Page 1 BladeCenter HS22V Type 7871 and 1949 Problem Determination and Service Guide...
Page 3 BladeCenter HS22V Type 7871 and 1949 Problem Determination and Service Guide...
Page 4 Before using this information and the product it supports, read the general information in “Notices” on page 229, the Warranty Information document, the IBM Safety Information, and IBM Systems Environmental Notices and User Guide documents on the IBM Documentation CD.
Page 5: Table Of Contents
Power error messages . 171 blade server components..49 Power problems . 174 Installation guidelines . . 49 Removable-media drive problems . 177 System reliability guidelines . . 50 © Copyright IBM Corp. 2014...
Page 6 ServerGuide problems . . 178 How to send DSA data to IBM . 226 Software problems. . 178 Creating a personalized support web page . 226 Universal Serial Bus (USB) port problems . . 180 Software service and support .
Page 7: Safety
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2014...
Page 8 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Bu ürünü kurmadan önce güvenlik bilgilerini okuyun. BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 9: Guidelines For Trained Service Technicians
Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the system for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
Page 10: Safety Statements
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 11 Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous.
Page 12 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 13 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 14 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.
Page 15 Rack Safety Information, Statement 2 DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet. v Always install the heaviest devices in the bottom of the rack cabinet.
Page 16 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 17: Chapter 1. Start Here
Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your blade server.
Page 18 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your blade server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.
Page 19: Undocumented Problems
Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, go to http://www.ibm.com/supportportal. 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
Page 20 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 21: Chapter 2. Introduction
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 22: Related Documentation
Integrated Management Module User's Guide This document is in PDF on the IBM website. This document explains how to use the functions of the IMM installed in an IBM server. The IMM works with IBM System x Server Firmware to provide systems-management capability for System x and BladeCenter servers.
Page 23: Notices And Statements In This Document
You can also find documentation related to BladeCenter products at http://publib.boulder.ibm.com/infocenter/bladectr/documentation/index.jsp. IBM Redbooks publications are developed and published by the IBM International Technical Support Organization (ITSO). The ITSO develops and delivers skills, technical know-how, and materials to IBM technical professionals, Business Partners, clients, and the marketplace in general.
Page 24: Features And Specifications
Features and specifications Use this table to view specific information about the blade server, such as blade server hardware features and the dimensions of the blade server. Notes: 1. Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. 2.
Page 25 Table 1. Features and specifications Microprocessor: Supports up to two Memory: Drives: Supports up to two solid state multi-core Intel Xeon microprocessors v 18 dual inline memory module drives (SSD) Note: Use the Setup utility to (DIMM) connectors Size: determine the type and speed of the v Type: Very Low Profile (VLP) v Height: 24.5 cm (9.7 inches) (6U) microprocessors in the blade server.
Page 26: Blade Server Controls And Leds
If there is no response when you press the KVM select button, you can use the Advanced-Management-Module Web interface to determine whether local control has been disabled on the blade server. See http://www.ibm.com/systems/ management/ for more information. Notes: 1.
Page 27 Advanced-Management- Module event log. The information LED can be turned off through the ® Advanced-Management-Module CLI, SNMP, or Web interface or through IBM Director Console. For more information about the Advanced-Management-Module Web interface, see http://www.ibm.com/systems/management/. For more ®...
Page 28 Advanced-Management-Module Web interface. NMI button (recessed): The nonmaskable interrupt (NMI) dumps the partition. Use this recessed button only as directed by IBM Support. Note: You can also send an NMI event to the selected blade server remotely using the AMM. For more information, see the BladeCenter Advanced Management Module User's Guide.
Page 29: Turning On The Blade Server
4 seconds to turn off the blade server. v The management module can turn off the blade server through the Advanced-Management-Module Web interface. For additional information, see the IBM BladeCenter Advanced Management Module User's Guide or go to http://www.ibm.com/systems/management/ for more information. Chapter 2. Introduction...
Page 30: System-Board Layouts
System-board layouts Use this layout to locate connectors, LEDs and switches on the system board of the blade server. The following illustrations show the connectors, LEDs, and switches on the system board. The illustrations in this document might differ slightly from your hardware. Blade server connectors Use this information to locate blade server system-board components and connectors for optional devices.
Page 31: System-Board Switches
System-board switches Use this information to locate and define system-board switches in the blade server. The following illustration shows the location of the light path diagnostics switch on the system board. The following table describes the function of each switch in the switch blocks (SW1 and SW3).
Page 32 Switch number Description Switch setting Definition SW1 - 5 Boot block recovery The default position is When the switch is on off, allowing the blade it allows the blade server to boot from the server to boot using primary UEFI the backup UEFI.
Page 33: System-Board Leds
System-board LEDs Use this information to locate system-board LEDs in the blade server. The following illustration shows the LEDs on the system board. H8 Heartbeat Battery IMM Heartbeat Microprocessor 2 error LED error LED Connector pannel CIOv error LED error LED DIMM 10 - 18 error LED DIMM 1 - 9...
