Repair Or Replacement Policy - DirecTV Universal User Manual

REPAIR OR REPLACEMENT POLICY

If the DIRECTV Universal Remote Control does not function
properly, DIRECTV will, at our sole discretion, repair or replace
the DIRECTV Universal Remote Control, provided that:
a. You are a customer of DIRECTV and your account is in good
standing; and
b. The problem with the DIRECTV Universal Remote Control
was not caused by abuse, mishandling, alteration, accident,
failure to follow operating, maintenance or environmental
instructions set forth in this User Guide, or service performed
by someone other than DIRECTV.
THE DIRECTV UNIVERSAL REMOTE CONTROL IS PRO-
VIDED ON AN AS IS, AS AVAILABLE BASIS, SOLELY
FOR YOUR NON-COMMERCIAL, RESIDENTIAL USE.
DIRECTV DOES NOT MAKE ANY REPRESENTA-
TIONS OR WARRANTIES OF ANY KIND, WHETHER
STATUTORY, EXPRESS OR IMPLIED, REGARDING THE
DIRECTV UNIVERSAL REMOTE CONTROL, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY,
NONINFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE OR IMPLIED WARRANTIES ARISING FROM A
COURSE OF DEALING OR COURSE OF PERFORMANCE.
DIRECTV EXPRESSLY DISCLAIMS ANY REPRESENTA-
TION OR WARRANTY THAT THE DIRECTV UNIVER-
SAL REMOTE CONTROL WILL BE ERROR FREE. NO
ORAL ADVICE OR WRITTEN INFORMATION GIVEN
BY DIRECTV, ITS EMPLOYEES, AND LICENSORS OR
THE LIKE SHALL CREATE A WARRANTY; NOR SHALL
CUSTOMER RELY ON ANY SUCH INFORMATION OR
ADVICE.
UNDER NO CIRCUMSTANCES, INCLUDING NEGLI-
GENCE, SHALL DIRECTV OR ANYONE ELSE INVOLVED
IN ADMINISTERING, DISTRIBUTING, OR PROVIDING
THE DIRECTV UNIVERSAL REMOTE CONTROL BE LI-
ABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOSS OF REVENUES OR INABILITY TO
USE THE DIRECTV UNIVERSAL REMOTE CONTROL,
MISTAKES, OMISSIONS, INTERRUPTIONS, DEFECTS,
FAILURE OF PERFORMANCE, EVEN IF DIRECTV HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.
Because some states do not allow the exclusion or limitation of
liability for consequential or incidental damages, in such states,
DIRECTV's liability is limited to the greatest extent permitted
by law.
Remote Control UG-Philips.indd 28 Remote Control UG-Philips.indd 28
28
7/26/05 11:10:55 AM 7/26/05 11:10:55 AM