Quick Tips; Sequence To Restart Your Network; Wifi Settings; Network Settings - NETGEAR Orbi User Manual

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

When you restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.

WiFi Settings

Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the
router match. The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device's
MAC address to the router's access list.

Network Settings

Make sure that the network settings of the computer are correct. Wired and wirelessly
connected computers must use network (IP) addresses on the same network as the router.
The simplest way to do this is to configure each computer to obtain an IP address
automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the computer
initially registered on the account. You can view the MAC address on the Attached Devices
page.

The Router and Satellite Do Not Sync

If you are experiencing difficulty syncing the router and the satellite, we recommend that you
move the satellite into the same room as the router during the sync. Then move the satellite
to a different location.
To sync the router and the satellite:

1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait for the satellite's ring LED to light solid white or magenta.
Orbi High-Performance AC3000 Tri-band WiFi System
Troubleshooting
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