acceptor will flash the error code, then wait a second and flash it again. This LED is located at the rear of the printer. Flashing Code...
- Page 16 Reliance Bezel LED Flash Codes If the Reliance printer is not printing and/or is unresponsive to print commands and the Bezel LEDs are flashing, attention is required. Flash Code Meaning Corrective Action Solid On Printer is Ok None Remove and reapply power to the printer.