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Dell Precision 5720 Owner's Manual

Intel xeon processor e3-1200 v6 family
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Precision 5720 All-in-One
Owner's Manual
Regulatory Model: W13C
Regulatory Type: W13C001

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Summary of Contents for Dell Precision 5720

  • Page 1 Precision 5720 All-in-One Owner’s Manual Regulatory Model: W13C Regulatory Type: W13C001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................8 Safety instructions................................8 Before working inside your computer..........................8 Turning off your computer..............................9 Turning off your computer — Windows 10.......................9 Turning off your computer — Windows 7........................ 9 Safety precautions................................9 Standby power................................9 Bonding ..................................10 Electrostatic discharge (ESD) protection........................
  • Page 4 Processor..................................23 Removing processor..............................23 Installing processor..............................24 Coin cell battery................................25 Removing coin-cell battery............................25 Installing coin-cell battery............................25 WLAN card..................................26 Removing wireless card.............................26 Installing the wireless card............................27 Stand....................................27 Removing stand................................27 Installing stand................................28 System fan..................................28 Removing system fan..............................28 Installing system fan..............................
  • Page 5 Installing power button board...........................53 Media card reader................................53 Removing media-card reader........................... 53 Installing media card reader............................54 Camera....................................54 Removing camera..............................54 Installing camera................................ 55 System board................................... 56 Removing system board............................56 Installing system board.............................. 59 System board callouts .............................. 60 Display assembly................................
  • Page 6 Intel Wi-Fi and Bluetooth drivers............................98 Intel Trusted Execution Engine Interface........................98 Intel Serial IO Driver................................. 99 Intel chipset drivers.................................101 Graphics drivers................................101 Trusted Platform Module (TPM) ..........................102 Overview................................... 102 TPM 2.0 - Installing Dell TPM Update utility for Windows/DOS............... 102 Contents...
  • Page 7 6 Troubleshooting............................104 System diagnostic lights..............................104 Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0..............105 LCD built in self test (BIST)............................105 Initiating BIST ................................107 7 Technical specifications..........................108 System specifications..............................108 Memory specifications..............................108 Video specifications............................... 109 Audio specifications............................... 109 Communication specifications............................110...

  • Page 8: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 9: Turning Off Your Computer

    Standby power Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep mode and has other advanced power management features.

  • Page 10: Bonding

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Protection Summary

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 12: After Working Inside Your Computer

    After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. Replace the cover. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

  • Page 13: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. USB dongle-bay cover Removing USB dongle-bay cover CAUTION: Place the computer on a flat, soft and clean surface to avoid scratches on the display.

  • Page 14: Back Cover

    Back cover Removing back cover Follow the procedure in Before working inside your computer. Remove USB dongle-bay cover. Loosen two captive screws that secure the back cover to the inner frame [1]. Push the stand down [2]. Slide the back cover towards the top of the computer and lift the back cover off the inner frame [3]. Installing back cover Align the tabs on the back cover with the slots on the inner frame.

  • Page 15: Memory Module

    Memory module Removing memory module Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover Using the tabs pry open the memory-module shield [1]. Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops out [2]. Slide and remove the memory module from the memory-module slot [3].

  • Page 16: Installing Memory Module

    Installing memory module Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
  • Page 17 USB dongle-bay cover back cover Press the strap on the drive assembly [1]. Using the straps on the drive assembly, push and lift the drive assembly out of the drive cage [2]. Pry the drive bracket to release the tabs on the bracket from the slots on the HDD/SSD [3]. Slide the hard HDD/SSD off the drive bracket [4].

  • Page 18: Installing Hdd/Ssd

    Installing HDD/SSD NOTE: The drive installed on the top slot is the primary drive. In case, there is only one drive, install it on the top slot. The procedure for installing both primary and secondary drives is same. Place the drive into the drive bracket and align the tabs on the bracket with the slots on the drive. Snap the drive bracket into the drive.

  • Page 19: Installing System-Board Shield

    Installing system-board shield Align the screw holes on the system-board shield with the screw holes on the middle frame. CAUTION: Make sure you do not damage the WLAN antenna when you place the system-board shield. Replace the three screws (M3X4) that secure the system-board shield to the middle frame. Install the: back cover USB dongle-bay cover...

  • Page 20: Installing Pcie Ssd

    Installing PCIe SSD Align the notch on the solid-state drive with the tab on the solid-state drive slot. Slide the solid-state drive into the solid-state drive slot. Secure the solid-state drive to the system board using the securing clip. Install the: system-board shield back cover USB dongle-bay cover...