Page 34 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 35: Chapter 3. Configuring The Blade Server
36 for more information. v IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of server setup, including discovery, update, and configuration.
Page 36: Using The Setup Utility
KVM select button on the blade server (see “Blade server controls and LEDs” on page 10 for information). v If you are managing the blade server from a remote location, see the IBM BladeCenter Advanced Management Module User's Guide, IBM BladeCenter Advanced Management Module Command-Line Interface Reference Guide, or IBM BladeCenter Serial over LAN Setup Guide for information and instructions.
Page 37 – Memory Select this choice to view or change the memory settings. – Devices and I/O Ports Select this choice to view or change assignments for devices and input/output (I/O) ports. You can configure the remote console redirection, enable or disable integrated Ethernet controllers, and the SAS controller. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device).
Page 38 – Trusted Platform Module (TPM) Select this choice to view and configure TPM settings. v Date and Time Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second). This choice is on the full UEFI Setup Utility menu only. v Start Options Select this choice to view or change the start options, including the startup sequence, keyboard NumLock state, PXE boot option, and PCI device boot...
Page 39: Using Passwords
v Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings. v Exit Setup Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.
Page 40: Following Files Are Required
Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 41: Access Method
ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. v Remote LAN access, type the command: Note: When using the remote LAN access method to access IMM using the LAN from a client, the host and the imm_external_ip address are required parameters.
Page 42: Updating The Dmi/Smbios Data
UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
Page 43 Note: IBM provides a method for building a bootable media. You can create a bootable media using the Bootable Media Creator (BoMC) application from the Tools Center Web site. In addition, the Windows and Linux based tool kits are also available to build a bootable media. These tool kits provide an...
Page 44: Imm_User_Id
The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details.
Page 45: Using The Serverguide Setup And Installation Cd
To download the free image, click IBM Service and Support Site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is in this document. The ServerGuide program performs the following tasks:...
Page 46: Setup And Configuration Overview
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM blade server model. The setup program provides a list of tasks that are required to set up the blade server.
Page 47 Important: The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, mouse, and removable-media drives. The BladeCenter unit uses USB for internal communication with these devices. Chapter 3. Configuring the blade server...
Page 48 IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support/.
Page 49: Using The Pxe Boot Agent Utility Program
IBM periodically makes UEFI code, service processor firmware, and diagnostic firmware updates available for the blade server and the BladeCenter unit. Before you install the blade server in a BladeCenter unit, go to http://www.ibm.com/ systems/support/ to download the latest firmware for the BladeCenter unit and the blade server.
Page 50: Configuring Uefi Compatible Devices
Configuring UEFI compatible devices Use this information to configure UEFI compatible devices. Your IBM BladeCenter HS22V Type 7871 and 1949 blade server is UEFI compatible. UEFI compatible expansion cards can be configured through the Setup utility. To configure a UEFI compatible expansion card, complete the following steps: Note: Before configuring a UEFI compatible device, it is recommended to update the firmware for your blade server.
Page 51: Configuring A Raid Array
You can use two storage drives in the blade server to implement and manage RAID level-0 (striping) or RAID level-1 (mirror) arrays in operating systems that are listed on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. For the blade server, you must configure the RAID by using the LSI Configuration Utility program.
Page 52: Using The Lsi Logic Configuration Utility Program
Because the IMM might obtain a random IP address for the LAN over USB interface, the IBM Advanced Settings Utility (ASU) and firmware flash utilities, DSA, and the IBM Director Agent use the Service Location Protocol (SLP) to discover the IMM IP address. These tools perform an SLP multicast discovery on the LAN over USB interface.
Page 53: Resolving Conflicts With The Imm Lan Over Usb Interface
USB interface is an internal interface, so this interface does not work for external communications with other systems in the cluster. Resolving conflicts with the IMM LAN over USB interface Use this information to resolve LAN over USB conflicts with network configurations and applications.
Page 54: Configuring The Lan Over Usb Interface Manually
LAN over USB manually, use one of the following processes. For more information about LAN over USB configuration on different operating systems, see the IBM white paper Transitioning to UEFI and IMM on the IBM web site (see “Related documentation” on page 6 for information on how to find publications for your blade server).
Page 55 Network Adapters. 11. Open a command prompt, type ipconfig, and press Enter. The local area connection for the IBM USB RNDIS appears with an IP address in the range of 169.254.xxx.xxx with a subnet mask set to 255.255.0.0.
