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Question: Driver is not automatically installed when the mobile broadband device is connected to the PC
(Windows PC only).
Answer 1: Wait several seconds for installation to begin after the system recognizes any new
hardware. If the installer does not automatically activate even after a period of time, remove the
mobile broadband device from the PC and reconnect it.
Answer 2: Install driver manually. See
to install.
Question: Internet connection fails.
Answer 1: Make sure that you are within the service area.
Answer 2: If signal reception is poor, move to where signal reception is good and then reconnect.
Answer 3: The access point might be busy depending on the time of day. Wait a little and then
reconnect.
Answer 4: Activate the Web UI and make sure that network settings are correct.
Question: Transmission fails quickly.
Answer 1: Make sure that the mobile broadband device is properly connected to PC or other device
via Wi-Fi or micro USB cable. If connected via micro USB cable, disconnect from both the mobile
broadband device and the PC or other device and reconnect.
Answer 2: Signal reception might be poor. Check transmission where signal reception is good.
Answer 3: Restart the mobile broadband device.
Answer 4: Check the mobile broadband device battery level. If battery level is low, charge with AC
charger or with PC via micro USB cable. See
Question: Transmissions are slow.
Answer 1: Signal reception might be poor. Check transmission where signal reception is good.
Answer 2: Connection might be poor. Try again after a while.
Question: Forgot PIN / Unknown PIN Unblocking Key (PUK) / USIM card is locked.
Answer: Contact Customer Service.
Question: USIM card is not recognized.
Answer 1: Check whether the USIM card is properly installed. For details, see "XXXXX."
Answer 2: Check the USIM card for damage.
Answer 3: Check the USIM card IC chip for scratches/corrosion.
Answer 4: Dirty USIM card (particularly IC chip) may prevent recognition. Clean gently with a soft
cloth.
Appendix
Software Installation – Windows PC USB Connection
Charge the Battery
for how to charge.
for how
54
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