Caring For Your Sp400 Smart Lid; Useful Operational Notes; Frequently Asked Questions; Help! My Sp400 Smart Lid Won't Turn On - Thermos SMART LID Product Manual

2. CARING FOR YOUR SP400 SMART LID

• Unplug the USB cord from the lid before washing.
• Wash and rinse the lid and bottle thoroughly before first use and after each use.
Hand washing is required. The product is NOT dishwasher safe.
• DO NOT submerge the lid under water.
• DO NOT use bleach or cleaners containing chlorine on any parts of the product.
• DO NOT use harsh or abrasive scrubbing pads to wash the lid or bottle. Simply use
a soft dish cloth for cleaning.
• Dry off the USB port as much as you can before using.
• For best results, dry off sensor tube after each use.
Warnings:
• NOT FOR USE WITH HOT LIQUIDS: For cold liquids only. Hot liquids may burn or
scald user.
• Dairy or other liquids that spoil easily should not be kept in product for prolonged
periods. Proceed with caution when using the product with quick spoiling contents.
If beverages are left in the container longer than 24 hours, or you suspect spoilage,
use caution when opening the container.
the container to build, possibly leading to the forceful ejection of the stopper or
contents. In such circumstances, before attempting to open the container, ENSURE
THE OPENING IS POINTED AWAY FROM THE USER OR OTHER PERSONS TO
AVOID INJURY.
• DO NOT use to store or carry carbonated drinks or dry ice. This may cause the lid,
stopper, and contents to eject forcefully or leak.
• DO NOT use product in microwave, on stove top, or in any type of oven.
• DO NOT overfill the bottle: Leave space at top of bottle for lid, straw (if present) and
stopper (if present), to avoid overflow.
• DO NOT use tools or devices to force the container to open.
• If you are unable to open the container by hand, do not open it and dispose of it at
your local waste facility.
• NOT RECOMMENDED FOR USE BY CHILDREN UNDER AGE 13. Children 13 and
older should only use with adult supervision.
Spoilage can cause pressure inside
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3. USEFUL OPERATIONAL NOTES

• The sensor tube will measure the water level when the bottle is placed upright and level
is stable.
• That level will take approximately 3 seconds to update when a sip is taken.
• The app includes a representation showing the approximate level of water in the bottle.
• The app organizes your water intake into sessions. Filling the bottle will start a new
session and will take approximately 10 seconds to update in the app.
• A new session will start at midnight if any water is left in the bottle at that time and that
session will show 12:00 am as the start time.
• The sensor tube can also measure the temperature of the liquid in the bottle. Temperature
may take approximately 5 minutes to stabilize depending on change in temperature, this
is due to the sensing tube temperature normalizing.
• If you pour out any water, the app will record this as water you consumed.
• If you do not want poured out water recorded, you are able to utilize the "Remove This
Session" from the activity view. It will remove the entire session from your dashboard and
in your activity view.

4. FREQUENTLY ASKED QUESTIONS

The following information covers some of the most common frequently asked questions of the
Thermos Connected Hydration Bottle with Smart Lid. If you need further assistance, please
®
contact a member of our Customer Support Team at 1-800-831-9242.

4.1 Help! My SP400 smart lid won't turn on.

If your SP400 smart lid is brand new, please be sure to plug the USB cord into the back of
the lid and into a power source such as a power outlet, computer, or cell phone charger.
The battery may be too low. To recharge, plug the USB cord into the back of the lid and into
a power source such as a power outlet, computer, or cell phone charger and let your smart
lid charge for 2-3 hours.
If you are still unable to turn on your SP400 smart lid, please contact our Customer Support
Team for further assistance by calling 1-800-831-9242.
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