Page 56 ifconfig IMM_device_name 169.254.1.102 netmask 255.255.0.0 This interface is configured to come up with an IP address in the 169.254.xxx.xxx range each time that the operating system is booted. BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 57: Chapter 4. Parts Listing, Types 7871 And 1949
HS22V Types 7871 and 1949 blade server. For an updated parts listing on the Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 58 Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 59 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Microprocessor, Intel Xeon E5630 2.53 GHz/5.86GTps 49Y7052 QPI/1066MHz-12MB 80W (quad core) Microprocessor, Intel Xeon E5649 2.53 GHz/1333Mhz-12MB 81Y5955 80W (six core) (models B6x, E2x, D4x, 91x, and 92x) Microprocessor, Intel Xeon E5640 2.66 GHz/5.86GTps QPI/1066MHz-12MB 80W (quad core) (models G4x, GDx, and 49Y7051...
Page 60 44W4472 (option) Expansion card, Broadcom 10 Gb Gen 2 2-port Ethernet 46M6169 Expansion Card (CFFh) (option) Expansion card, Emulex Virtual Fabric Adapter (CFFh) for IBM 49Y4239 BladeCenter (option) Expansion card, Emulex 10GbE Virtual Fabric Adapter 90Y3569 Advanced II (CFFh) (Models D4x and 91x)
Page 61 Expansion card, QLogic 2-port 10Gb Converged Network 42C1832 Adapter (CFFh) (Model 92x) ServeRAID MR10ie CIOv expansion card (option) 88Y6397 Alcohol Wipe Kit, Canada, Eng/Fr 59P4739 IBM USB key for VMware ESXi 42D0545 Jumper, 12V 46M6763 Kit, miscellaneous parts (all models) 59Y6432 Label, system service...
Page 62 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Windows Server 2008 R2 Foundation (1 CPU), Traditional 81Y2012 Chinese Windows Server 2008 R2 Foundation (1 CPU), Korean 81Y2013 Windows Server 2008 R2 Foundation (1 CPU), Czech 81Y2014 Windows Server 2008 R2 Standard (1-4 CPU, 5 CAL), 81Y2015...
Page 63 Windows Storage Server 2008 R2 Standard, multilingual 95Y3213 Windows Storage Server 2008 R2 Enterprise, multilingual 95Y3214 Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable parts are available for purchase from the retail store. Table 2. Consumable parts Consumable...
Page 64 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 65: Chapter 5. Removing And Replacing Blade Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.
Page 66: System Reliability Guidelines
For a list of supported optional devices for the blade server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. System reliability guidelines Use this information to make sure that the blade server meets the proper cooling and reliability guidelines.
Page 67: Returning A Device Or Component
v While the device is still in its static-protective package, touch it to an unpainted metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the device for at least 2 seconds.
Page 68: Removing The Blade Server From The Bladecenter Unit
Removing the blade server from the BladeCenter unit Use these instructions to remove the blade server from the BladeCenter unit. The following illustration shows how to remove a single-width type of blade server or blade filler from a Type 8677 BladeCenter unit. The appearance of your BladeCenter unit might be different;...
Page 69: Installing The Blade Server In A Bladecenter Unit
Installing the blade server in a BladeCenter unit Use these instructions to install the blade server in a BladeCenter unit. The following illustration shows how to install a blade server into a BladeCenter unit. The appearance of your BladeCenter unit might be different; see the documentation for your BladeCenter unit for additional information.
Page 70 blade server, expansion unit, or blade filler. Do not operate a BladeCenter unit for more than 1 minute without a blade server, expansion unit, or blade filler in each blade bay. 3. Make sure that the release handles on the blade server are in the open position (perpendicular to the blade server).
Page 71: Removing And Replacing Tier 1 Customer Replaceable Units (Crus)
Removing and replacing Tier 1 customer replaceable units (CRUs) Use this information for removing and replacing Tier 1 CRUs. Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 72: Closing The Blade Server Cover
Closing the blade server cover Use these instructions for information about how to close the blade server cover. Attention: You cannot insert the blade server into the BladeCenter unit until the cover is installed and closed or an expansion unit is installed. Do not attempt to override this protection.
Page 73: Removing An Optional Expansion Unit
Removing an optional expansion unit Use these instructions to remove the optional expansion unit from the blade server. To remove an optional expansion unit, complete the following steps: Expansion unit Blade server cover release Blade server cover release 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 49.
Page 74: Installing An Optional Expansion Unit
Installing an optional expansion unit Use these instructions to install an optional expansion unit. The optional expansion units supported for this blade server are the PCI Express I/O expansion unit. Attention: If a horizontal combination-form-factor (CFFh) expansion card is installed on the blade server system board, you cannot install an optional expansion unit.
Page 75: Removing The Bezel Assembly
Removing the bezel assembly Use this information to remove the bezel assemble from the blade server. The following illustration shows how to remove a bezel assembly from a blade server. Note: 1. The illustrations in this document might differ slightly from your hardware. To remove the bezel assembly, complete the following steps.
Page 76: Installing The Bezel Assembly
Installing the bezel assembly Use this information to install a bezel assembly in the blade server. Note: 1. The following illustration shows how to install a bezel assembly in a blade server. 2. The illustrations in this document might differ slightly from your hardware. To install the bezel assembly, complete the following steps.
