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10 Troubleshooting
Problem
Possible cause and solution
No power or
The TV is not connected to the power.
indicator light.
Press . POWER at the side of the TV or on the remote
control.
Ensure that the AC power cord is connected tightly to the
TV power connector and to the power socket outlet.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power cord.
Connect the TV to a different power socket outlet.
No picture or
HDCP authentication fail.
sound is detected
Ensure that your HDMI cable is certified.
from the device
Press SOURCE on the remote control to switch to
using HDMI 1-4
another source and then switch back to the HDMI source.
input jack.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered on,
unplug either end of the HDMI cable and then reinsert
the cable.
No sound is
An audio cable is not connected.
detected from the
Connect an audio cable to the PC / HDMI 1 AUDIO IN
PC using PC input
port on the TV.
jack.
Press SOURCE on the remote control, and select the PC
source.
No picture or
An incorrect HDMI port is connected or an audio cable is
sound is detected
not connected.
from the PC using
Connect a HDMI-DVI cable to the HDMI 1 port on the TV.
HDMI 1 input jack.
Connect an audio cable to the PC / HDMI 1 AUDIO IN
port on the TV.
Press SOURCE on the remote control, and select the
HDMI 1 source.
TV does not
Batteries are installed incorrectly, or low battery power.
respond to the
Ensure that you are using the TV remote control.
remote control.
Ensure that the batteries are inserted correctly and do not
need to be replaced.
Remove the AC power cord from the power socket
outlet, wait 60 seconds and reconnect the AC power cord.
The picture is
Broadcast video format.
distorted, stretched
Press FORMAT on the remote control to select the best
out, or has black
picture format.
bars on the side
For some accessory devices, the picture format must be
or top.
set in the accessory device.
The picture is
Insecure / incorrect connection.
mostly red and
Ensure all the connections are made according to the
green, or the
color code.
picture misses red
Push the component cables all the way into the YPbPr
when connected to
sockets on the TV.
an accessory device
via component
cables.
No picture or
No picture or sound - ensure you have selected the
sound.
correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set the
TV to the correct source input.
If the TV is connected directly to the wall via a coaxial
connection, perform the autoprogram again.
No sound on the
Volume level is set to zero - increase the volume.
TV loudspeaker.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure
that the Audio L/R cable is connected as described in
Connecting your devices (see 'Connecting your devices'
on page 29). If you use a component cable, ensure that you
have not crossed the red audio cable with the red video cable.
EN
32
No sound on the
Audio output setting for the accessory device is incorrect.
TV loudspeaker.
For HDMI connections, some accessory devices have an
HDMI audio output setting that must be turned on for
HDMI to HDMI connections.
Check if [Sound] > [TV Speakers] > [Off] f f is set to [On].
No sound will be output when [TV Speakers] is set to [Off] f f .
Bad picture quality
Standard definition channels are not as clear as high
with a coaxial
definition channels - connect the devices via component
connection.
or HDMI cables.
Cannot control
Confirm that the connected devices are EasyLink
your TV and
compliant and are connected to your TV via an HDMI
connected devices
cable. Not all brands of devices such as Blu-ray Disc
with one remote
players use the same system as Philips EasyLink. Other
control.
brands might not work with Philips EasyLink.
Downloading an electronic copy
To obtain an electronic copy of this manual :
1
Point your browser to www.philips.com/support
2
Choose your country of location.
3
Enter the model number or a keyword in the "Find your product"
fi eld. Alternatively, you can browse the catalogue.
4
Click the description or model.
5
Under Product support, click "User manuals".
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
•
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
•
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
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