Greenlee AirScout Enterprise Instruction Manual

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DRAFT #2—11.16.16

AirScout

Enterprise

Instruction Manual

new number

11/16

Table of Contents

Summary of Contents for Greenlee AirScout Enterprise

Page 2: Table Of Contents
Running a “Validate New Network” Test with the Master-as-AP ........ 37 Running a Validate Existing Network Test ..............40 Report Views ......................42 AIRSCOUT ENTERPRISE CLOUD USAGE ................45 Accessing a Project ....................46 PDF Report Generation ....................48 Vendor Administrator Account Features ..............49 Creating a New Project in the Cloud ................
Page 3: Overview
® Safety Safety is essential in the use and maintenance of Greenlee tools and equipment. This instruction manual and any markings on the tool provide information for avoiding hazards and unsafe practices related to the use of this tool. Observe all of the safety information provided.
Page 4: Important Safety Information
DRAFT #2—11.16.16 IMPORTANT SAFETY INFORMATION Read carefully all the safety information below before using AirScout. Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to the AirScout equipment or other property. Operation 1. Charge all units for at least two hours before using. 2.
Page 5: Power Adapters
This battery is not serviceable by the customer. The lithium polymer cell was tested in accordance with UL2054 and IEC 62133, and it has a capacity below 15.7 Wh. If service is required, contact Greenlee for your nearest authorized repair center.
Page 6: Compliance
EU Compliance Greenlee Textron Inc. hereby declares that the AirScout kit is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC and the R&TTE Directive. A copy of the full Declaration of Conformity may be downloaded from www.greenleecommunications.com/support/compliance.
Page 7: Hardware Components
DRAFT #2—11.16.16 HARDWARE COMPONENTS AirScout Enterprise consists of the following hardware components: • AirScout test hardware, including: - AirScout Master Controller 300 (ASM300), referred to in this manual as “master”. - At least one AirScout Client 300 (ASC300), referred to in this manual as “client”.
Page 8: Asc300 Airscout Client 300 (Client)
DRAFT #2—11.16.16 ASC300 AirScout Client 300 (client) The client is a compact, battery-powered 802.11 Wi-Fi client test device that communicates with the master. AirScout can simultaneously test a premises using one to 30 client devices, providing needed coverage throughout the premises. Client Front View 1 Device Status LED 2 Power Status LED...
Page 9: Application Requirements
“Software Updates”. Register for an account if you do not have one. Once the AirScout Enterprise package is downloaded, it is installed with the InstallShield Wizard. While all attempts have been made to include the installer with all the required application dependencies, it is important to remain connected to the Internet during this process in case other dependencies need to be installed.
Page 10 DRAFT #2—11.16.16 3. The installer might reboot your computer to finish installing these dependencies. Upon reboot, the installer launches automatically and continues the installation. 4. Press Next to continue installation.
Page 11 DRAFT #2—11.16.16 5. The installer now shows you details regarding the installation, including the installation location. When you select Install, the installer begins copying files to complete the installation.
Page 12 DRAFT #2—11.16.16 6. Upon completion, the installer indicates it has finished installation. Select Finish to complete installing the application. 7. The installer creates a desktop shortcut with which you can launch the application.
Page 13: Airscout Hardware Operation
DRAFT #2—11.16.16 AIRSCOUT HARDWARE OPERATION Turning Power On Press the center power button on either the master or client. The right side power status LED turns green, and the left side device status LED turns solid white, indicating the device is powering up. The master and client are ready for testing after approximately 50 seconds.
Page 14: Connecting A Tablet Or Pc To The Airscout
Connecting a Tablet or PC to the AirScout When prompted by the AirScout Enterprise application, the tablet or PC must be connected to a master device. Refer to the rear label of the master to identify the SSID and Password necessary to connect your tablet or PC to AirScout.
Page 15: Pairing Clients To A Master
DRAFT #2—11.16.16 Note: Depending on the tests selected to run, during testing the AirScout master may change its Wi-Fi connection to the tablet. If the BYOD is in the presence of an alternate known Wi-Fi network or a carrier Wi-Fi hot spot, the BYOD may switch connections without your knowledge, preventing the AirScout from re-establishing a connection.
Page 16: Application Use
DRAFT #2—11.16.16 APPLICATION USE Firmware Updates The AirScout application alerts the user when new device firmware is available. Prior to updating the AirScout ASM300 and ASC300 firmware, ensure the BYOD is connected to the master device and all client devices are connected to the master. The latest firmware is automatically downloaded to the BYOD from the cloud, based on the user that is logged in and their licensing permissions.
Page 17 DRAFT #2—11.16.16 2. The Firmware view appears. 3. Devices that are up to date are shown in green. Devices that can be updated to more recent firmware are shown in orange. Gray devices are paired clients that are currently not connected or powered on. 4.
Page 18 DRAFT #2—11.16.16 5. The progress of the update is shown. 6. After the update is complete, AirScout displays client device and firmware status.
Page 19: Creating A Cloud Account And Setting Up A License
DRAFT #2—11.16.16 Creating a Cloud Account and Setting Up a License To create a cloud account, use either the browser on your device or the application itself. If you prefer to set up an account with the web browser on your device, enter the cloud URL into your browser: http://airscoutenterprisestaging.cloudapp.net/ and click SIGN UP.
