Dell Inspiron 24 5000 Service Manual
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Dell Inspiron 24 5000 Service Manual

Dell Inspiron 24 5000 Service Manual

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Inspiron 24 5000

Service Manual

Computer Model: Inspiron 24–5488
Regulatory Model: W12C
Regulatory Type: W12C007

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Summary of Contents for Dell Inspiron 24 5000

  • Page 1: Service Manual

    Inspiron 24 5000 Service Manual Computer Model: Inspiron 24–5488 Regulatory Model: W12C Regulatory Type: W12C007...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......9 ..................9 Before you begin ..................9 Safety instructions ................10 Recommended tools ....................11 Screw list After working inside your computer......13 Technical overview............14 ..............14 Inside view of your computer ..............15 System-board components Removing the stand............17 ....................
  • Page 4 Removing the optical drive...........23 ....................23 Prerequisites ....................23 Procedure Replacing the optical drive...........26 ....................26 Procedure ..................26 Post-requisites Removing the hard drive..........27 ....................27 Prerequisites ....................27 Procedure Replacing the hard drive..........30 ....................30 Procedure ..................30 Post-requisites Removing the memory modules........31 ....................
  • Page 5 Removing the heat sink..........39 ................... 39 Prerequisites ....................39 Procedure Replacing the heat sink..........41 ....................41 Procedure ..................41 Post-requisites Removing the fan............42 ....................42 Prerequisites ....................42 Procedure Replacing the fan............44 ....................44 Procedure ..................44 Post-requisites Removing the coin-cell battery........45 ...................
  • Page 6 Removing the microphone........... 52 ................... 52 Prerequisites ....................52 Procedure Replacing the microphone........... 54 ....................54 Procedure ..................54 Post-requisites Removing the camera..........55 ................... 55 Prerequisites ....................55 Procedure Replacing the camera...........57 ....................57 Procedure ..................57 Post-requisites Removing the VESA-mount bracket......58 ...................
  • Page 7 Removing the speakers..........64 ................... 64 Prerequisites ....................64 Procedure Replacing the speakers..........66 ....................66 Procedure ..................66 Post-requisites Removing the control-buttons board......67 ....................67 Prerequisites ....................67 Procedure Replacing the control-buttons board......69 ....................69 Procedure ..................69 Post-requisites Removing the system board.........70 ....................70 Prerequisites ....................
  • Page 8 ..................88 Post-requisites Clearing forgotten passwords........90 ....................90 Procedure Clearing CMOS settings..........93 ....................93 Prerequisites ....................93 Procedure ..................94 Post-requisites Flashing the BIOS............95 Diagnostics..............96 Getting help and contacting Dell........98 ..................98 Self-help resources ..................98 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 11: Screw List

    GUID-BCDC42DB-8C8B-4ED4-B188-110DADCC06A7 Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Stand Back cover M4x6 Optical-drive assembly Middle-frame M3x5 base Optical-drive bracket Optical drive M2x2.5 Hard-drive assembly Middle-frame M3x5 base Hard-drive bracket Hard drive M3x3.5 Wireless-card bracket Wireless card M2x2.5 Heat sink...
  • Page 12 Component Secured to Screw type Quantity Screw image Middle-frame base Display panel M3x3 Rubber feet Display M3x5 assembly...

  • Page 13: After Working Inside Your Computer

    GUID-06588814-2678-4667-9FF9-C009F4BCE185 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Technical Overview

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-147AC8D0-F246-4849-B0E4-1685403CABF0 Inside view of your computer speaker cover VESA-mount bracket...

  • Page 15: System-Board Components

    right microphone (touch-screen camera models only) left microphone (touch-screen models only) heat sink wireless card memory modules coin-cell battery system board GUID-10780793-CEA7-4C74-9763-8F42F335BD8B System-board components display-backlight cable connector control-buttons board cable connector display-cable connector hard-drive data cable connector...
  • Page 16 optical-drive data cable connector hard-drive and optical-drive power cable connector touch-screen board cable connector 8 fan-cable connector processor socket wireless-card slot memory-module slots (2) camera and microphone-cable connector CMOS jumper password jumper speaker-cable connector...