Page 77: Removing A Ssd Storage Drive
Removing a SSD storage drive Use this information to remove an SSD storage drive. The blade server has two SSD storage bays. To remove an SSD storage drive, complete the following steps. SSD Storage drive 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 49.
Page 78: Installing A Ssd Storage Drive
Installing a SSD storage drive Use these instructions to install an SSD storage drive into the blade server. The blade server has two SSD storage bays for installing SSD storage drives. One storage drive might already be installed in the blade server in storage bay 0. If the blade server is equipped with one storage drive, you can install an additional drive in storage bay 1.
Page 79: Removing A Memory Module
Removing a memory module Use this information to remove a memory module from the blade server. The following illustration shows how to remove a DIMM from the blade server. This information also applies to removing a DIMM filler. DIMM Retaining clip To remove a DIMM, complete the following steps.
Page 80: Installing A Memory Module
The blade server supports very low profile (VLP) DDR3 DIMMs with error code correction (ECC). For a current list of supported DIMMs for the blade server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. After you install or remove a DIMM, you must change and save the new configuration information by using the Setup utility.
Page 81 Table 3. System memory configuration for independent channel mode (1 microprocessor) (continued) DIMM connector Installed memory DIMMs 1. Not supported when a quad-rank DIMM is installed. Chapter 5. Removing and replacing blade server components...
Page 82 Table 4. System memory configuration for independent channel mode (2 microprocessors) DIMM connector Installed memory DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs 1. Not supported when a quad-rank DIMM is installed. BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 83 v Mirrored channel mode: In mirrored channel mode, channels 2 is not used. The memory contents on channel 0 are duplicated in channel 1. The effective memory available to the system is only half of that installed. The maximum available memory (with 16 GB dual-rank DIMMs) is 48 GB for a single-microprocessor system and 96 GB for a dual-microprocessor system.
Page 84 v Spare channel mode: In Spare Channel Mode, channel 2 is the spare of the active channels 0 and 1. Channel 5 is the spare of the active channels 3 and 4. The spare channel is not available as active memory. When using spare channel mode, two-thirds of the installed memory is available as active memory.
Page 85 To install a DIMM, complete the following steps: 1. Locate the DIMM connectors (see “Blade server connectors” on page 14). Determine which DIMM connectors you will be installing memory into. 2. If you are installing a DIMM in DIMM connectors ten through eighteen, remove the front bezel (see “Removing the bezel assembly”...
Page 86: Removing A Usb Flash Key
Removing a USB Flash key Use this information to remove a USB Flash key from the blade server. The following illustration shows the removal of a USB Flash key from the blade server. To remove the USB Flash key, complete the following steps. 1.
Page 87: Installing A Usb Flash Key
Installing a USB Flash key Use these instructions to install a USB Flash key in the blade server. The following illustration shows the installation of the USB Flash key. To install a USB module, complete the following steps: 1. If a CIOv expansion card is installed, remove the expansion card (see “Removing a CIOv-form-factor expansion card”...
Page 88: Installing The Battery
Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 89 1. The following illustration shows how to install the battery in the system board. 2. The illustrations in this document might differ slightly from your hardware. To install the battery, complete the following steps: 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 49.
Page 90: Removing An I/O Expansion Card
Removing an I/O expansion card The following sections describe how to remove the following expansion cards: v vertical-combination-I/O (CIOv) v horizontal-combination-form-factor (CFFh) v CIOv storage interface card Removing a CIOv-form-factor expansion card Use these instructions to remove a CIOv-form-factor expansion card from the blade server.
Page 91 6. Locate the CIOv expansion connector (see “Blade server connectors” on page 14). Retaining clips Expansion card 7. Using your fingers, move the retaining clips away from the CIOv card; then, lift the card out of the connector. Removing a horizontal-combination-form-factor expansion card Use these instructions to remove a horizontal-combination-form-factor expansion card from the blade server.
Page 92: Removing A Storage Interface Card
7. Use your fingers to hold the edge of the CFFh expansion card where it connects to the blade expansion connector; then, lift up on the card. 8. Pull the card away from the expansion-card standoff. Removing a storage interface card Use this information to remove a storage interface card from the blade server.
Page 93 Retaining clips Expansion card b. Gently push the retaining clips away from the expansion card; then, lift the card out of the expansion-card connector. c. Remove the cable from the storage interface card by holding the card in one hand; then, use your other hand to pull the cable away from the card. When pulling the cable, make sure that you hold the cable where there is a blue touchpoint.
Page 94: Installing An I/O Expansion Card
Setup utility by selecting System Settings and Devices and I/O Ports. v Ethernet Expansion Card (CIOv) for IBM BladeCenter v QLogic 4 Gb Fibre Channel Expansion Card (CIOv) for IBM BladeCenter v SAS Connectivity Card (CIOv) for IBM BladeCenter...