Page 20: Logging In
DRAFT #2—11.16.16 2. Press the “Vendors” tab to navigate to the vendors page and click the + symbol, which enables the user to add vendor. Fill in the username, email, phone, and address fields for new vendor, and select recently created license for the “Assign license” field and assign number of licenses.
Page 21: Adding A Project
DRAFT #2—11.16.16 Adding a Project Add a project by clicking on the “Click to Add Project” button, which is located at the top right corner below the User and Firmware buttons. The button is highlighted in a red circle in the figure below. A pop-up window appears with two input fields.
Page 22: Adding A Floorplan
DRAFT #2—11.16.16 After + is pressed, a pop-up window appears. Fill out the Building Name, Address, and Number of Floors. Click the CONTINUE TO FLOORS button to create the building and go to the Project setup page. Click the ADD ANOTHER BUILDING button to create multiple buildings. Adding a Floorplan Add a floorplan only inside an existing building.
Page 23 Selecting Floorplan from Greenlee Builder Click on the icon to bring up the Greenlee Builder pop-up window. There are five floorplan shapes from which to choose. Select the required floorplan and click on the CHOOSE button. The user will be taken to the selected floorplan view.
Page 24 DRAFT #2—11.16.16 Importing Floorplan through Dropbox Click on the icon to bring up the Dropbox pop-up window. Two pop-up windows appear. Sign in to the Dropbox account from where the user plans to import the floorplan. After the user has successfully signed in, the files (png, jpg, and pdf) and folders available in the user’s dropbox are shown in the “Import from Dropbox”...
Page 25 DRAFT #2—11.16.16 Importing Floorplan through Google Drive Click on the icon to bring up the Google Drive pop-up window. Two pop-up windows appear. Sign in to the Google account from where the user plans to import the floorplan. There is another step where the user has to give permissions to the application. After the user has successfully signed in, the files (png, jpg, gif, and pdf) and folders available in the user’s dropbox are shown in the “Import from Google Drive”...
Page 26 Cropping the Floorplan After importing the floorplan, the user is able to crop the required section of the floorplan. Note: This process is not needed when importing the floorplan from the Greenlee Builder option. A green lined selection box appears on the floorplan.
Page 27 DRAFT #2—11.16.16 • To remove noise/distortion in the floorplan, click the FILTER button. This filters the floorplan image. • To revert back the changes made by the FILTER option, click the UNDO button. • To cancel and select a new floorplan or adjust cropping of the floorplan images, click the CANCEL button.
Page 28 DRAFT #2—11.16.16 Assign a floor to the current floorplan from the “Assign To” dropdown list. Assign a floor name to the current selected floor. Click ACCEPT to save the changes and move on to the next step, or click CANCEL to close the pop-up window and return back to the floorplan.The user will be prompted to set the scale for the floorplan after the cropping process has been completed.
Page 29 DRAFT #2—11.16.16 Drag and drop the mouse cursor from one point to another in the floorplan. After the mouse cursor has been dropped, a pop-up window appears for entering the scales in imperial or metric system. After entering the scales, click the TEST NOW button to continue to the Set Test Parameters section.
Page 30: Selecting Test Parameters
DRAFT #2—11.16.16 Selecting Test Parameters Measurements • After setting the scale, set the test parameters for the current test. The user may run tests for connection bands 2.4 GHz, 5 GHz, or both. There is a checkbox under the connection field to select the band. •...
Page 31: Connecting Airscout To The Application To Run The Test
DRAFT #2—11.16.16 Test Type • There are two types of tests available: Validate New Network and Validate Existing Network. The Validate New Network test type uses the master as a surrogate for an access point and the associated clients to run the test. The Validate Existing Network test allows the user to connect the master to the access point network and enable the clients to connect to the access points to run the test.
Page 32 DRAFT #2—11.16.16 If the master device is not found, a warning message is displayed. Click on icon ! to display additional information on how to connect to the master device. Click the GOT IT button to go back to the previous screen.
Page 33 DRAFT #2—11.16.16 After successfully connecting to the master, the message is updated on the pop-up window as “Master Controller found” with a green check mark. Click the TEST button to go to the Testing page. Validate Existing Network Test – Testing an Existing Network Unlike the Validate New Network test, the Validate Existing Network test requires that the clients be “provisioned”...
Page 34 DRAFT #2—11.16.16 • AirScout master connected to switch. • AirScout gets IP address from DHCP server on switch or other server on the LAN segment. • Access points fully reachable and routable to the master. • Clients who join access points can send packets directly to master on same LAN segment.
Page 35 DRAFT #2—11.16.16 Important: If the network under test is comprised of different LAN segments that provide connections to different sections of the building and these segments are not fully IP routable between them, the master will not be able to maintain a seamless connection to the clients as they move through the building.
Page 36 DRAFT #2—11.16.16 Now access the Wi-Fi settings in the BYOD and connect it to the network SSID mentioned in the message in the pop-up window (e.g., “Bajra Mac” in the case for the image below). After the connection has been established, a message appears stating “Now Master is connected via AP”...