  • Page 17: Removing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-65C00A99-7280-4E08-9A59-743A8B81763A Procedure Using a plastic scribe, pry the stand cover off the back cover.
  • Page 18 Remove the four screws (M4x6) that secure the stand to the back cover. Lift the stand off the back cover. back cover M4x6 screws (4) stand...

  • Page 19: Replacing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-0120D3E9-7648-47E6-A44B-75EF2CF30854 Procedure Align the screw holes on the stand bracket with the screw holes on the back cover.

  • Page 20: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-22F48CCD-4C2A-4D29-9089-89A6B3CFA736 Prerequisites Remove the stand. GUID-EF8166AC-F5F0-4FAF-8D88-0D70CA4A4132 Procedure CAUTION: Do not remove the back cover unless you need to install internal accessories for your computer.
  • Page 21 Lift the back cover off the computer. back cover display assembly...

  • Page 22: Replacing The Back Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8E42A7B0-354C-43E3-A143-A9FA26539253 Procedure Align the tabs on the back cover with the slots on the display assembly and snap the back cover into place.

  • Page 23: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F7B621EB-DE0C-4B39-9D84-55B9FAD2C9FF Prerequisites Remove the stand. Remove the back cover.
  • Page 24 Slide the optical-drive assembly out of the optical-drive bay. optical-drive cable M3x5 screw optical-drive assembly Carefully pull the optical-drive bezel and remove it from the optical drive. Remove the screw (M2x2.5) that secures the optical-drive bracket to the optical drive.
  • Page 25 Remove the optical-drive bracket from the optical drive. M2x2.5 screw optical-drive bracket optical drive optical-drive bezel...

  • Page 26: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-77FB88EF-8522-4A35-8200-001B7A09A1B7 Procedure Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.

  • Page 27: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 28 Slide and lift the hard-drive assembly off the middle-frame base. hard-drive cable hard-drive assembly M3x5 screw Remove the three screws (M3x3.5) that secure the hard-drive bracket to the hard drive.
  • Page 29 Remove the hard drive from the hard-drive bracket. M3x3.5 screws (3) hard drive hard-drive bracket...

  • Page 30: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. GUID-4F68621F-6039-487B-819F-E39074621F8E...

  • Page 31: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-BE62F739-264A-4F34-824D-F930AE4F9C87 Prerequisites Remove the stand. Remove the back cover.
  • Page 32 Slide and remove the memory module from the memory-module slot. securing clips (2) memory module memory-module slot...

  • Page 33: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-13BC3CE5-75C8-4EA2-B978-3E169295B7B8 Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 34: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module memory-module slot GUID-CB1385ED-BF7A-4664-AA93-E94832AF79CE Post-requisites...

  • Page 35: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-A4363A63-F9AD-4C89-BF7E-D7C516D542E6 Prerequisites Remove the stand. Remove the back cover.
  • Page 36 Slide the wireless card out of the wireless-card slot. antenna cables (2) wireless-card bracket M2x2.5 screw wireless-card slot wireless card...

  • Page 37: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-70E0D9C8-48CA-447E-9A19-C58FF1DA5D87 Procedure Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card into the wireless-card slot.

  • Page 38: Post-Requisites

    Replace the screw (M2x2.5) that secures the wireless-card bracket and the wireless card to the system board. wireless card notch antenna cables wireless-card bracket M2x2.5 screw wireless-card slot GUID-86C0DECE-AB57-4F3D-B191-9006EFB9351D Post-requisites Replace the back cover. Replace the stand.

  • Page 39: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 40 Lift the heat sink off the system board. system board captive screws (4) heat sink M3x5 screw...

  • Page 41: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original processor and heat sink are reinstalled together.

  • Page 42: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-713E0138-EE56-41F0-AECC-B2AADA5C1F46 Prerequisites Remove the stand. Remove the back cover.
  • Page 43 Lift the fan off the middle-frame base. fan cable M3x5 screws (2) middle-frame base...

  • Page 44: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-0CF798C1-0FA0-4D1F-80E9-AC29DF04E2CD Procedure Align the screw holes on the fan with the screw holes on the middle-frame base.

  • Page 45: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 46 battery socket coin-cell battery plastic scribe...

  • Page 47: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-3E59A89F-A149-407B-913C-59B5ED024E5E Procedure With the positive-side facing up, slide the coin-cell battery into the battery socket and snap the battery in place.

