Seagate Backup Plus User Manual page 19

Frequently asked ques ons
For help setting up and using your Seagate hard drive, review the frequently asked questions below. For
additional support resources, go to Seagate customer support.
Q: What is the hard drive format for the Backup Plus Hub?
A: Backup Plus Hub is available in two models, Windows and Mac. The Windows model is formatted as NTFS
while the Mac model is formatted as Mac OS extended (Journaled), also known as HFS+. If you are uncertain
of your model, look at the color of the enclosure. The enclosure for Backup Plus Hub for Windows is black
while the enclosure for Mac is white.
Q: Can I use my Seagate hard drive without backup software?
A: Yes, the hard drive does not require any special software to work. The hard drive can be used as
additional storage space to compliment your computer's hard drive. For example, copy videos, photos,
music and documents and then paste them to the Seagate hard drive.
Q: Does it matter which Backup Plus Hub I use with my computer?
A: Backup Plus Hub is available in two models: Windows (formatted as NTFS) and Mac (formatted as Mac OS
Extended (Journaled)). While Mac OS X can read hard drives formatted as NTFS, write access is not available.
Also, Windows cannot read or write to hard drives formatted as Mac OS extended (Journaled). Therefore, it
is recommended that users purchase the Backup Plus Hub model targeted for their computers.
However, you can share files between Windows PCs and Macs by installing the Paragon driver. If you have a
Backup Plus Hub for Windows, install the Paragon driver on your Mac. If you have Backup Plus Hub for Mac,
install the Paragon driver on your Windows PC.
Q: Will my Seagate hard drive's USB 3.0 port work with my computer's USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB
2.0. However, the transfer rates are much slower with USB 2.0.
Q: Can I use my Seagate hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer's USB port.
Some USB hubs are less than efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a power cable.
Please note that USB 2.0 hubs limit your Seagate hard drive's transfer rates to USB 2.0 speeds.
Seagate Backup Plus Hub 12/12/16 19