Page 95 Setup utility by selecting System Settings and Devices and I/O Ports. v 2/4 Port Ethernet Expansion Card for BladeCenter v Broadcom 10 Gb 2-port Ethernet Expansion Card (CFFh) for IBM BladeCenter v Broadcom 10 Gb 4-port Ethernet Expansion Card (CFFh) for IBM BladeCenter To install a CFFh expansion card, complete the following steps: 1.
Page 96: Installing A Storage Interface Card
4. Orient the expansion card and slide the slots at the back end of the card onto the pins on the expansion-card standoff; then, gently pivot the card into the blade server expansion connector. 5. Firmly press on the indicated locations to seat the expansion card. Note: For device-driver and configuration information to complete the installation of the expansion card, see the documentation that comes with the expansion card.
Page 97 2. Touch the static-protective package that contains the storage interface card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the storage interface card from the package. 3.
Page 98: Removing And Replacing Tier 2 Customer Replaceable Units (Crus)
Use this information for removing and replacing Tier 2 CRUs. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 99: Removing An Ssd Storage Tray
Removing an SSD storage tray Use this information to remove an SSD storage tray. The blade server has an SSD drive tray which contains two SSD storage bays for installing SSD storage drives. To remove an SSD storage tray, complete the following steps.
Page 100 1. Identify the location on the blade server where the SSD drive tray will be installed (see “Blade server connectors” on page 14). 2. Touch the static-protective package that contains the drive tray to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...
Page 101: Removing And Replacing Field Replaceable Units
Note: The microprocessor and heat sink assembly are both field-replaceable units (FRUs) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 227. To remove a microprocessor, complete the following steps.
Page 102 4. If an optional expansion unit is installed, remove the expansion unit (see “Removing an optional expansion unit” on page 57). 5. Locate the microprocessor that will be removed (see “Blade server connectors” on page 14). 6. If you are removing microprocessor 2, remove the bezel (see “Removing the bezel assembly”...
Page 103 Handle Installation tool 12. Place the microprocessor installation tool down over the microprocessor, aligning the holes on the tool with the screws on the microprocessor bracket. Note: The alignment holes on the tool will not sit flush on the microprocessor bracket screws.
Page 104: Installing A Microprocessor And Heat Sink
Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink in the blade server. The following illustration shows how to install a microprocessor and heat sink in the blade server. Heat sink Microprocessor 1 and heat sink Microprocessor heat sink filler...
Page 105 3. If a dust cover is installed over the microprocessor socket, lift the dust cover from the socket and store it in a safe place. 4. Install the microprocessor in the microprocessor installation tool. a. Remove the static-protective bag and the foam surrounding the bag from the box.
Page 106 Microprocessor Alignment marks Microprocessor socket Microprocessor retainer b. Align the installation tool with the microprocessor socket as shown in the following illustration. Installation tool Microprocessor Alignment pins c. Twist the handle on the microprocessor tool counterclockwise to insert the microprocessor into the socket. Handle Installation tool Attention:...
Page 107 7. Rotate the locking lever on the microprocessor socket to the closed and locked position. Make sure that the lever is secured in the locked position by pressing the tab on the microprocessor socket. 8. If you are reinstalling a heat sink that were removed from the blade server, complete the following steps: Attention: a.
Page 108: Thermal Grease
a. If you installed microprocessor 1, install the memory module into DIMM connector 1 (see “Installing a memory module” on page 64). b. If you installed microprocessor 2, install the memory module into DIMM connector 10 (see “Installing a memory module” on page 64). 11.
Page 109 Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 mL) of the grease will remain in the syringe. 6. Continue with step 5 on page 89. Chapter 5. Removing and replacing blade server components...
Page 110: Removing The System-Board Assembly
Use this information to remove the system-board assembly from the blade server. Attention: The system-board assembly is a field-replaceable unit (FRU) and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 227.
Page 111: Installing The System-Board Assembly
Use this information to install the system-board assembly in the blade server. Attention: The system-board assembly is a field-replaceable unit and must be replaced by a trained service technician. To contact an IBM service representative, see “Hardware service and support” on page 227.
Page 112 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 113: Chapter 6. Diagnostics
I/O modules, removable-media drives, and the blade servers, while the operating system is running. For documentation and download information for DSA, see http://www.ibm.com/systems/ management/. For more information about diagnostic programs and error messages, see “Dynamic system analysis diagnostic programs and messages” on...
Page 114: Post
(UEFI) configuration The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the information locally through a generated text report file.
Page 115: Error Logs
Error logs Error codes and messages are displayed in the following types of event logs: v POST event log: This log contains the three most recent error codes and messages that were generated during POST. You can view the POST event log through the Setup utility.
Page 116 Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 117: Imm Error Messages
Use this information to resolve IMM error messages. The following table lists IMM error messages and suggested actions to correct the detected problems. Note: An updated list of IMM error messages and corrective actions are available on the IBM website at http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?lndocid=MIGR-5079338&brandind=5000008. Chapter 6. Diagnostics...
