Section Ix: Warranty - Rheem RSID50 Instruction Manual

SECTION IX: WARRANTY

This Limited Warranty is only available to the original owner of this water heater. It is not transferable.
The Rheem Water Heater Operation of Rheem Manufacturing Company (Rheem) warrants this water heater, and its component parts, to be free from
defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. At its option, Rheem
defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during
the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem
authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit's Applicable Warranty Period.
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation or the manufacture date of the water
heater (which ever came first) if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
The Applicable Warranty Period for the tank is ten (10) years from the Effective Date. The Applicable Warranty Period for the component parts is six (6) years
from the Effective Date.
This Limited Warranty will not cover:
a) Service trips to teach you how to install, use, or maintain this water heater or to bring the water heater's installation into compliance with local building
codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ ordinances or good
plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the
manufacturer's instructions provided.
d) Performance problems caused by improper sizing of the water heater or (pertaining to gas models) the gas supply line, the venting connection, or
combustion air openings or (pertaining to electric models) electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source.
f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts
installed.
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.
h) Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
i) Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank (also known as "dry firing").
j) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit,
control.
k) Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.
m) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device, not authorized by Rheem.
n) Units installed outside the fifty states (and the District of Columbia) of the United States of America and the ten Provinces of the Dominion of Canada.
o) Units moved from the original installation location.
p) Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or
defective component part(s). All such expenses are your responsibility.
This Limited Warranty does not cover any reinstallation material costs for pipe, valves, fittings, or any other materials required to repair or replace your
defective Indirect water heater, or defective component part(s). All such expenses are your responsibility.
Rheem will pay the transportation costs for an "in-warranty" replacement water heater, or "in-warranty" replacement component part(s), to a convenient
delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local Rheem water heater
retailer. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s), to a convenient
shipping location (selected by Rheem): such as a local Rheem water heater retailer.
Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims
for any Rheem water heater, or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited
Warranty document.
Any claim for warranty assistance must be made promptly. First, determine if your water heater is "in-warranty" (that is, within the Applicable Warranty Period).
You can determine your unit's warranty status by obtaining the complete model number, the complete serial number, and the date of original installation or the
date of original purchase of your water heater (whichever came first) and then accessing the "Warranty Verification" information on the Rheem Water Heater
Division's Internet website (www.rheem.com) or contacting the Rheem Warranty Department (telephone number (800) 621-5622) during normal working hours
to determine if the Applicable Warranty Period has expired.
If your water heater is "in-warranty", refer to the Use and Care Manual that accompanied it or contact the Rheem Technical Service Department (by telephone
at (800) 432-8373 or via our website – www.rheem.com) to obtain the information you need to repair or replace your defective unit. You may also select a
plumber, or mechanical contractor, from your local Yellow Pages to assist you – at your expense. Be prepared to provide the plumber, mechanical contractor,
or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of original installation or the date of
original purchase of your water heater (whichever came first) in addition to an explanation of your water heater problem.
If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with
comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement
component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price
represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available
on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new
water heater.
Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each "in-warranty" failure water
heater must be made available to Rheem (with the original rating label and all the component parts intact) in exchange for the replacement water heater.
Each defective "in-warranty" component part to be replaced must be returned to Rheem in exchange for the replacement component part.
Warranty compensation is subject to validation of "in-warranty" coverage by Rheem Claims Department personnel.
To obtain warranty compensation for an "in-warranty" water heater failure, you must provide Rheem with: (at Rheem's option) either the failed water
heater (with the rating label and all the component parts intact) or the complete original rating label (photocopies are not acceptable) removed from the
LIMITED WARRANTY
For Rheem Solar Indirect Water Heaters.
GENERAL
EFFECTIVE DATE
APPLICABLE WARRANTY PERIODS
WARRANTY EXCLUSIONS
LABOR, MATERIALS, SHIPPING, AND PROCESSING COSTS
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
will repair or replace the
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