  • Page 48: Removing The Processor

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-69B7F8D2-23D2-4270-A256-3350E5AE9AC8 Prerequisites Remove the stand. Remove the back cover.
  • Page 49 Gently lift the processor off the processor socket. release lever processor cover processor...

  • Page 50: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 51: Post-Requisites

    Pivot the release lever down and place it under the tab on the processor cover. pin-1 corner processor processor-cover notch alignment post release lever processor cover GUID-E5DEA707-1563-4742-80EB-F2F035D2212C Post-requisites Replace the heat sink. Replace the back cover. Replace the stand.

  • Page 52: Removing The Microphone

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-F316C4D0-C460-4D2F-91B7-BA5E591DABD9 Prerequisites Remove the stand. Remove the back cover.
  • Page 53 Disconnect the microphone cable from the microphone board. microphone cable microphones (2) display bezel...

  • Page 54: Replacing The Microphone

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-50ADF6F4-41AA-4EDF-AB6A-C3677B810243 Procedure NOTE: The left and right microphones cannot be swapped. Note the location so that you can replace them correctly.

  • Page 55: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-94C48ED7-0CC6-40D6-B51E-981E70EA947F Prerequisites Remove the stand. Remove the back cover.
  • Page 56 Peel off the camera from the camera frame. securing clip camera cable display bezel camera frame camera...

  • Page 57: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8B3BE57F-5E94-4CED-B5F9-1C0B99D5FB82 Procedure Adhere the camera to the camera frame. Connect the camera cable to the camera.

  • Page 58: Removing The Vesa-Mount Bracket

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-2679A9F8-2142-441E-A97D-4356D8B9B2AB Prerequisites Remove the stand. Remove the back cover.
  • Page 59 Lift the VESA-mount bracket off the middle-frame base. M3x5 screws (4) VESA-mount bracket middle-frame base routing guides speaker cable...

  • Page 60: Replacing The Vesa-Mount Bracket

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-89EAFF7F-8497-4020-BA59-1D641A6CD03C Procedure Align the screw holes on the VESA-mount bracket with the screw holes on the middle-frame base.

  • Page 61: Removing The Speaker Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-7C62AF67-57EE-49CD-8816-147199FE3336 Prerequisites Remove the stand. Remove the back cover.
  • Page 62 Lift the speaker cover off the display assembly. M3x3 screws (4) speaker cover middle-frame base...

  • Page 63: Replacing The Speaker Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-BB266ADA-69B8-4D30-B25A-5A7A0F0A44D1 Procedure Align the screw holes on the speaker cover with the screw holes on the middle- frame base and snap the speaker cover into place.

  • Page 64: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-1FD4826C-79EC-450F-9882-AB716E6AB2EC Prerequisites Remove the stand. Remove the back cover.
  • Page 65 Lift the speakers, along with the speaker cable, off the display assembly. speakers (2) speaker cable VESA-mount bracket...

  • Page 66: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-6EBAFE8A-6C55-42C5-A653-CDEAAA6E7373 Procedure Using the alignment posts, place the speakers on the display assembly.

  • Page 67: Removing The Control-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-72BA5F04-3CBF-4474-862D-FFFE9EE87616 Prerequisites Remove the stand. Remove the back cover.
  • Page 68 Open the latch and disconnect the control-buttons board cable from the control- buttons board. securing clips (2) control-buttons board latch control-buttons board cable...

  • Page 69: Replacing The Control-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-ECD3B5D4-AF82-421F-BEE3-588FF7D348CA Procedure Align the buttons on the control-buttons board with the buttons on the display bezel.

  • Page 70: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 71: Procedure

    GUID-B767856A-17BF-416D-A92F-3B6EC306BDAC Procedure Disconnect the speaker, camera and microphone, and fan cables from the system board. speaker cable camera and microphone cable fan cable Disconnect the display-backlight, optical-drive data, hard-drive data, hard-drive and optical-drive power, and touch-screen board cables from the system board.
  • Page 72 Open the latches and disconnect the control-buttons board cable and display cable from the system board. display-backlight cable control-buttons board cable display cable hard-drive data cable optical-drive data cable hard-drive and optical-drive power cable touch-screen board cable Remove the five screws (M3x5) that secure the system board to the middle- frame base.
  • Page 73 Lift the system board off the middle-frame base. M3x5 screws (5) slots system board middle-frame base...