  • Page 21: Installing Memory Fan

    USB dongle-bay cover back cover system-board shield Remove the four screws (M2X3) that secure the memory fan to the middle frame [1]. Gently lift the memory fan from the system board [2]. Disconnect the memory fan cable from the system board [3]. Installing memory fan Connect the memory fan cable to the system board.

  • Page 22: Heat Sink

    Heat sink Removing processor heatsink for systems with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor heatsink and the number of screws may differ. NOTE: The procedure you see below is for the removal of heatsink with discrete graphics. Follow the procedure in Before working inside your computer.

  • Page 23: Installing Processor Heatsink

    system-board shield In sequential order (indicated on the heat sink), loosen the captive screws that secure the processor heat-sink to the system board. Remove the screw (M3X4) that secures the processor heat-sink fan to the middle frame. Lift the processor heat-sink off the system board. Installing processor heatsink Align the captive screws on the processor heat-sink with the screw holes on the system board.

  • Page 24: Installing Processor

    Installing processor Ensure that the release lever on the processor socket is fully extended in the open position. CAUTION: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly.

  • Page 25: Coin Cell Battery

    Coin cell battery Removing coin-cell battery Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover Using a plastic scribe, gently push the tab on the coin-cell battery socket until the battery pops up and then lift the coin-cell battery off its slot on the system board.

  • Page 26: Wlan Card

    WLAN card Removing wireless card Remove the: USB dongle-bay cover back cover system-board shield Remove the antenna cables from the securing clip [1]. Remove the two screws (M2X2.5) that secure the wireless-card shield to the system board [2]. Lift the wireless-card shield off the system board [3]. Remove the screw (M2X2.5) that secures the wireless-card bracket and the wireless card to the system board [4].

  • Page 27: Installing The Wireless Card

    Installing the wireless card CAUTION: To avoid damaging the wireless card, do not place any cables under it. Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card into the wireless-card slot. Route the antenna cable through the routing guide.

  • Page 28: Installing Stand

    Installing stand Align the screw holes on the stand with the screw holes on the middle frame. Replace the six screws (M4X6) that secure the stand to the middle frame. Install the: back cover USB dongle-bay cover Follow the procedure in After working inside your computer System fan Removing system fan...
  • Page 29 Disconnect the system fan cable from the system board [1]. Remove the four screws (M3X4) that secure the system fan to the middle frame [2]. Lift the system fan along with its cable off the middle frame [3]. Removing and installing components...

  • Page 30: Installing System Fan

    Installing system fan Align the screw holes on the system fan with the screw holes on the middle frame. Replace the four screws (M3X4) that secure the system fan to the middle frame. Connect the system fan cable to the system board. Connect the power-supply unit cable to its connector on the system board.
  • Page 31 USB dongle-bay cover back cover stand Remove the power-supply unit cable from the routing guides on the system fan [1]. Disconnect the power-supply unit cable from its connector on the system board [2]. Press the securing clip to release the power-supply indicator cable from its connector [3]. Press the securing clip to release the power-supply fan cable from its connector [4].

  • Page 32: Installing Power Supply Unit

    Installing power supply unit Align the screw holes on the power-supply unit with the screw holes on the middle cover. Replace the five screws (M3X4) that secure the power-supply unit to the middle cover. Route the cables through the guide and close the clip to secure the cables. Connect the power-supply indicator cable and power-supply fan cable to their respective connectors.

  • Page 33: Inner Frame

    Inner frame Removing inner frame Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover stand Remove 20 screws (M3X4) that secure the inner frame to the middle frame. Gently pry the inner frame from the sides and lift it off the middle frame.(2) Removing and installing components...

  • Page 34: Installing Inner Frame

    Installing inner frame Align the screw holes on the inner frame with the screw holes on the middle frame. Replace 20 screws (M3X4) that secure the inner frame to the middle frame. Install the: stand back cover USB dongle-bay cover Follow the procedure in After working inside your computer Built-in self test button...

  • Page 35: Installing The Built-In Self Test Button Board

    Remove the two screws (M2X3) that secure the power-button board shield to the middle frame [2]. Slide forward and lift the power-button board shield off the middle frame [3]. Disconnect the Display Built-in Self Test button cable from the power-button board [4]. Remove the Display Built-in Self Test button cable from the routing guide on the middle frame [5].

