Troubleshooting - Philips DECT515 User Manual

PROBLEMS
A phonebook entry cannot
be memorised
No new SMS are received
No SMS can be sent or
received
No caller Id/ poor audio
quality/Poor connection
quality with broadband DSL
internet
only available in the UK
Answer machine troubleshooting
PROBLEMS
The answer machine does not
record messages
The remote control access does
not work
It is not possible to record an
outgoing message
The DECT 515 hangs up during
remote access
The answer machine stops
automatically
60
CAUSES
The phonebook is full
- SMS memory is full
- The SMS mode is deactivated
- The outgoing or incoming SMSC
number is not set or is wrong
- The destination box* is wrong
- SMS mode is OFF
- You have no subscription
- Another SMS-enabled phone is
also on your line
- There is a problem of
compatibility between operators
- The identity is withheld
- DSL filter(s)/splitter missing or
insufficient number of filters
- Modem &/or phone plugged in
the wrong DSL filter slot
- Defective DSL filter(s)
CAUSES
- The memory is full
- The answer only mode is activated
- The Answer & record is not
activated
The remote control access is not
activated
The memory is full
- 3 failed attempts to send a code
- Duration is too long
- The memory is full
- Message exceeds 3 mn

Troubleshooting

SOLUTIONS
Delete an entry to free memory
- Delete old SMS
- Activate it (p 25)
- Refer to the SMS leaflet to get
the correct SMSC's numbers
- See point 16 page 58
- Activate SMS mode (page 25)
- Contact your provider for more
information
- Deactivate the SMS mode on
one of the device.
- Contact your provider for more
information
- Show identity
- Make sure you have one DSL
filter plugged directly on each line
socket used in the house
- Check the modem and the
phone are plugged in the correct
filter slot (one specific for each)
- The filter(s) can be defective.
Replace it/them and make
another test
SOLUTIONS
- Delete messages
- Select the Answer & record mode
- Press
Activate the remote control
access (page 35)
Delete messages
- Enter the correct code
- Manage the remote control quicker
- Play & delete messages
- Messages must not exceed 3 mn
http://www.philips.com/faqs/dect