  • Page 74: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 75: Post-Requisites

    GUID-1DF9953E-550B-4FDA-89A9-F0CC408C5460 Post-requisites Replace the VESA-mount bracket. Replace the processor. Replace the heat sink. Replace the memory modules. Replace the wireless card. Replace the back cover. Replace the stand.

  • Page 76: Removing The Middle-Frame Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-8811A95A-78B1-4766-AC04-F79156C50266 Prerequisites Remove the stand. Remove the back cover.
  • Page 77 Peel the control-buttons board cable from the middle-frame base. touch-screen board cable display-backlight cable hard-drive cable optical-drive data cable middle-frame base routing guides antenna cables (2) camera and microphone cable...
  • Page 78 Remove the 16 screws (M3x5) that secure the middle-frame base to the display assembly. M3x5 screws (16) middle-frame base...
  • Page 79 Remove the four screws (M3x3) that secure the middle-frame base to the display panel. M3x3 screws (4) middle-frame base display assembly Release the middle-frame base from the tabs on the display assembly. Slide the display cable through the slot on the display assembly.
  • Page 80 Lift the middle-frame base off the display assembly. tabs (6) middle-frame base display cable slot...

  • Page 81: Replacing The Middle-Frame Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-4E14A2B9-3740-489D-A9C5-98A89E33DC38 Procedure CAUTION: Ensure that no cables are placed under the middle-frame base.
  • Page 82 Replace the system board. Replace the fan. Replace the heat sink. Replace the wireless card. Replace the hard drive. Replace the optical drive. Replace the back cover. 10 Replace the stand.

  • Page 83: Removing The Rubber Feet

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-80DC2810-EF23-4E50-847D-5989E1D87D91 Prerequisites Remove the stand. Remove the back cover.
  • Page 84 Lift the rubber foot off the display bezel. rubber feet (2) M3x5 screws (2)

  • Page 85: Replacing The Rubber Feet

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-915F0249-50CC-4B0D-A654-B832E90956CD Procedure Align the screw holes on the rubber foot with the screw holes on the display bezel.

  • Page 86: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-098385CD-39BA-4A51-8FE8-4FA4FD342AB3 Prerequisites Remove the stand. Remove the back cover.

  • Page 87: Procedure

    GUID-82B3BFC5-496F-41AF-AD86-0E6C611B7411 Procedure After performing the steps in the prerequisites, we are left with the display assembly. display assembly...

  • Page 88: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-FBEC17A1-151D-4CCA-8460-1687D27B8023 Procedure Place the display assembly on a flat surface. GUID-E993FB19-54F7-4DDD-8B55-503462373D1D...
  • Page 89 15 Replace the back cover. Replace the stand.

  • Page 90: Clearing Forgotten Passwords

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-50A21AA3-0B30-4A3F-8231-5ABCC877E5AE Procedure Remove the stand. Remove the back cover.
  • Page 91 Remove the jumper plug from the password jumper. jumper plug password jumper Replace the back cover. Replace the stand. Turn on the computer and wait till the operating system is fully loaded. Turn off the computer. Remove the stand. 10 Remove the back cover.
  • Page 92 Replace the jumper plug on the password jumper. jumper plug password jumper Replace the back cover. Replace the stand.

  • Page 93: Clearing Cmos Settings

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. GUID-CF4922D5-B45E-43B2-88DF-31DB0CB533BB Prerequisites Remove the stand. Remove the back cover.

  • Page 94: Post-Requisites

    Remove the jumper plug from the CMOS jumper and replace it on the password jumper. CMOS jumper password jumper jumper plug GUID-EB65E68D-F6D7-48AE-9BFF-B96FB2DB2266 Post-requisites Replace the back cover. Replace the stand.

  • Page 95: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 96: Diagnostics

    GUID-6F0857D8-45EB-461C-B4C2-7AFE0D16FFD0 Diagnostics Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 97 The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use. •...

  • Page 98: Getting Help And Contacting Dell

    GUID-8B6ECA9D-83CA-45F7-BD6B-BB1F8EFAF446 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
  • Page 99 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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