  • Page 36: Microphone

    stand back cover USB dongle-bay cover Follow the procedure in After working inside your computer Microphone Removing microphone Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover system-board shield stand inner frame Disconnect the microphone cable from the system board [1]. Remove the four screws (M2X2.2) that secure the microphone module to the middle frame [2].

  • Page 37: Installing Microphone

    Installing microphone Align the microphone modules (4) with their slots on the middle frame. Route the cable through the routing guides on the middle frame. Replace the four screws (M2X2.2) that secure the microphone module to the middle frame. Connect the microphone cable to the system board. Install the: inner frame stand...

  • Page 38: I/O Panel

    I/O panel Removing I/O panel Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover system-board shield stand inner frame Press the securing clip to release the power button cable from its connector [1]. Press the securing clip to release the diagnostic button and light cable from its connector [2].

  • Page 39: Installing I/O Panel

    Remove USB-dongle port. Remove the Diagnostic light button board. Installing I/O panel Replace the Diagnostic light button board. Replace USB-dongle port. Connect the USB-dongle cable to the system board. Align the screw holes on the I/O-board panel with the screw holes on the middle frame. Replace the four screws (M3X4) that secure the I/O panel to the middle frame and system board.

  • Page 40: Usb-Dongle Port

    USB-dongle port Removing USB-dongle port Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover stand inner frame system-board shield. I/O panel Remove the three screws (M3X4) that secure the USB dongle port to the I/O panel. Remove the USB dongle port cable from the routing guide on I/O panel [2].

  • Page 41: Installing Usb-Dongle Port

    Installing USB-dongle port Route the USB dongle port cable into the slot on I/O panel . Route the USB dongle port cable through the routing guide on I/O panel . Align the screw holes on the USB dongle port with the screw holes on the I/O panel. Replace the three screws (M3X4) that secure the USB dongle port to the I/O panel.

  • Page 42: Diagnostic Light And Button Board

    Diagnostic light and button board Removing the diagnostic light and button board Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover stand system-board shield. inner frame I/O panel Spread apart the securing tabs to release the I/O-panel bracket from the I/O panel. Lift the I/O-panel bracket off the I/O panel.
  • Page 43 Remove the screw that secures the power diagnostic button and light board to the I/O-panel bracket [1]. Lift the power diagnostic button and light board off the I/O-panel bracket [2]. Removing and installing components...

  • Page 44: Installing Diagnostic Light And Button Board

    Installing diagnostic light and button board Align the screw holes on power diagnostic button and light board to the screw holes on the I/O-panel bracket. Replace the screw that secures the power diagnostic button and light board to the I/O-panel bracket. Align the tabs on the I/O-panel bracket with the slots on the I/O panel and snap the I/O-panel bracket in place.
  • Page 45 Remove the four screws (M3X4) that connect the drive cage to the middle frame [1]. Lift the hard-drive cage off the middle frame [2]. Removing and installing components...
  • Page 46 Remove the four screws (M2X3) that connect the interposer to the hard-drive cage [1]. Remove the interposer from the hard-drive cage [2]. Removing and installing components...

  • Page 47: Installing Hdd/Ssd Cage

    Installing HDD/SSD cage Align the screw holes on the interposer with the screw holes on the drive cage. Replace the four screws (M2X3) that connect the interposer to the drive cage. Align the screw holes on the hard-drive cage to the screw holes on the middle frame. Replace the four screws (M3X4) that secure the drive cage to the middle frame.
  • Page 48 Remove the three screws (M3X4) that secure the converter board to the middle frame [1]. Lift the converter board off the middle frame [2]. Removing and installing components...

  • Page 49: Installing Converter Board

    Installing converter board Align the screw holes on the converter board with the screw holes on the middle frame. Replace the three screws (M3X4) that secure the converter board to the middle frame. Connect the converter-board cable to the converter board. Connect the backlight power cables to the converter board.

  • Page 50: Speaker

    Speaker Removing speakers Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover system-board shield stand inner frame Disconnect the speaker cable from the system board and release it from the routing guides on middle frame [1] [2]. Remove the eight screws (M3x4) that secure the speakers to the middle frame [1].

  • Page 51: Installing Speaker

    Lift the speakers along with the cable off the middle frame [2]. Installing speaker Align the screw holes on the speakers with the screw holes on the middle frame. Replace the eight screws (M3x4) that secure the speakers to the middle frame. Route the cable through the routing guides on middle frame and connect the speaker cable to the system board.

  • Page 52: Power Button Board

    Power button board Removing power-button board NOTE: Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power-button board. Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover stand...

