Troubleshooting - Motorola MBP81SN User Manual

6. Troubleshooting

Problem
Category
Account I am unable to login
even after registration.
Account I receive an error
message saying: "E-
mail ID is not
registered".
Account What do I do if I forget
my password?
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
Function Why the App shows
Open even though the
Device is closed??
Setting Up While I am adding a
new Device to my
account, I am not able
to find any Device to
add.
Troubleshooting
Problem
Description / Error
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An e-mail will be
sent to your registered e-mail address.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your e-mail
account.
Please make sure that the maximum
gap between the Sensor Unit and
Magnet Unit is 1/3" (10mm). More
than that, it will considered as Open.
If you are trying to add a Device which
has previously been added into your
account or another account, you will
first have to reset the Device. This can
be done by pressing and holding the
PAIR/RESET button at the bottom of
the Device for 7 seconds.
19