Page 37: Running A "Validate New Network" Test With The Master-As-Ap
DRAFT #2—11.16.16 Important: This screen indicates that for the currently connected access point for the BYOD and the clients there is a fully routable connection between the master, clients, and BYOD. However, remember that if the network is split into different segments that are not IP-routable, you will not be able to test with the master in its current physical location.
Page 38 DRAFT #2—11.16.16 The recommendations are based on best practices for Wi-Fi enterprise installations to maximize coverage. Tap or slide the “Suggest AP Placement” button. There will be suggestions made by the application on AP placement. Tap or slide the “Suggest Client Placement” button. There will be suggestions made by the application on client placement.
Page 39 DRAFT #2—11.16.16 Test Flow Execution After starting the test, a progress bar appears on the top of the floorplan. A pop-up message appears when the test is completed, which shows the following message. At this point, the user may pick up all the placed clients. Several options are available: •...
Page 40: Running A Validate Existing Network Test
DRAFT #2—11.16.16 Running a Validate Existing Network Test Pre-planning/Recommended Placements In the testing view, a toolbox is available to the right of the screen. First, it is important to identify where the access points on the floor are located. This is so AirScout can use this information to identify those access points on the floorplan by their MAC address to provide the best optimization for both channel and placement.
Page 41 DRAFT #2—11.16.16 Test Flow Execution After starting the test, a progress bar appears on the top of the floorplan. A pop-up message appears when the test is completed, which shows the following message. At this point, the user may pick up all the placed clients. Several options are available: •...
Page 42: Report Views
DRAFT #2—11.16.16 Report Views The report view within the application provides a single view where performance metrics can be analyzed. Upon finishing a test, this view launches with a heatmap showing signal strength at the center of the page. Because AirScout analyzes many different types of devices in both bands, a Device Class dropdown selector appears at the top right side to view performance metrics relevant to the different device types.
Page 43 SNR: 1 dB to 100 dB Throughput heatmaps are based on the measured value by the client for different device classes and traffic types. The pre-defined traffic types defined by AirScout Enterprise include 4K video, HD video, SD video, and web browsing/email.
Page 44 DRAFT #2—11.16.16 In the client pass/fail section, there is a slider for the client pass/fail threshold in which the user can view the conditions of satisfying this threshold for a particular value. Before checking the pass/fail criteria, click any client within the heatmap and check the value of the different measurements made for that client.
Page 45: Airscout Enterprise Cloud Usage
DRAFT #2—11.16.16 AIRSCOUT ENTERPRISE CLOUD USAGE There are two types of roles available for users of AirScout Enterprise in the cloud: vendor administrators and technicians. Vendor administrators may access license information and create new technician accounts in addition to viewing reports generated by all technicians under them.
Page 46: Accessing A Project
DRAFT #2—11.16.16 Accessing a Project To access a project in the cloud, click “Projects” on the navigation bar. To edit a project name or change the status between “Open” and “Closed”, click on the project name (“Vista” in this case, as shown below). A project with “Open” status will be accessible to the user to add buildings or run additional tests, but a project with “Closed”...
Page 47 DRAFT #2—11.16.16 If any test has been performed on the floor, the “{n} Test Runs” link will appear below the floor name. Following the link will take you to the listing of the test runs. A test run can be of two distinct types. •...
Page 48: Pdf Report Generation
DRAFT #2—11.16.16 PDF Report Generation This can be accessed by following the PDF Report link on the building listing page. In the reports view, click the + button to generate a new report. A dialog box appears to name the report, which is then generated. The PDF generator allows multiple actions to be taken on the report.
Page 49: Vendor Administrator Account Features
DRAFT #2—11.16.16 Vendor Administrator Account Features A vendor administrator account has access to the following: 1. Management of users (technician accounts). 2. Management of licenses that have been purchased for the vendor. 3. Project reports for each and every report generated by technicians. To manage users, click on the “Users”...
Page 50: Creating A New Project In The Cloud
DRAFT #2—11.16.16 To create the user, fill out the form fields and click SAVE. Upon creation of the user, an email confirmation will be sent to the specified email address. The user can confirm their account by following the instructions received in the email. Creating a New Project in the Cloud Similar to the application, the cloud also enables creation of projects.
Page 51: Troubleshooting
DRAFT #2—11.16.16 Troubleshooting If you are having trouble with your AirScout Enterprise solution, this section provides some techniques to resolve common problems. Application Problem: The application will not install on my device/computer. Resolution: 1. Ensure that your device meets the minimum requirements for the application. This includes checking the memory, hard drive space, and/or CPU speed and ensuring the proper amount is free.
Page 52 4. The master will be found on the access point network and, as long as an IP route is available, the error should clear. www.greenlee.com 4455 Boeing Drive • Rockford, IL 61109-2988 • USA • 815-397-7070 An ISO 9001 Company • Greenlee Textron Inc. is a subsidiary of Textron Inc. Canada International Tel: 800-435-0786...