  • Page 53: Installing Power Button Board

    Installing power button board Connect the power-button board cable and Display Built-in Self Test button cable to the power-button board. Align the power-button board to the slot on the middle frame and place the power-button board on the middle frame. Align the screw holes on power-button board shield to the screw holes on middle frame.

  • Page 54: Installing Media Card Reader

    Installing media card reader Connect the audio cable to the media card. Connect the media-card reader cable to the media-card. Align the media-card reader to the slot on the middle frame. Align the screw hole on the media-card reader shield to the screw hole on the middle frame. Replace the two screws (M2X3) that secure the media-card reader shield to the middle frame.

  • Page 55: Installing Camera

    Installing camera Connect the camera cable to the camera assembly. Turn the camera assembly and route the camera cable through the routing guide on the middle frame. Align the screw holes on the camera assembly with the screw holes on the middle frame. Replace the two screws (M2X3) that secure camera assembly to the middle frame.

  • Page 56: System Board

    System board Removing system board NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover memory modules stand system fan inner frame...
  • Page 57 Disconnect the speaker cable from the system board [1]. Disconnect the converter-board cable from the system board [2]. Using the pull tab, disconnect the media-card reader cable from the system board [3]. Disconnect the audio cable from the system board [4]. Remove the screw (M3X4) that secures the media-card reader cable and audio cable to the system board [5] Disconnect the microphone cable from the system board [6] Removing and installing components...
  • Page 58 Remove the 12 screws (M3X4) that secure the system board to the middle frame [1]. Lift the system board off the middle frame [2] Removing and installing components...

  • Page 59: Installing System Board

    Installing system board Align the screw holes on the system board with the screw holes on the middle frame. Replace the 12 screws (M3X4) that secure the system board to the middle frame. Replace the screw (M3X4) that secures the media card reader and audio cables to the system board. Connect the microphone cable , audio cable, media-card reader cable and converter-board cable to their respective connectors on the system board.

  • Page 60: System Board Callouts

    memory modules back cover USB dongle-bay cover Follow the procedure in After working inside your computer System board callouts Figure 1. System board callouts password clear jumper coin-cell battery connector microphone cable connector processor socket memory module slot system fan connector wireless-card slot audio-cable connector media-card connector...

  • Page 61: Display Assembly

    SATA power connector USB connector CMOS clear jumper side USB connector touch cable connector camera connector display connector Display assembly Removing display assembly Follow the procedure in Before working inside your computer. Remove the: USB dongle-bay cover back cover memory modules stand system fan inner frame...

  • Page 62: Installing Display Assembly

    We are left with the display assembly. Installing display assembly Open the latch and connect the display cable to its slot on the middle frame. Connect the backlight cable to its slot on the middle frame. Connect the converter-board cable to its slot on the middle frame. Install the: system board solid-state drive.

  • Page 63: Middle Frame

    memory modules back cover USB dongle-bay cover Follow the procedure in After working inside your computer Middle frame Removing middle frame NOTE: The following steps are applicable only for non-touch systems. NOTE: The middle frame can be removed by removing the following components only. In this scenario, the user has to remove 15 screws that secure the middle frame to the display panel and the speaker bezel, including one screw from the media-card reader and one screw from the power-button board.
  • Page 64 media-card reader camera. Press the tabs on the cable to release it from the connector [1]. Disconnect the cable from its slot on the middle frame [2]. Open the latch and disconnect the display cable from its slot on the middle frame. [3] Lift the display cable off the middle frame [4].

  • Page 65: Installing Middle Frame

    Installing middle frame NOTE: The following steps are applicable only for non-touch systems. Touch configuration systems must have the whole LCD assembly replaced. Align the screw holes on the middle frame with the screw holes on the display panel. Replace the seven screws (M3X4) that secure the middle frame to the display panel. Align the screw holes on the middle frame with the screw holes on the speaker bezel.

  • Page 66: Speaker Bezel

    processor. processor heat-sink I/O panel microphones inner frame memory fan power-supply unit wireless card system-board shield. stand hard drive memory modules back cover USB dongle-bay cover NOTE: The middle frame can be replaced by replacing the following components only. In this scenario, the user has to replace 13 screws securing the middle frame to the display panel.

  • Page 67: Installing Speaker Bezel

    Installing speaker bezel NOTE: The following steps are applicable only for non-touch systems. Place the speaker bezel below the display panel. Install the middle frame camera. speakers I/O panel inner frame stand system-board shield back cover USB dongle-bay cover Follow the procedure in After working inside your computer Display panel Removing display panel...