Page 118 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 120 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 121 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 122 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 123 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 124 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 125 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 126 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 127 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 128 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 130 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 131 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 132 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 133 0x806F010C Error Group 1 (All DIMMs) 1. Refer to TIP H21455 for minimum code level. uncorrectable ECC memory 2. Check the IBM support website for an applicable error retain tip or firmware update that applies to this memory error. 3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10.
Page 134 0x806F010C Error Group 1 (DIMM Status) 1. Refer to TIP H21455 for minimum code level. uncorrectable ECC memory 2. Check the IBM support website for an applicable error retain tip or firmware update that applies to this memory error. 3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10.
Page 135 0x806F010C Error Group 1 (DIMM Status) 1. Refer to TIP H21455 for minimum code level. uncorrectable ECC memory 2. Check the IBM support website for an applicable error retain tip or firmware update that applies to this memory error. 3. Manually re-enable all affected memory modules if the server firmware version is older than UEFI v1.10.
Page 136 0x806F010C Error Group 1 (One of the DIMMs) 1. Refer to TIP H21455 for minimum code level. uncorrectable ECC memory 2. Check the IBM support website for an applicable error retain tip or firmware update that applies to this memory error.
Page 137 Memory device X (DIMM X 1. Refer to TIP H21455 for minimum code level. Status) uncorrectable ECC 2. Check the IBM support website for an applicable memory error [Note: X=1-18] retain tip or firmware update that applies to this memory error.
Page 138 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 139 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 140 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 141 Memory device X (DIMM X 1. Refer to TIP H21455 for minimum code level. Status) memory scrub failed 2. Check the IBM support website for an applicable [Note: X=1-16] retain tip or firmware update that applies to this memory error.
Page 142 0x806F030C, or 0x806F050C), follow the procedure for that event and restart the server. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in...
Page 143 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 144 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 145 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 146 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 147 Group 1 (All DIMMs) 1. Refer to TIP H21455 for minimum code level. correctable ECC memory error 2. Check the IBM support website for an applicable logging limit reached retain tip or firmware update that applies to this memory error.
Page 148 Group 1 (DIMM Group Sta) 1. Refer to TIP H21455 for minimum code level. correctable ECC memory error 2. Check the IBM support website for an applicable logging limit reached retain tip or firmware update that applies to this memory error.
Page 149 Group 1 (DIMM Status) 1. Refer to TIP H21455 for minimum code level. correctable ECC memory error 2. Check the IBM support website for an applicable logging limit reached retain tip or firmware update that applies to this memory error.
Page 150 Group 1 (One of the DIMMs) 1. Refer to TIP H21455 for minimum code level. correctable ECC memory error 2. Check the IBM support website for an applicable logging limit reached retain tip or firmware update that applies to this memory error.
Page 151 Memory device X (DIMM X 1. Refer to TIP H21455 for minimum code level. Status) correctable ECC memory 2. Check the IBM support website for an applicable error logging limit reached retain tip or firmware update that applies to this [Note X = 1-18] memory error.
Page 152 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 153 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 154 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 155 Complete the following steps: 1. Check the IBM support website for an applicable firmware update that applies to the blade server. 2. Restart IMM and verify the IMM is running the correct firmware level after firmware update.
Page 156 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 157 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 158 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 159 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 160: Post Error Codes
POST error codes Use this information to diagnose and resolve POST error codes for the blade server. The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 161 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 162 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 163 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 164 1. If the memory module was disabled due to a memory fault, follow the procedure for that event and restart the server. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in...
Page 165 0051003 Uncorrectable DIMM error 1. Refer to TIP H21455 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
Page 166 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 167 0058001 PFA threshold exceeded. 1. Refer to TIP H21455 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Swap the affected DIMMs (as indicated by the...
Page 168 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 169 0058008 DIMM failed memory test 1. Refer to TIP H21455 for minimum code level. 2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 3. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
Page 170 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 171 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 172 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 173 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 174 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 175 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 176 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 177 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 178 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 179: Checkout Procedure
Checkout procedure Use this information to perform the checkout procedure for the blade server. The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the blade server. About the checkout procedure Use this information to run diagnostics, locate error codes, and identify device errors for the blade server.
Page 180: Troubleshooting Tables
If the part is a FRU, the part must be replaced by a trained service technician. See “Removing and replacing field replaceable units” on page 85. Or contact an IBM service representative, see “Hardware service and support” on page 227. The server is hung while the 1.
Page 181: Storage Drive Problems
Storage drive problems Use this information to resolve storage drive problems. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 182: Keyboard Or Mouse Problems
v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 183: Memory Problems
Memory problems Use this information to diagnose and resolve memory problems with the blade server. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 184: Monitor Or Video Problems
Monitor or video problems Use this information to diagnose and resolve monitor or video errors. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. The video monitor is a shared BladeCenter unit resource. First, make sure that the video monitor is assigned to the blade server;...
