Before Requesting Service - Philips DVD940 Owner's Manual

Before requesting service

Symptom
No power
No picture
Distorted picture
Completely distorted picture
or no color with player menu.
Distorted or Black/White picture with DVD or The disc format does not match your TV's video signal (PAL/NTSC).
Video CD.
No sound
Distorted sound from HiFi amplifier.
No audio at digital output.
Disc can't be played.
No return to start-up screen when
disc is removed.
The player does not respond to
the remote control.
Buttons do not work.
Player does not respond to all operating
commands during playback.
If it appears that the DVD-Video player is faulty, first consult this
checklist. It may be that something has been overlooked. Under no
circumstances attempt to repair the system yourself; this will invalidate
the warranty.
Look for the specific symptom(s).Then perform only the actions listed
to remedy the specific symptom(s).
Remedy
Check if both plugs of the mains cord are properly connected.
Check if there is power at the AC outlet by plugging in another appliance.
Check if the TV is switched on.
Check the video connection.
Check the disc for fingerprints and clean with a soft cloth, wiping from
centre to edge.
Sometimes a small amount of picture distortion may appear .This is not
a malfunction.
If the picture is distorted completely or if the picture rolls vertically,
make sure the NTSC/PAL setting at the DVD player matches the video
signal of your television.
If your TV video signal is NTSC, select the NTSC setting at the DVD
player.
If your video signal is PAL, select the PAL setting.- see NTSC/PAL
SETTINGS.
Check audio connections.
If you are using a HiFi amplifier, try another sound source.
Check to make sure that no audio connections are made to the
amplifier phono input.
Check the digital connections.
Check the settings menu to make sure the digital output is set to ALL or
PCM.
Check if the audio format of the selected audio language matches your
receiver capabilities.
Ensure the disc label is facing up.
Clean the disc.
Check if the disc is defective by trying another disc.
Check to see if the disc is defective, badly scratched or warped (not flat)
Reset by switching the player off, then on again.
Check to see if the program requires another disc to be loaded.
Aim the remote control directly at the sensor on the front of the player.
Remove any obstacles between the player and the remote control.
Inspect or replace the batteries in the remote control.
Set the player in standby by using the STANDBY button on the front of
the player. Press standby-on again to set the player back to ON.
Operations are not permitted by the disc. Refer to the instructions of
the disc.
BEFORE REQUESTING SERVICE 35