Troubleshooting - Canon PowerShot SX520 HS User Manual

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Troubleshooting

If you think there is a problem with the camera, first check the
following. If the items below do not solve your problem, contact a
Canon Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
Confirm that the battery pack is charged ( = 28).
●
● Confirm that the battery pack is inserted facing the correct way
( = 30).
Confirm that the memory card/battery cover is fully closed ( = 30).
●
●
Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
The battery pack runs out of power quickly.
●
Battery performance decreases at low temperatures. Try warming the
battery pack a little by putting it in your pocket, for example, ensuring
that the terminals do not touch any metal objects.
●
Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
●
If these measures do not help and the battery pack still runs out of power
soon after charging, it has reached the end of its life. Purchase a new
battery pack.
The lens is not retracted.
●
Do not open the memory card/battery cover while the camera is on.
Close the cover, turn the camera on, and then turn it off again ( = 30).
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