Page 185: Network Connection Problems
Network connection problems Use this information to diagnose and resolve network connection errors. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. The blade server connects to the network by using shared BladeCenter unit resources.
Page 186: Optional-Device Problems
An IBM optional device that 1. Make sure that: was just installed does not v The device is designed for the blade server. See http://www.ibm.com/ work. servers/eserver/serverproven/compat/us/. v You followed the installation instructions that came with the device and the device is installed correctly.
Page 187: Power Error Messages
Power error messages Use this information to diagnose and resolve power error messages for the blade server. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Power to the blade server is provided by shared BladeCenter unit resources.
Page 188 v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 189 v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 190: Power Problems
Power problems Use this information to diagnose and resolve power problems for the blade server. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 191 v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 192 v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 193: Removable-Media Drive Problems
20. 4. For SAS storage drive problems, make sure that the correct device driver is installed. For the latest device drivers, go to http://www.ibm.com/systems/ support/. 5. Reseat the battery - See “Removing the battery” on page 71 and “Installing the battery”...
Page 194: Serverguide Problems
ServerGuide problems Use this information to locate ServerGuide problems and suggested actions. The following table lists problem symptoms and suggested solutions. Symptom Suggested action The ServerGuide Setup and v Make sure that the CD drive is associated with the blade server that you are Installation CD will not start.
Page 195 v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Page 196: Universal Serial Bus (Usb) Port Problems
The operating system supports USB devices. v The correct USB device driver is installed. For the latest device drivers, go to http://www.ibm.com/support/. 4. (Trained service technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 94 and “Installing the system-board assembly”...
Page 197: Light Path Diagnostics
Light path diagnostics Use this information as an overview of light path diagnostics. Light path diagnostics is a system of LEDs on the control panel and on various internal components of the blade server. When an error occurs, LEDs can be lit throughout the blade server to help identify the source of the error.
Page 198 The following illustration shows the locations of the system-board error LEDs. H8 Heartbeat Battery IMM Heartbeat Microprocessor 2 error LED error LED Connector pannel CIOv error LED error LED DIMM 10 - 18 error LED DIMM 1 - 9 error LED IMM error Microprocessor 1 Light path...
Page 199: Light Path Diagnostics Leds
Light path diagnostics LEDs Use this information to diagnose and resolve possible errors displayed by the light path diagnostic LEDs. The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional expansion unit and suggested actions to correct the detected problems.
Page 200 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are CRUs and which components are FRUs.
Page 201: Dynamic System Analysis Diagnostic Programs And Messages
The Dynamic System Analysis (DSA) Preboot diagnostic programs are the primary method of testing the major components of the server. DSA is a system information collection and analysis tool that you can use to provide information IBM service and support to aid in the diagnosis of the system problems.
Page 202: Running The Diagnostic Programs
You can output all of the collected XML file that you can send to the IBM service and support, view the information locally through a generated text report file, or copy the log to a removable media and view the log from a Web browser.
Page 203: Diagnostic Text Messages
If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. A single problem might cause more than one error message. When this happens, correct the cause of the first error message.
Page 204: Viewing The Test Log
In the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.
Page 205: Broadcom Ethernet Device Tests
DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 2. If the failure remains, refer to Chapter 5, “Removing and replacing blade server...
Page 206 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 2. If the failure remains, refer to Chapter 5, “Removing and replacing blade server...
Page 207 The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 2. If the failure remains, check interrupt assignments in the PCI Hardware section of the DSA Diagnostic Log.
Page 208: Cpu Stress Tests
13. 2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
Page 209 64). 2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
Page 210 3. If the error continues, make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. up-to-date, upgrade if necessary. The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 4. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
Page 211 2. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. up-to-date, upgrade if necessary. The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system firmware level is up-to-date, upgrade if necessary;...
Page 212 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
Page 213 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-4JTS2T. 6. Reseat the DIMMs (see “Removing a memory module”...
Page 214 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the component firmware level is up-to-date, upgrade if necessary;...
Page 215 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the IMM firmware level is up-to-date, upgrade if necessary;...
Page 216 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the IMM firmware level is up-to-date, upgrade if necessary;...
Page 217 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the IMM firmware level is up-to-date, upgrade if necessary;...
Page 218 97. 4. Make sure that the DSA Diagnostic code is up-to-date, upgrade if necessary; then, rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 5. Make sure that the IMM firmware level is up-to-date, upgrade if necessary;...
Page 219 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 97). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
Page 220 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 97). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
Page 221 2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (“Diagnostic tools overview” on page 97). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary;...