  • Page 68: Installing Display Panel

    back cover system-board shield stand inner frame I/O panel speakers camera. middle frame speaker bezel We are left with the display panel. Installing display panel NOTE: The following steps are applicable only for non-touch systems. Place the display panel over the speaker bezel. Removing and installing components...
  • Page 69 Place the middle frame on the assembly. Removing and installing components...
  • Page 70 Replace the six screws (M2X3) that secure the middle frame to the speaker bezel [3]. Replace the seven screws (M3X4) that secure the middle frame to the display panel [4]. Turn the display assembly over [5]. Peel off the Mylar from the display panel. Removing and installing components...
  • Page 71 NOTE: The six Mylars are factory installed with the replacement display panel. Peeling off the Mylar can result in one of the two following acceptable scenarios: A portion of Mylar remains in the middle frame. b The whole Mylar is peeled off from the display assembly. Install the: speaker bezel middle frame...
  • Page 72 camera. speakers I/O panel inner frame stand system-board shield back cover USB dongle-bay cover Follow the procedure in After working inside your computer Removing and installing components...

  • Page 73: Technology And Components

    Operating System • Service tag location Processors The Precision 5720 AIO system is shipped with the following processors: • Intel Xeon E3-1275 v6 Processor (Quad Core HT 3.8Ghz, 4.2GHz Turbo,8MB); supports Windows 10/Linux • Intel Core i7-7700 (Quad Core 3.60GHz, 4.2Ghz Turbo, 8MB) – 7th generation; supports Windows 10/Linux •...

  • Page 74: Kaby Lake

    The Skylake also includes Core i7, i5, i3, Pentium, and the Celeron processors. Skylake specifications Table 2. Skylake specifications Processor number Clock Speed Cache Power Memory type Intel Core i7-6700 3.4 GHz 8 MB 65 W DDR4-2133 Intel Core i5-6600 3.3 GHz 6 MB 65 W...

  • Page 75: Identifying Processors In Windows 7

    All Desktops communicate with the CPU through the chipset. This system is shipped with the Intel C236 series chipset. Downloading the chipset driver Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 76: Identifying Chipset In Device Manager On Windows 7

    Scroll down the page, expand Chipset, and select your chipset driver. Click Download File to download the latest version of the chipset driver for your computer. After the download is complete, navigate to the folder where you saved the driver file. Double-click the chipset driver file icon and follow the instructions on the screen.

  • Page 77: Adjusting Brightness In Windows 7

    Identifying the hard drive in BIOS setup program Turn on or restart your laptop. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 78: Usb Features

    USB features The Universal Serial Bus, or well known as USB was introduced to the PC world in 1996 which dramatically simplified the connection between host computer and peripheral devices such as mice and keyboards, external hard drive or optical devices, Bluetooth and many more peripheral devices in the market.

  • Page 79: Applications

    • USB 3.0 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold increase in theoretical bandwidth. With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough.

  • Page 80: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 81: Configuring Wi-Fi

    Type the network security key, if prompted. Downloading the Wi-Fi driver Turn on your computer. Go to dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 82: Starting The Camera Application

    Click Start → Control Panel → System Verifying system memory in setup Turn on or restart your computer.. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Tap F2 until the Entering BIOS setup message appears.

  • Page 83: Ddr4

    DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum capacity of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

  • Page 84: Testing Memory Using Epsa

    Figure 4. Curved edge Testing memory using ePSA Turn on or restart your computer. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F2. The PreBoot System Assessment (PSA) starts on your computer.

  • Page 85: Downloading The Audio Driver

    This computer is shipped with the Windows 10 factory installation. Service tag location The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Technology and components...
  • Page 86 Technology and components...

  • Page 87: System Setup

    Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 88: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. Restart the computer. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.
  • Page 89 Table 7. General Option Description System Information Displays the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code. • Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channel Mode, Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size, and DIMM 4 Size.
  • Page 90 Option Description • Enable Boot Support • Enable Side USB Ports • Enable Rear USB Ports All the options are selected by default. Rear USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled by default. Side USB Configuration Allows you to enable or disable the side USB ports USB PowerShare...
  • Page 91 Option Description Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • Disabled — Always prompt for the system and internal HDD password when they are set. This option is selected by default.
  • Page 92 Table 11. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable Secure Boot feature • Disabled • Enable (default) Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default.
  • Page 93 • Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is enabled by default. C States Control Allows you to enable or disable additional processor sleep states. This option is enabled by default. Limited CPUID Value Allows you to limit the maximum value of the processor standard CPUID function.
  • Page 94 Option Description Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This option is disabled by default. Table 15. POST Behavior Option Description Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is enabled by default.
  • Page 95 Option Description Data Wipe Allows you to securely erase the data from all the available internal storages, such as HDD, SSD, mSATA, and eMMC. The option Wipe on Next Boot is disabled by default. BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery files on the primary hard drive.

