Troubleshooting - D-Link DUB-H4 Quick Installation Manual

TrOUBLESHOOTING

SETUP AND CONFIGURATION PROBLEMS
1. WHAT DO I DO IF My COMPUTEr DOES NOT DETECT My DUB-H4?
Check and ensure that all cables and the power adapter is connected securely, and that the
USB port on your computer is functioning correctly. If not, try connecting to a different USB
port on your computer.
2. WHAT DO I DO IF I GET A "USB HUB CUrrENT LIMIT ExCEEDED" MESSAGE IN
MICrOSOFT WINDOWS?
Make sure that the power draw of for devices connected to the white ports does not exceed
500 mA, and that the combined power draw of all connected devices does not exceed 2 A. If
a port becomes overloaded, this message will appear on your computer. Reset the DUB-H4
by disconnecting both the power adapter and the USB cable connecting the DUB-H4 to your
computer for 5 seconds before plugging both cables back in.
3. WHAT DO I DO IF My IPAD
Make sure your device is plugged into the black USB port with the battery icon and that the
power adapter is connected to the DUB-H4. If your iPad displays a "Not Charging" status,
it will charge at a slow rate. To quick charge your device, you will need to use Fast-Charge
Mode. Refer to the previous page for more information.
4. WHy ISN'T My PC'S KEyBOArD/MOUSE BOOT FEATUrE WOrKING THrOUGH
THE DUB-H4?
Make sure your USB keyboard and/or mouse are connected to the white ports on the
DUB-H4 and not the black port with the battery icon.
TECHNICAL SUPPORT
United Kingdom (Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
DUB-H4
®
Or SIMILAr DEvICE, DOES NOT CHArGE?
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