Page 222: Optical Drive
(media tray). 9. If the failure remains, collect the data from the DSA event log and sent it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 223 BladeCenter documentation for information about replacing the optical drive. 11. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 224 (media tray). 4. If the failure remains, collect the data from the DSA event log (“Diagnostic tools overview” on page 97) and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 225 (media tray). 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 226 BladeCenter documentation for information about replacing the drive. 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 227 (media tray). 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support”...
Page 228: Recovering From A Uefi Update Failure
Flag 13: Library Pick Retry (W) This flag is set when a high retry count threshold is passed during an operation to pick a cartridge from a slot before the operation succeeds. This flag is internally cleared when another pick operation is attempted.
Page 229: In-Band Manual Recovery Method
In-band manual recovery method To recover the server firmware and restore the server operation to the primary bank, complete the following steps: 1. Download the blade server UEFI firmware update from the World Wide Web (see “Firmware updates” on page 33). 2.
Page 230: Out-Of-Band Manual Recovery Method
25. Replace the cover and reinstall the blade server in the BladeCenter unit, making sure that the media tray is selected by the relevant blade server. See “Closing the blade server cover” on page 56 and “Installing the blade server in a BladeCenter unit”...
Page 231: In-Band Automated Boot Recovery Method
21. Restart the blade server (see “Turning off the blade server” on page 13 and “Turning on the blade server” on page 13). The system begins the power-on self-test (POST). If this does not recover the primary bank continue with the following steps.
Page 232: Nx Boot Failure
4. Select Blade Tasks → Firmware update and select the blade server to recover. 5. Use the browse button to point to the UEFI update file. 6. Click the Update button to update the UEFI firmware. 7. Restart the server (see “Turning off the blade server” on page 13 and “Turning on the blade server”...
Page 233: Solving Shared Bladecenter Resource Problems
For any SAS error message, make sure that the SAS devices are configured correctly. Solving shared BladeCenter resource problems Use this information to diagnose and resolve shared BladeCenter resource issues. Problems with BladeCenter shared resources might appear to be in the blade server.
Page 234: Media Tray Problems
Media tray problems Use this information to diagnose and resolve media tray issues for the blade server. To check for problems with the media tray (removable media drives and USB ports), complete the following steps until the problem is solved: 1.
Page 235: Network Connection Problems
3) Media tray cable (if applicable) 4) Media tray b. Replace the following components one at a time, in the order shown, restarting the blade server each time: 1) Removable-media drive cable (if applicable) 2) Media tray cable (if applicable) 3) Removable-media drive 4) Media tray 7.
Page 236: Power Problems
The monitor works with another blade server. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor.
Page 237: Storage Drive Tests
The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 4. Rerun the test.
Page 238: Solving Undetermined Problems
Solving undetermined problems Use this information to diagnose and resolve undetermined issues with the blade server. Note: When you are diagnosing a problem in the blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, the problem is probably in the BladeCenter unit.
Page 239: Problem Determination Tips
Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
Page 240 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 241: Appendix. Getting Help And Technical Assistance
Appendix. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.
Page 242: Using The Documentation
The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
Page 243: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/supline/products.
Page 244 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 245: Notices
Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
Page 246: Important Notes
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. IBM is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 247: Particulate Contamination
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 248: Documentation Format
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 249: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 250: Germany Class A Statement
Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 251: Japan Vcci Class A Statement
Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
Page 252 BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide...
Page 253: Index
SCSI 20 DSA log 99 opening 55 cover DSA preboot diagnostic program 185 blade server parts 41 closing 56 DSA, sending data to IBM 226 BladeCenter HS22V opening 55 specifications 8 CPU stress test error codes blank screen 168 089-801-xxx 192...
Page 254 189 removable-media drive 177 from World Wide Web 226 DIMM x error 183 S BRD 183 sending diagnostic data to IBM 226 format, diagnostic code 187 SAS storage drive error 183 sources of 225 IMM 212 service processor 212...
Page 255 168 network connection problems 169, 219 processor summary information 20 Network operating system (NOS) product data 20 installation product service, IBM Taiwan 227 with ServerGuide 32 LAN over USB publications New Zealand Class A statement 233 conflicts 36 related 6...
Page 256 SW1-1 system board switch save settings 20 description 15 screen jitter 168 SW3 system board switch video problems 168 sending diagnostic data to IBM 226 description 16 viewing event logs 100 Serial Attached SCSI (SAS) system board viewing the test log 188...
Page 258 Part Number: 00Y8038 Printed in USA (1P) P/N: 00Y8038...

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Bladecenter hs22v 1949

IBM BladeCenter HS22V 7871 Problem Determination And Service Manual

Table of Contents

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Configuring the Blade Server

Table of Contents

Chapter 4. Parts Listing, Types 7871 and 1949

Chapter 5. Removing and Replacing Blade Server Components

Chapter 6. Diagnostics

Appendix. Getting Help and Technical Assistance

Quick Links

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Summary of Contents for IBM BladeCenter HS22V 7871

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Table of Contents