  • Page 96: Software

    After the download is complete, navigate to the folder where you saved the graphic driver file. Double-click the graphic driver file icon and follow the instructions on the screen. Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from Dell.com/support. Software...
  • Page 97 Software...

  • Page 98: Intel Wi-Fi And Bluetooth Drivers

    In the Device Manager, check if the Bluetooth driver is installed. Install the driver updates from dell.com/support. Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the driver updates from Dell.com/ support. Software...

  • Page 99: Intel Serial Io Driver

    Intel Serial IO Driver In the Device Manager, check if the Intel Serial IO Driver is installed. Install the driver updates from dell.com/support. Software...
  • Page 100 Software...

  • Page 101: Intel Chipset Drivers

    Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer. Graphics drivers Verify if the graphics drivers are already installed in the computer. Software...

  • Page 102: Trusted Platform Module (Tpm)

    TPM must have an owner before it can be utilized. The TPM user must be physically present to take ownership. After this procedure is completed and the TPM has a unique owner, the TPM is activated. TPM 2.0 - Installing Dell TPM Update utility for Windows/DOS Download the TPM file from Dell.com/support.
  • Page 103 NOTE: The TPM must be ON and Enabled in BIOS Setup, and the TPM must not be owned. If the TPM is owned, go to BIOS Setup and clear the TPM before proceeding. You may need to run TPM.msc to re-initial the TPM under Windows NOTE: When the TPM ownership is cleared, an operating system will automatically take ownership of the TPM on the next boot (TPM AutoProvisioning).

  • Page 104: Troubleshooting

    Troubleshooting System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.

  • Page 105: Dell Enhanced Pre-Boot System Assessment (Epsa) Diagnostic 3.0

    LCD built in self test (BIST) All-in-One (AIO) system supports LCD BIST similar to any other Dell systems that have BIST test implemented. It allows the user to isolate the LCD during troubleshooting to determine which sub-system is at fault. The main difference is the lack of an integrated keyboard scan controller in the AIO.
  • Page 106 Troubleshooting...

  • Page 107: Initiating Bist

    Initiating BIST Shut down the system. Hold down the BIST button, and press the power button. Troubleshooting...

  • Page 108: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer • Windows 10, click or tap Start > Settings > System > About. • Windows 7, click Start , right-click My Computer, and then select Properties. Topics: •...

  • Page 109: Video Specifications

    Feature Specification Number of SODIMM slots SODIMM slot Up to 16 GB Capacity Memory connectors Four internally accessible DDR4 SODIMM slots Minimum memory 4 GB Maximum memory 64 GB Supported memory • 4 GB – 1x4 GB configurations • 8 GB– 2x4 GB or 1x8 GB •...

  • Page 110: Communication Specifications

    Communication specifications Features Specification Network adapter Intel i219LM Gigabit Ethernet Controller Wireless • Intel Dual Band Wireless-AC 8260 2x2 802.11AC+ Bluetooth 4.2 ready (Windows 10 supports up to 4.1) • Intel Dual Band Wireless-AC 8260 2x2 802.11AC • Qualcomm QCA61x4A 2x2 801.11ac + Bluetooth 4.1 NOTE: Intel 8265ac / 18265ac card support BT4.2 but is limited to BT4.1 by Windows OS Connectors...

  • Page 111: Power Specifications

    Feature Specification Audio/Video • One HDMI port • One DisplayPort • One headset port • Two Thunderbolt 3 (USB Type-C) ports • One audio line-out port (configurable) NOTE: Audio line-out port can be configured to support audio line-in, microphone, and headphones Power specifications Feature...

  • Page 112: Physical Specifications

    Back: 30° Width 260 mm Depth 183.1 mm Weight 3.0 kg Physical specifications Table 26. Physical specifications Touch Non-touch Weight (pounds/kilogram) 17.32 kg (38.18 lb) 13.01 kg (28.68 lb) Dimensions Height 435.05 mm (17.13 in) 430.35 mm (16.94 in) Width 624.80 mm (24.60 in) 613.05 mm (24.14 in) Depth...

  • Page 113: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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